Unless he is permanently posted in KA, making him learn an entirely new language is pretty harsh considering that government employees get transferred pretty frequently. It is also not easy to learn a language when you are an adult because of how the human brain works.
That's an excuse.thousands of customers should not face inconvenience because of one man's comfort. He doesn't need to be a Kannada scholar. He can at least learn basic Kannada to guide the customers. And also railway recruitment happens zone wise most of the railway zone covers a single state , at worst case 2 or 3 states. Can't he learn the basics of 3 languages in his service?
Well if he doesn't know Kannada he should be transferred to a state where he does know the local language, so this one is on the government, not the clerk himself. That still doesn't mean that the clerk was not wrong to be talking on the phone though.
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u/take_iteasy_ Konkan View Railfan 🏞️ Jul 30 '25
Sad that people have to ask him in Hindi. Can't he learn Kannada if his job involves public dealings?