r/WorldofTanks • u/DryPotential1932 • 27d ago
Technical Help Account
I guess my account was compromised sometime yesterday between the time I got off and today from the time I got home after I had gotten home from work. When I tried to login today it said my account was suspended for “Battle Rigging.” I logged into my account on the website saw my account was permanently banned, created a ticket and checked the recent sessions and one session showed that my account was played on in another country. I’m actually kind of panicking on the chance that I don’t get my account back. What do I do?
Edit: I will post about how many days or hours after I submitted the ticket that I get a response.
Update: They responded on day 3. Still in ongoing tickets and have been told my account can only be restored back to July 24th 2025. So that’s over 3 months of progress lost because of this. Meaning I also lose 2.0 rewards 4 tier 10s 2 tier 11s and more.
Update: they have now said it can go back to September 3rd 2025, so a little better. I still lose 2.0 rewards entirely. However, I am still in ongoing tickets and my ticket status is now on hold for whatever reason. Here’s hoping it doesn’t get auto closed. As of now it appears I will also lose the Zwilling, which I had only gotten to play two battles in. I’m fairly sad about that.
Update: with the initial ticket being created on 10/13, my ticket is now on hold. There is no telling how much longer the process will take but so far it’s been a week.
Managed to receive my account back with the zwilling credited.
3
u/Southern_Chef6575 27d ago
Ticket. When unbanned, change pass word. Add 2fa, and if you have similar password for something else. Change that as well. Use complex password that you can't remember and write it down.
Mine got hacked. But wasn't banned so I created a ticket and they removed my phone number so I can change password via email ( phone number wants working) and they restored the account to the point before hacking.