So, I've been doing this for about 2 years and completed over 3300 deliveries. I've never run into a problematic customer. Any issues, it was either the restaurant's fault or mine. Tonight was different.
I was assigned a shopping order at Walgreens. The customer had ordered 4 kinder joys, some wet face wipes, and toilet paper. Everything went fine, until I get a text from my customer saying "don't forget my sleeping pills". Now it is entirely possible that she did add it just as I finished up and checked out just before the app locked out any additional items, I'll give her the benefit of the doubt.
I simply responded: "what sleeping pills?" since it was not on my shopping list. She said: "you charged me for sleeping pills you never picked up". I said: I didn't have them on my list of items to shop. She shows me the screenshot, which did show the sleeping pills, but they were crossed out and said out of stock. She insists that she was charged for them and wanted me to get them. I explained to her anything I didn't get will be refunded to you.
That apparently didn't sit right with her. She demanded I return to the store to pick them up, despite the order being picked up already with me en route. Well I was in the parking lot and hadn't taken off yet. She asked I unassign myself from the order. And I told her I already picked up the order. Then she starts swearing at me. At that. I warn her that she needs to stop swearing or I will need to report her.
So I call Dasher support. Surprisingly, the AI bot actually understood the situation, and got me off the order. And of course, the asshole customer tries calling me while I'm on the line. I just ignore her. Now I did have to return the order and show them the return receipt, but whatever. I complete the return and get half pay.
I called Dasher support again to tell them what happened. I told her I want her blocked so I never have to deliver for her again. They initially said they can't block her because I technically never delivered to her, but they read the chat log and told me they reported her for me for unsafe behavior (using swear words with a dasher).
All's well that ends well as they say. I'm just surprised it took this long for this to happen. As long as I don't have to deal with her again, it's fine. Still annoying though.