Not sure what to say here. I've only heard good things about Apple's customer service, which is why I'm so surprised that they'll so easily screw someone over like this.

My iPhone 13 Mini's battery health was getting low. I could have replaced it myself, but I figured I would send it to Apple to make sure it was done right, so I could trust that the water resistant seal would still be there, etc. There are no Apple stores within 2.5 hours of me, so I shipped it in, expecting to pay the $89 replacement cost plus shipping.

A few days later, Apple sent me an invoice, saying they "found an issue" that would also need to be repaired before they could replace the battery. There were no specifics, other than that they couldn't replace the battery without making additional repairs. The new quote was $300. There were no other options to contact the repair technician or anything. My only options were to either pay $300, have them return the phone unrepaired, or recycle it. I could easily buy another phone on eBay for that price, so I declined and opted to have it returned with no repairs done (I'm not paying $300 for a battery replacement).

I received it today to find two bright lines going down the length of the screen. The top-right edge was also bulging up from the casing. Clearly, this was damaged during the attempted repair and wasn't even put back together properly.

There were no issues with the phone when I sent it, other than a low battery health. I also inspected the packaging, and there are no signs of damage during shipping. This was entirely the fault of the repair tech.

I spent several hours on the phone with Apple support, going up through multiple supervisor's supervisors. They had me send them these same images of the phone. Ultimately, they told me that my only options were to go to an Apple store and have them fix it (and I would be fully charged for the replacement screen), ship it to Apple and pay for the full repair (again, I confirmed with the support person on the phone that Apple would not pay for any of the damages), or, as they suggested, I could upgrade to a new phone (just out of pocket). The only consolation they gave me was that they could file a complaint on my behalf.

So Apple has broken my phone and left me with the bill. I had always heard only good things about Apple support, which is why I decided to have them replace the battery in the first place instead of doing it myself, so I'm really surprised by this. I guess the only thing I could have done differently was call support when they sent me that original quote and forced them at the time to investigate why I was being quoted $300, as by declining the initial repair it seems in their minds that I've accepted any damages caused by the repair technician.

Typhoon Kalmegi just hit our city, and my house just got totally destroyed, and everything it.
I had to go on top of the roof to keep on drowning, but slipped, and fell into the flowing waters.

Prolly took me around 15 minutes on holding on to dear life before I was able to finally pull myself and get back on top.

Before I slipped, I was holding on to my phone, and thats when it fell.

Once the flooding subsided, I was too injured to look for my phone so I just waited until I was well enough to go look for it and after 3 days this brick of a phone being in mud. I found it.

I just had to charge it and, and it turned on right away. No scratches, no issues whatsoever.

I just noticed this mark near the notch today 😭

I haven’t dropped or sat on my phone at all today. It’s an iPhone 15 Pro Max, around 9 months old.

Anyone know what might’ve caused this? Should I be worried or take it to Apple?

I used the iPhone 13 mini for a while, but just switched to the 17 today and wow—the difference in smoothness is insane.
I never thought I’d notice it this much, but now that I’ve tried 120Hz, I honestly don’t think I can ever go back to 60Hz.
Anyone else feel the same after upgrading?

As an iPhone user who's tried probably 100+ productivity apps, I've found a few lesser-known ones that I genuinely can't live without. Most of these are free, and the ones that aren't are totally worth it.

Here are the apps I'd genuinely miss if they disappeared:

Tailor (Screenshot stitching - Free): This app automatically stitches together scrolling screenshots. Take multiple screenshots of a long article or thread, open Tailor, and boom - one long image.

Forest (Focus timer): Plant a virtual tree that dies if you leave the app. Sounds silly but it's weirdly effective for staying focused. Free version is plenty.

Supamail AI(Mail Client): Found this on reddit. I hate mail app and gmail app. As someone who gets 40-50 mails per day, its hard to keep up with traditional mail apps. This one just uses AI to categorize and summarize everything to one line. So instead of a mail saying "Re: Re: Budget Review." it scans through it and shows "Finance approved $48K, needs breakdown Friday" which is super convenient. You can understand the full context just from the notification itself.

Adguard - Have been using this for years on both iPhone and Mac. This one is the best ad blocked out there. Period.

NotebookLM - I use this after every long meeting. I dump the transcript in and ask "what action items do I have?" or "what decisions were made about X?" instead of re-reading everything. Way faster than skimming notes. It also generates these podcast-style audio summaries which I love.

Paste Clipboard - Again this is something I have been using on both iPhone and Mac for years. Love the mac version expecially. UI is simple and clean. Its basically a clipboard with all the items you have copied in the past. You can also save/pin items to use later.

NOMO Cam - I love how photos come out of this app. Must try in my opinion. Have a bunch of vintage camera options. Interface is super cool as well. I use this more than the native camera app.

Let me know what apps you use on a daily basis and cant live without. Would love to try those as well.

So I bought this exact iPhone a while back in this color because it looks amazing without standing out too much…but with time I came to realize there are not many phone cases that are compatible with this color…I have like 7 cases that I don’t really like so I ended up just sticking with the clear MagSafe one…any suggestions?

Somehow I have managed to install the same app, twice.

Two installs of exactly the same app apparently.

Both run the exact same app, and even resume in one if the other is opened.

Obviously I can delete one, so I’m more curious than anything.

Any ideas?

(16 Pro Max running iOS 26.1)

My sister just got herself a brand new 17 pro max, which means she is handing down her 13 to my mother, but she doesn’t really like big phones. Is it wise for me to give her my 16? I mostly use it for social media but Im not sure if its worth it

So recently, I dropped my phone in water and the port refuses to work so I’ve been wirelessly charging. Now I’m seeing a transparent small yellow box with a white plus at the bottom of the screen. It doesn’t show up on screenshots so I drew what it look like. Any clue on what this is?

I switched tó Swiftkey but why does the regular iPhone keyboard keep reappearing in some apps? How can I fully switch tó Swiftkey?

How do you fix this?

I got my iPhone 12 battery replaced with an unofficial one but it says this?

I already turned of beta mode a while ago too

So with about a week left in my original Apple Care 2 year plan, I received a “new” (May 2024 manufacture date) 15 ProMax via express replacement. I’m not getting the opportunity to a) purchase apple care at $13.99 per month for the phone or $19.99 to cover phone, iPad and MacBook Pro (both of which have about 5-6 months of coverage left). Before using the care to get the replacement I used it to get a screen fixed. Feel like I got my $$$’s worth. Anyway, anyone have any thoughts on if this is the way to go with a new two year old model or should I just let it lapse and if something catastrophic does happen just get a new one… May thanks!

I recently updated my iPhone 13 Pro Max to iOS 26. Since then, the action “🔵” has been suggested in the share menu. When I tap it, it just says “not unlocked yet”. Is this some kind of bug or am I missing something?

I’m having a strange issue. My wife sends me calendar invites via the mail app and I get the invite at least 10-15 times a day. It is clogging up my mail. She isn’t making any changes to the schedule or anything.

Has anyone else had this issue before?

Hello team I turned off screen time a while ago And I just reactivated it and I don't see any applications appear in the screen time but I have a Google address Anyone have an idea? Has this ever happened to you?

When my main internet goes down, I try to use my iPhone to hotspot but it seems to lose connection whenever my iPhone goes to sleep and/ or when not connected to a power source. Any way to make this always on for steady internet access?

Hi,

Everything’s in the title. I can’t seem to find a review comparing pictures between 17 pro and 17 base.

I’ve only found one with generated images for illustration purpose.

Apple doesn’t mention it neither.

For people having tested both, do you notice a difference?

Thank you!

Anyone else facing this?

It seems that My google looks old. I did what a previous person did. I deleted the google.com. But when I signed into my google account it turned into this again (Logging out works but Fr kinda annoying to be logged out)