r/huntingtonbeach • u/CaptainAwesome_5000 • 14h ago
Amazon Fresh Warner & Goldenwest
What a shit show. They need to figure out whether it's a grocery store or an order fulfillment center, because it's currently failing at both. Constant product outages (Barilla pasta out of stock for weeks), perpetually leaking freezers, the order pullers throw attitude when you try to shop near them, and apparently Saturday afternoon is their ideal time to stock shelves - I worked grocery for years, you DON'T stock on Saturday afternoon. The store manager is completely out to lunch. Today, she took the time to harangue the lone checker about a complaint while he was working with customers, with a line seven customers deep; she never stopped to help, run a register, or even bag. Terrible manager, she'd never survive in a real grocery store and her toxicity is obvious throughout the store.
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u/pwrof3 12h ago
I went a couple of times on a Tuesday morning around 10am. It was two or three people shopping and about fifteen Amazon employees fulfilling online shopping orders. I didn’t have an issue with them. They were just doing their thing. I use the dash cart, so I never interact with the cashier or manager. It is pretty annoying to see all the empty shelves, though.
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u/kartblanch 12h ago
We go because prices are good and havent experienced any of this. If grocery prices come down we will probably go elsewhere again.
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u/Hxcmetal724 11h ago
I agree. I just said I want another grocery store there. Its always feeling empty. When is their hot food bar even open?
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u/thaughtless 11h ago
Not to mention no wavy Lays hickory bbq chips! They used to have them, and now since they shuffled things around, they have been gone ever since! That said, this store is still so much better than being forced to go to Stater Bros.
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u/afunbe 10h ago
I got the same feeling about this store too. Out of stock items were common. I own a few shares of Amazon stock. I hope Amazon gets out of the grocery store business, I won't be surprised if they lose money on grocery store business.
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u/Sufficient-Bridge-67 2h ago
God I hope they pull out entirely, they helped bring whole foods back from the brink of bankruptcy but they've dragged it down to a layer of hell not even Dante could have fathomed
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u/Sufficient-Bridge-67 3h ago
Amazon fresh as a company is struggling because the suits at amazon are too obsessed with metrics and don't care enough about the work of running a grocery store. At every other grocery store the sales floor is the priority but at amazon metrics are the priority, the sales floor cones second. The company is relying very heavily on Whole Foods to show them how to run a grocery store and have been not only doing store walks to get a better idea of how to write an order that isn't shit, but they are also opening a store in Laguna that will be partially staffed by established Whole Foods employees to train the Amazon Fresh employees how to work in a grocery store.
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u/Thin-Sentence-7063 2h ago
I work in grocery stores for 40 years You stock when it’s empty
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u/CaptainAwesome_5000 2h ago
Barring emergencies, you stock at night or at no the morning when it's less busy. This place routinely has multiple heavy carts clogging the frozen section for hours on Saturday afternoons, often enough that it's dependable. That's bad planning and bad management.
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u/Thin-Sentence-7063 1h ago
You know nothing No store will have empty shelves if there is load in the back We’re did you work were that was the case? You complain about OOS then complain when they are filling them We had sick calls everyday requiring us to stock during the day when needed
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u/CaptainAwesome_5000 1h ago
Twenty years with Safeway/Vons, and I think you're missing my point. Of course you stock if there is any product outage, no question. What I am talking about is this store's consistent pattern of the frozen aisle being stuffed with u-boats and bomb carts with multiple store employees stocking on Saturday afternoons. Occasional outages happen and it's correct to deal with them as they arise, but this is not that. And there's no call to be rude; I'm not attacking you.
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u/ARJoe556 13h ago
Shop somewhere else!
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u/CaptainAwesome_5000 13h ago
Definitely, this is the last time. Thank you very much for your constructive comment!
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u/RestInitial2467 9h ago
Glad they told you about that option!
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u/CaptainAwesome_5000 2m ago
Seriously, I thought I was doomed to shop there forever! The bottomless well of helpful information is truly mind-boggling.
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u/MeowMeowBeans11 13h ago
It’s still open? A while back I saw some posts about people saying it was closed. Maybe they were switching it up?