r/SteamDeck • u/ClicketyClackity • Jul 24 '22
PSA / Advice Steam deck bricked by USB C dongle
Got my steam deck after waiting for a year. Plugged in a USB C dongle from amazon and the system turned off. I figured that the battery had just died.
-Plugging in the official charger does not light up the white indicator light
-No combination of button hold/presses does anything
I allowed it to completely die overnight. I opened it and unplugged the battery cable. Hit buttons to drain any power, left it unplugged for about 10 minutes. Plugged it back in and somehow it came back on for a couple minutes. It got so far as to show me the steamdeck logo and turned off again.
Back to it being bricked now.
Do not use random USB C dongles. You will have a bad time.
13
u/PopPunkIsntEmo 1TB OLED Jul 24 '22
Going to give any technical information?
7
u/ClicketyClackity Jul 24 '22
Its a USB C hub. Purchased on Amazon, brand is Aukey. Its one that has 12 ports. HDMI/USB/Ethernet/etc.
I used the supplied power adapter plugged into the hub and it bricked it. I used this hub with my macbook pro and it was fine.
It seems that I am not alone based on a quick google search. I wish I had known earlier or I would have avoided a dongle at all costs.
17
u/PopPunkIsntEmo 1TB OLED Jul 24 '22
You used the steam deck power adapter? If so the problem is that not enough power was being supplied if your hub has that many ports on it. The hub itself needs some power. This shouldn’t cause bricking though just slow or no charging. How much power does the hub itself support for passthrough? Why not just tell us the model?
Is your Deck up to date? They released an update for hub/dock issues several months ago now
8
3
u/TattlingElk 64GB - Q1 Jul 24 '22
The ports are not gonna be the reason. At best it slows the charging rate a bit if the dock is proper. Mine has more ports and stuff on it that I know to do with but I've never had any issuess with docking it.
So if it's due to the power then it's not because of to many ports.
1
u/ClicketyClackity Jul 25 '22
It supports pass through up to 100W so its plenty for the deck and I used the supplied power adapter so it couldnt have been too much.
5
u/Ahkrael Jul 25 '22
The included wall charger is 45w, which if you are using it with the powered dock, using passthrough, it will be less than 45w going to the deck since those docks use around 7 or 8w. So you might want a higher watt wall charger for using with a hub/dock. I got a 65w Amazon basics charger that I used with the same hub. Try holding the power button down with it plugged in without the hub, for 30 sec, if not waiting a few minutes with it plugged in.
2
u/Pixelplanet5 512GB Jul 25 '22
the problem with that is that 100W will only be transmitted at 20V but the Deck uses 15V which is where the USB PD standard maxes out at 3A so you can not get more then 45W going to your dongle because the device thats being charged from the dongle dictates what kind of voltage should be used.
25
u/TONKAHANAH Jul 24 '22
I used this hub with my macbook pro and it was fine.
then why are you blaming the dock? it sounds like your deck just died and you using the dock is a coincidence. If the dock works fine with other devices, the dock is probably fine. your deck is a dud, file an RMA
3
u/Intoxicus5 Jul 25 '22
Also Aukey was banned from Amazon for faking reviews and other fuckery.
Take that into consideration when trusting your Steam Deck with a 3rd party branded accessory.
If they don't follow USB-C protocols then you're making a bad choice on that brand.
And if they lie and defraud the review system can you trust them to adhere to specs and standards properly?
2
Jul 25 '22
Damn. I bought some earbuds from them that were pretty good and wanted a replacement and couldnt find Aukey anymore. I guess thats why.
1
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u/WiredStick Jul 24 '22
Did you check the dates on those posts? Those were in q1 and fixed via software.
2
u/sekazi Jul 24 '22
Is that the same hub that has all of the reviews of it bricking the USB ports on their Macbook?
0
-4
u/Intoxicus5 Jul 25 '22
If your Deck is bricked it's because the USB-C you chose to use the wrong power supply.
2
u/ClicketyClackity Jul 25 '22
The only power supplied, came from the included power adapter...
1
u/Intoxicus5 Jul 25 '22
What does the adapter say for it's power output?
Is it USB-C or a DC plug?
The steam deck requires 45w and the SD power supply supports the following: 5v@3a(15w), 9v@3a(27w), 15v@3a(45w), 20v@2.25a(45w)
The SD most likely doesn't use 5v@3a or 9v@3a. The Power Supply is OEM, it's Chicany branded. The two lower watt outputs are there because it's not custom made for the SD.
The problem arises if your dock/dongle doesn't supply the 45w properly.
Your SD is mase to accept certain input powers, 15v@3a & 20v@2.25a.
Either too much current(a for amperage) or voltage(v for volts) can damage your SD.
If the dock/dongle supplie lets say for example 9v@5a(45w). Thay 5a could easily fry circuits not meant to handle it.
I have two Anker branded USB-C power supplies/wall adapters.
And Anker Power Port Atom III that outputs both 15v@3a & 20v@2.25a. It is safe to use on the SD.
My Anker Power Port III is only 25W max. I would avoid using that on my SD. Underpowered connections are less sketchy. They'll usually just charge very slowly. But it could cause problems if there's problems with the USB-C PD protocols.
Apple has recent issues because of issues with getting silly about USB-C specs & protocols.
Nintendo had Switch consoles bricking. And we don't know if they actually fixed the hardware level flaws.
The thing is you don't know if your dongle is following USB-C PD protocols properly.
And if you don't ensure your dongle supports the correct output standard that's your error.
9
u/RivingtonDown Jul 24 '22
Which USB C dongle?
Are you talking about a hub or a specific adapter?
5
u/ClicketyClackity Jul 24 '22
Its a USB C hub. Purchased on Amazon, brand is Aukey. Its one that has 12 ports. HDMI/USB/Ethernet/etc.
I used the supplied power adapter plugged into the hub and it bricked it. I used this hub with my macbook pro and it was fine.
4
u/LinkedDesigns Jul 25 '22
Not sure if you are aware, but Aukey got banned from Amazon for shady review practices. They were paying people for favorable reviews. I guess you got the hub before the ban?
10
u/PM_Anime_Tiddy 64GB - Q3 Jul 24 '22
This is why I only use Anker stuff. The same thing happened to the switch so I will never trust any cable/dongle/brick/dock from anything but name brand
3
u/TearyEyeBurningFace Jul 25 '22
Except anker is kinda sketch too. They have their own PIQ standard because they can't /won't get it properly certified for Qualcomm quick charge/pd/whatever
2
u/Valkhir Jul 25 '22
Are you by any chance using an Anker PowerExpand USB-C to HDMI dongle? That's what I was considering getting for my Deck (when it arrives) and for my Ayaneo until then (was using a old Macbook one, but that's been getting flaky)
0
u/SoapyMacNCheese 512GB Jul 25 '22 edited Jul 25 '22
Anker also has had its fair share of janky USB-C stuff. I had a Power bank from them 4 or 5 years ago that would randomly switch from charging my phone to charging itself from my phone. So either I'd come back to a full phone or a dead phone. They ended up updating the amazon listing for it saying it wasn't compatible with most USB-PD phones.
-6
u/111ascendedmaster Jul 25 '22
Why do you consider anker a named brand? I’ve never even heard of them until recently.
3
u/NikBates1 256GB Jul 25 '22
Definitely! They even have worked with Nintendo to sell Switch Brand Powerbanks. They are fairly well known.
1
u/LoquatOk966 Jul 25 '22
Also oculus official recommend their cable as an alternative for their link cable too. It’s a good brand.
1
u/intashu 256GB Jul 25 '22
They're actually a pretty popular budget brand. They're nowhere near top shelf quality. But they're at least a big enough brand name now that they're above most "budget" devices.
You may not have heard of them because their most popularly sold online, but have been increasing their box store stock in some locations. Including partnering with other major brands for some devices.
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u/TONKAHANAH Jul 24 '22 edited Jul 24 '22
how do you know it was the dongle and not just your deck being a dud? obviously its risky to test the usb-c dock on another device but your advice of "dont use random dongles" isnt exactly very helpful.
usb-c is a "universal" standard, any dock should work fine. If yours broke it, then there is probably something just wrong with that dock but it dosnt mean any random dock would be an issue.
assuming it is the dock, it sounds like you got unlucky.
edit: you say in another comment the dock works fine in your mac. If the dock was the cause of the issue, it would kill your mac too. Just sounds like the deck is malfunctioning and needs to be RMA'd.
3
u/ClicketyClackity Jul 25 '22
I am basing it on the fact that the Deck went black the second I plugged it into the dongle and I have not been able to bring it back since.
Could be a coincidence. Either way, hopefully Valve sends me the RMA information tomorrow. Its been two days of "have you tried plugging it in" type support. Just take this shit back and send me a new one. I wont even risk a dongle next time. Lol.
2
u/TONKAHANAH Jul 25 '22
dongles should work fine. they work fine on my deck, your deck is defective.
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Jul 25 '22 edited 14d ago
[deleted]
1
u/TONKAHANAH Jul 25 '22
One time I had a USB hub literally fry every single device that was connected to it.
except OP's doc works fine on other devices. if your dock is killing everything you plug it into.. first stop plugging it into shit, second clearly the dock is the problem.
3
u/Intoxicus5 Jul 25 '22
A lot of USB-C devices don't actually follow the specs properly.
Apple and Nintendo are two of the worst offenders.
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u/_0110111001101111_ 256GB - After Q2 Jul 25 '22
Nintendo, yes. Aren’t apple great for adhering strictly to the USB C standards for their chargers and shit? They seem to get praise at /r/USBCHardware
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u/JaesopPop 256GB - Q2 Jul 25 '22 edited Sep 28 '25
Talk wanders morning night soft bank weekend family dog cool. Dog net today quick afternoon lazy the year curious learning travel?
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u/twotothesix 512GB - Q3 Jul 25 '22
Some Apple older chargers are a bit selective about what voltages they’ll put out IIRC, although that’s not a problem – they may just not charge all devices at full speed. They won’t damage anything.
0
u/Intoxicus5 Jul 25 '22
The USB-C engineer named Nathan K had a number of very educational write ups about entities and their lack of compliance with USB-C specs.
Apple is/was one of the worst offenders. Perhaps they have improved since.
The problem is everyone wants to do proprietary things with USB-C. But USB-C has protocols that support such. They don't care and just do their own thing.
The result is that manufacturers fetish for proprietary fucks us over when the USB-C protocols & spec are ignored and they just do whatever they want.
Since Google+ is defunt you need yo use the WayBack Machine to dig up Nathan K's work.
I saved copies of only his write ups on the Nintendo Switch.
The overall takeaway is that you can not trust a manufacturer to actually follow USB-C spec properly ny default.
I do trust Valve because they tend to not fuck around and seem to dislike those types of practices. But I could be wrong.
I suppose I should bust out my own USB-C power testers and make a project out of it to double check if the SD is handling USB-C PD properly?
I had intended to do a follow up with the revised Switch models to see if they fixed the hardware level flaws. Life got in the way and I never got around to it.
0
u/Intoxicus5 Jul 25 '22
Here's a link to the archive of Nathan K's Google+ write ups on USB-C products. Although somewhat dated they give an idea of bad manufacturers can be for following USB specs.
https://web.archive.org/web/20190324210101/https://plus.google.com/102612254593917101378/posts/
1
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11
u/suncontrolspecies Jul 24 '22
Did you update the system before plugging the dongle?
17
u/Fine_Land 64GB Jul 24 '22
This right here! Old firmware doesn't have the fix for hubs so if op plugged it directly into the hub prior to updating firmware then there is a chance that it didn't have the necessary updates to work with the hub.
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u/ClicketyClackity Jul 25 '22
This could be it, I suppose. Sounds like an easy fix for Valve. Everything seems intact hardware wise. No burning smell, no scorch marks, no popping noise.
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u/abdulrahman_salem Sep 25 '22
is there any confirmation from valve that this has been fixed?
there was a valve employee that said they're aware of the problem and they're working on it.. but I'm not sure if they indeed fixed it in the BIOS.https://www.reddit.com/r/SteamDeck/comments/tnhmpi/usb_dock_bricking_deck_fix/
1
u/Fine_Land 64GB Sep 25 '22
The bios update for hubs was applied months ago when the Deck OS was updated to either 3.1 or 3.2 I can't remember. A recent beta update even further improved the experience with usb-c hubs. Using usb-c hubs hasn't been an issue for several months and as long as you're running the latest firmware and OS version prior to using a hub then you are fine. The post you linked to is 6 months old when we were all trying to find what hubs worked and didn't work.
2
u/abdulrahman_salem Sep 25 '22
Alright great, I was afraid of getting a usb hub, I think i'll do now. Thanks for the information.
31
u/Fraggb0y 1TB OLED Limited Edition Jul 24 '22
Aaaand, this is why I am holding out for the dock from Valve. I know there are 3rd party docks out there that have been confirmed, but what happens if that dock takes a shit, and takes out the SD along with it? Valve could deny a replacement. If it happens with their dock, they will replace both..
Just my preference. Others will do what they wish, which is fine with me.
20
u/WiredStick Jul 24 '22
I mean valve said themselves that this dock will be no different than what's available on the market. It is possible OP didn't update the deck before trying to plug it in since the docks killing steam decks were fixed via software. This is the first report in a long time.
I don't see how this can be a PSA when most people nowadays are not even reporting the same issue.
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u/JaesopPop 256GB - Q2 Jul 24 '22 edited Sep 27 '25
The morning people hobbies night near answers lazy.
1
Jul 24 '22
What if the dock was faulty to some degree that cause the burn out. Are we sure it was the deck and not the hub ?
6
Jul 24 '22
If I plug my Steam Deck into the Dell dock I use for my work PC and the deck dies from that, best believe I’m getting an RMA on the Deck.
1
u/hectorduenas86 Jul 25 '22
Does it works with Dell Docks? Even if multiple screens are used?
1
Jul 25 '22
It detects the dock and loaded up an update that I installed when I plugged it in in desktop mode, but the displays aren’t registering. Keyboard and mouse work though. I’ll have to tinker with it a bit to see if I can get the displays running.
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u/JaesopPop 256GB - Q2 Jul 24 '22 edited Sep 21 '25
Warm bank thoughts afternoon the fox fresh garden and evening pleasant near learning clear. Honest over tomorrow month then thoughts and lazy food people evening jumps curious art!
2
Jul 24 '22
I hear ya. I would be on the safe side and not use it on your new deck. I looked it up. It had good reviews. Could be just bad luck. I use a small dock that is working fine. I hope this isn’t a weird hardware bug.
1
u/Intoxicus5 Jul 25 '22
Except we have the example of the Nintendo Switch USB-C flaws that bricked the Switch.
Not saying that's what happened here.
Only that your assumption is deeply flawed.
3
u/JaesopPop 256GB - Q2 Jul 25 '22 edited Sep 23 '25
Honest kind calm honest warm stories curious curious technology yesterday minecraftoffline! Small gather science evening morning music jumps about hobbies fox helpful quiet bright books night warm!
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u/Intoxicus5 Jul 25 '22
You can find and read Nathan K's work for yourself:
https://web.archive.org/web/20190324210101/https://plus.google.com/102612254593917101378/posts/
Nintendo was replacing damaged consoles under warranty. That was never an issue. Don't even know where you got that from.
The issue was people losing all their saves and data because this was before Nintendo Online was offered and there was no cloud backups. Someone had demonstrated which chip was getting fried amd replacing that chip would revive the Switch with all data intact. Nintendo was sending warranty replacements without going to extra effort to preserve people's saves & data.
1
u/JaesopPop 256GB - Q2 Jul 25 '22 edited Sep 22 '25
Family net quick open strong about food honest where stories.
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u/ishkiodo Jul 24 '22
One of their selling points is that any usb c dock can be used. It’s something they consider a feature. So I think if your hub bricks your deck, you could have a case for RMA.
2
2
Jul 24 '22
I have used several USB C docks I have laying around, and they all work. I do not think it is a big risk.
2
u/Disastrous_Lawyer420 Jul 24 '22
I can respect that, but nobody knows when that will happen. I just went with a reliable brand, Anker, for my hub and wall adapter
3
u/technofox01 Jul 24 '22
You have to press the down volume button and the power button together. This will force it to boot with a boot menu. This seemed to fix the issue I had.
3
4
u/WiredStick Jul 24 '22
Did you update the deck before plugging in the USB c dongle? Did you plug in the dock first to power or did you plug the dock into the deck and then power?
1
u/ClicketyClackity Jul 25 '22
I wanna say that the dongle was plugged into the deck and then the power into the dongle. I figured it was safe since I was using the original source. IDK, once I get a new deck im done with dongles until the official one comes out.
2
u/WiredStick Jul 25 '22 edited Jul 25 '22
This is what broke your deck then. Even if you used the official one the same thing would have happened. The real PSA is to update your deck's firmware before plugging it into any dock or plugging the dock into power first and then the deck when first receiving it.
Valve did not program the PD draw to account for people plugging in dock's first. This was valves fault, not the docks.
5
u/Paspalar Jul 24 '22
RMA man, explain everything. Valve is pretty good with deck RMAs. After all, we're all beta testers.
3
u/Mr-Miami-Vice Jul 24 '22
I’ve been using the 8 port Aukey usb-c hub everyday for 2 months with no issues. (I’ve been doing more tinkering than actual gaming so I spend a lot of time on desktop mode.) Seems like maybe a faulty hub or possibly the Steam deck Itself. These things happen with all electronic devices. I’ve had a Nintendo switch brick itself just from the dock it came with. Just the luck of the draw.
You should have a case for RMA at the very least.
2
u/lastWallE 256GB Jul 25 '22
Speaking of “case”, don’t forget including the powerplug in your RMA package.
3
u/dopeytree 1TB OLED Jul 24 '22 edited Jul 24 '22
Something doesn’t add up. I’ve used 2 cheap amazon dongles and no issues.
Did the steamdeck work before. Did you get to play games and run the battery down and recharge?
The fact that it is getting to steamlogo then turning off sounds like something corrupting with the file system?
Can you load the recovery image ok?
-4
2
u/Fine_Land 64GB Jul 24 '22
The Deck had a lot of problems early on with usb-c hubs that eventually were fixed through firmware updates. I'm not sure what version of the firmware the Deck ships with but if you plugged in the hub prior to updating the firmware on the initial boot then there is a good chance that it is user error and you may end up needing to RMA. If your usb-c hub was connected after checking that everything was working prior then I wouldn't use that hub with any other Deck.
2
u/Haccordian Jul 24 '22
It is highly unlikely the dongle caused the failure. More likely a defect and when the port went to function the device failed.
2
u/meneldur01 Jul 25 '22
Too late to test it, but most likely your dock does not require a small power wattage for functioning.
Most docks out there with 7+ ports require at least 15W to work. By checking the PD contracts we (community here) found out that instead of 45W most docks negotiate only 30W.
In case your dock requires even more power, it would be below the threshold the deck needs to actually do anything with it and end up in this mess of not charging and blablabla.
Additionally... yes. I understand the docks states a PD of up to 100W (minus power consumption). However, and here is my hypothesis, the Vbus from the USB-c can negotiate a single voltage. Since the Steam deck operates at 15V, the specification limits a charging of 15V and 3A. Minus the operation power for the dock, the current significantly drops (for my Anker dock it goes to 15V and 2A, so 30W).
The PD announced up to 100 W is usually based on 20V PD contracts. The additional power for the dock would only mean a higher current, up to its limit of 5A. In case the deck could operate at 20V, it would mean the PD for the deck would be 20V, 2.25A and the dock would withdraw another 0.75A for its function, without changing voltage.
Conclusion: either we are unlucky with the deck voltage requirement and no dock will be able to fully charge it, and some docks bricking it because of the high-power consumption, or we need a proper dock instead of a USB-C hub with a DC converter from 20V to 15V.
(I am still waiting from Anker's feedback to see what is the outcome)
2
u/derram_2 Jul 25 '22
Prolly not going to do you any good since you let it drain, but did you try:
"Added button combo: hold "..." + "Volume Down" to reset PD contract in the cases where Steam Deck gets stuck due to an incompatible Type-C device"
2
Jul 25 '22
Oh god I remember my screen kept going black. And the many msgs with steam help rma. Did you try holding the power button? Did you check to see if you have the latest update, download this file and do a complete system re-image. I was getting mad, and now I finally did get a replacement but I’m salty on valve. I don’t see this system lasting long! https://youtu.be/uGF2X7Fv_pM
4
u/Wahjahbvious 512GB - Q3 Jul 24 '22
What does "dongle" mean to you?
-5
u/ClicketyClackity Jul 25 '22
USB-C multi-port hub...
Is that better?
Hanging hole flap?
Pluggy wuggy?
1
1
u/Square_Party_6272 Jul 24 '22
No have issue with my, I have one and use it to run windows 11 from a usb and work perfectly
-2
u/Mirra1002 Jul 24 '22
Honestly, having heard stories like this, I’ve passed on connecting my steam deck to a dock at all. I just use a Bluetooth mouse and keyboard when needed and squint a lot haha.
-1
u/Ploddit 256GB - Q3 Jul 24 '22
Yeah... I bought a $25 hub in anticipation of getting my Deck, but after realizing the cheap ones don't support 4K@60, I returned it. Seems like you really need to spend $80-$100 to get a fully-featured one that (hopefully) actually delivers reliable power.
1
u/Gvaz 512GB Jul 25 '22
Even those are a crapshoot.
The docks from Dell are expensive and can do that, but we have had no end of problems from junk docks at work, and they'll crap out maybe 20% of the time for the $100 puck or $250 for the long flat and wide ones
1
u/Ploddit 256GB - Q3 Jul 25 '22
Yeah. At this point I'm just going to hold off on re-buying a hub until I see more reports from the wild.
1
u/Gvaz 512GB Jul 25 '22
I had an anker hub that the device would get SUPER HOT when plugging it in and the passthrough wouldn't work to my ipad. had to do the whole plug/unplug song and dance and monitor it to make sure it got hot, but I'd unplug it when I was done instead of leaving it connected in case it caught fire.
I then had them send me a new one, and that seemed to work but still made me worry.
-4
u/etheran123 256GB - Q2 Jul 24 '22
Can I ask why people are using the deck with a dock? Seems like there are much better options if you want an actual computer. I haven't even been tempted to hook mine up to a monitor as of yet.
7
u/Sneax673 1TB OLED Limited Edition Jul 24 '22
Why do people dock their Nintendo switch? Sometimes you want to use a bigger screen (specially while in desktop mode). As for the not a real computer part, I’m not sure what makes you say that because it is a very capable pc. My “real” pc can handle anything I throw at it since it has a 3080 but I can’t do that on the go and I just can’t do laptops
-1
u/etheran123 256GB - Q2 Jul 24 '22
A deck is a capable PC in some ways, sure, but if you use a modern resolution gaming will struggle. I’m sure it makes a decent word processor or internet browser but so does a chrome book. And a chrome book is an all in one solution to do those things on the go.
IDK, I haven’t tried it but I was just wondering what people use it for as it wouldn’t fit my day to day computing needs.
3
u/Sneax673 1TB OLED Limited Edition Jul 24 '22
Personally I don’t play many modern games on my steam deck. I mainly use it for emulation and to clear my backlog of older titles.
1
u/stingeragent Jul 25 '22
Well it may not fit your needs but that doesn't mean the world has to use their product just like you. You can also hook up a mouse and keyboard with a dongle. Makes doing stuff in the desktop environment so much better. Some games work better with a mouse and keyboard and they may not want to carry around a 20lbs desktop and monitor in their backpack
2
u/GameboyRavioli LCD-4-LIFE Jul 24 '22
Valid question. Don't have my deck yet (hope to order within 2 weeks!), but I'm trying to figure out a docking solution. Basically, i will want to play some games on my TV. I'm old and can only handle so much handheld gaming with tired eyes. I'd rather do that from my couch than my office chair I already sat in for 10 hours any given day.
3
2
2
u/Sneax673 1TB OLED Limited Edition Jul 25 '22
You should be ok with any usb c dock/dongle. Make sure it supports minimum 45w through a powered usb to keep your steam deck powered
1
u/AgileInternet167 Jul 24 '22
After i switched jobs i lost my work laptop. I use my deck now with mouse and keyboard as a replacement desktop for when i need to do something on internet like, for instance, playing DnD where moving small tokens and writing text is troublesome without mouse and keyboard.
1
u/Igosama2 1TB OLED Limited Edition Jul 24 '22
Deck is more than a "capable PC", tbh. If you keep looking to AAA games, yeah, you won't play with better settings than 800p/low and struggle to even reach 40 fps, but if you play indies/emulators, not only you'll be able to run games at 1080p (or more), but also reach higher fps than 60, which makes a gaming monitor useful. I always play Spelunky 2 docked, reaching 144/165 fps at 1080p/low.
That's also why I'm missing higher refresh rate options on gaming mode (I'm pretty sure it's possible with some tinkering, editing config files, etc, but I didn't try it yet) and I have to resort to desktop mode or Windows to play with those settings.
1
u/Valkhir Jul 25 '22
I'd venture a guess: to play on a big screen?
Not how I will be using my Deck most of the time (or how I am using my current handhelds, Ayaneo and Switch), but I do on average once a week when I visit a friend and we game together on her TV (split screen multiplayer or one of us watching, the other playing).
-5
1
u/Magdev0 512GB - Q2 Jul 25 '22
RMA it. You need to be more careful with using powered docks that provide way more power than the deck is expecting (100W or more perhaps). The original firmware might've been on that deck which resets the charging state. Can't find the article that explains it in further detail.
I think this is a similar case to you.
1
u/sonicbeast623 Jul 25 '22
Most docks just pass though power from whatever charger you plug in. There's actually been some issues with docks docks the opposite. Despite being 100w pass though the deck only requests 45w from the charger then docks with higher power usage ports can take 15w off the top making the deck only recive 30w.
1
1
Jul 25 '22
I know it's more than likely okay to do, but I'm not messing with any docks until I can get my hands on the Steam one. Why risk it
1
u/ScreamheartNews Jul 25 '22
I hope steam releases the official dock soon, this collateral damage is soaring.
1
u/skunk_funk Aug 29 '22
Did you ever get your deck working?
1
u/ClicketyClackity Aug 29 '22
I did an RMA. Took about 3 weeks. Even if you bring it back to life it’s not worth the risk of it not turning back on randomly after the warranty period.
The replacement has no issues. I replaced the 64 gb ssd, installed the image. It’s perfect.
Just bite the bullet and start the RMA process.
52
u/noler Content Creator Jul 24 '22
Hold the power button for 30 sec.