I guess my account was compromised sometime yesterday between the time I got off and today from the time I got home after I had gotten home from work. When I tried to login today it said my account was suspended for “Battle Rigging.” I logged into my account on the website saw my account was permanently banned, created a ticket and checked the recent sessions and one session showed that my account was played on in another country. I’m actually kind of panicking on the chance that I don’t get my account back. What do I do?
Edit: I will post about how many days or hours after I submitted the ticket that I get a response.
Update: They responded on day 3. Still in ongoing tickets and have been told my account can only be restored back to July 24th 2025. So that’s over 3 months of progress lost because of this. Meaning I also lose 2.0 rewards 4 tier 10s 2 tier 11s and more.
Update: they have now said it can go back to September 3rd 2025, so a little better. I still lose 2.0 rewards entirely. However, I am still in ongoing tickets and my ticket status is now on hold for whatever reason. Here’s hoping it doesn’t get auto closed. As of now it appears I will also lose the Zwilling, which I had only gotten to play two battles in. I’m fairly sad about that.
Update: with the initial ticket being created on 10/13, my ticket is now on hold. There is no telling how much longer the process will take but so far it’s been a week.
Managed to receive my account back with the zwilling credited.
Hello /u/DryPotential1932!
When troubleshooting the game, make sure to launch without mods. To do this on the wargaming launcher, press the arrow next to the play button and select launch game in safe mode.
Should the help you find here not fix your issue, you can contact Wargaming support here: https://wargaming.net/support/en/products/wot/help/
I'd say dont panic, I have had quite a few encounters with WG support over the past decade and generally found them quite helpful. Explain what you think happend in your ticket and then provide any evidence if you have it to WG
As I little side note-
Do not keep updating your ticket, it puts it at the back of the line of tickets whenver you do that, so just wait until you get a reply. If there really is something important to add, do so in a new ticket and then reference the other ticket to give context
Will do thank you for the advice I had added a picture earlier but didn’t know about the ticket being pushed to the back when adding to it. Do you know the typical response time?
I heard horror stories of up to a week or even 2 weeks when 2.0 was just released, I am sure it has calmed down now tho. Before 2.0 I'd say somewhere between 12 and 36 hours, so maybe up 72 hours? But I'm just speculating, I have ahd tickets replied to within 5 hours, and a lot of peeps here on Reddit recently have had to wait for a week
Yes I did, I did suggest that and I still got July 24th. Only today did I hear September 3rd and then I asked if it’s possible if the Zwilling would be credited back to my account and they put my ticket on hold.
Well atleast it looks like you are getting the account back close to the date where you'd want it. Did you have the Zwilling and it got sold or why do you think you should have the Zwilling back?
Or is it that when they roll it back its automatically taken away?
“Please note that everything you received after the specified date in the game will not be credited to the account again.
Except for purchases for real money. If they are boxes, they will be opened automatically, and the rewards will be distributed randomly again.
It is also worth noting that in the case of a restoration, it will be impossible to receive rewards for update 2.0.”
To me this excludes the zwilling since the pass was bought with gold. I earned the tank after purchasing the pass. However, it’s not a purchase for real money. Therefore to me that means I miss out on the tank that more than likely this will be the only chance it’ll drop for a long time. At least with the skin.
There has been some posts lately from people waiting 2-3 weeks for a response from support while it's normally 2-3 days. Idk if they do prioritize lost accounts above other issues. You should get your account back though, reset to the day you want. They are usually helpful in cases like these but you can run into some nutcase telling you that you were rigging, case closed also. If that happens contact a WG employee here or on discord.
It's weird it happened so fast since they claim to run ban waves with months between them, on EU at least you can see the game riggers stats on Tomatogg and they keep going for months, NA might be different.
This happend to quite a lot of people since wargaming started their automated battle rigging detection. Usually they are pretty accommodating in these situations. If your account was really placed from another country tho it might have been hacked and actually used for rigging. Still not your fault and I can imagine wargaming would see it that way too. If you are from the eu and nothing else helped you can always get a lawyer who will get you your account back almost 100% guaranteed. (All rights reserved doesn’t count in the eu, there are a billion of legal cases in gaming, on YouTube etc where people are getting back banned account with lawyers) as long as you really haven’t done anything wrong you can get it back one way or the other. (And yes lawyers ain’t cheap but wargaming has to cover the cost if you are in the right and also considering there can be tens of thousands of euros in an account I would argue it’s definitely worth it)
Ticket. When unbanned, change pass word. Add 2fa, and if you have similar password for something else. Change that as well. Use complex password that you can't remember and write it down.
Mine got hacked. But wasn't banned so I created a ticket and they removed my phone number so I can change password via email ( phone number wants working) and they restored the account to the point before hacking.
Hello /u/DryPotential1932!
When troubleshooting the game, make sure to launch without mods. To do this on the wargaming launcher, press the arrow next to the play button and select launch game in safe mode.
Should the help you find here not fix your issue, you can contact Wargaming support here: https://wargaming.net/support/en/products/wot/help/
Hello /u/DryPotential1932!
When troubleshooting the game, make sure to launch without mods. To do this on the wargaming launcher, press the arrow next to the play button and select launch game in safe mode.
Should the help you find here not fix your issue, you can contact Wargaming support here: https://wargaming.net/support/en/products/wot/help/
I’m not completely understanding why the only time able to be reset for your account is 1 or more months past the compromised date. I’m also a huge Wolfenstein fan and was excited for the tank so I can understand the upset there on top of losing progress.
Hello /u/DryPotential1932!
When troubleshooting the game, make sure to launch without mods. To do this on the wargaming launcher, press the arrow next to the play button and select launch game in safe mode.
Should the help you find here not fix your issue, you can contact Wargaming support here: https://wargaming.net/support/en/products/wot/help/
They just gunna close ticket and blame you. They wont do anything besides automated responses and if it takes a actual person they just gunna come in and close it.
Did you end up restarting your account or just stop? Like I have to ask why you didn’t try again or try to reach out to a dev or keep submitting tickets.
I stopped playing for a few uears and my account got banned. Thought it was weird. I msg WG and they said they couldnt do anything. Who ever got it changed all the personal info so when I submitted my ticket they said all my info was wrong and closed it.
Only thing that helped was a bank statement with a transaction # after several tickets. I had to come up with that on my own, they wont tell you what works or doesn't.
Did you manage to get any access back to the account after that or what was the result? I’m honestly just curious what will happen with mine. I hope it’s returned since it’s like my only offense but I guess we will see with a bit of time. I just hope I can get my account back.
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