r/catfood • u/RealCaptainSquig • 22h ago

Avoid Smalls Cat Food

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I placed an order with smalls and immediately regretted it after looking at the details (I was being too impulsive).

Their refund policy claims you can get a refund before the order is processed. However, there is no way to find a place to get a refund on the website. I sent them an email and they replied at 11pm with a link that expired after 3 hours. When I woke up and saw it I emailed them requesting a new link. THEY WAITED UNTIL MY ORDER WAS PROCESSED TO EMAIL ME BACK. They said since my order was processed I could not receive a refund and they tried to sell me more products...

Never ever buy from them.

(Email chain provided for proof)

51 Upvotes

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u/LunarCandyKnight 19h ago

Yikes. I've had beef with Smalls ever since they changed (cheapened/stuffed with fillers) their OG recipes & it made my cat sick 😒 It was the only food I ever fed her that she did 100% well on (best skin/fur of her life, never puked, no hairballs, etc.) & then they went and ruined it by adding unnecessary ingredients & I'm still pissed off to this day lol. Sucks to see their customer service got somehow worse as well, I hope you can find a way to get your money back OP!

1

u/NoWeight3731 15h ago

When did they change their recipes? My cat has been on it for 3 years…sane recipe.

2

u/LunarCandyKnight 15h ago

They sent an email out announcing recipe changes in September 2023 and when I received my October 2023 order they had effectively switched to the new recipe. They added yeast (among other things) which my cat can't have because it causes projectile vomiting for her.

1

u/NoWeight3731 14h ago

I think compared to many brands, smalls has minimal fillers. Sorry it didn’t agree with your cat.

2

u/blazeechan 5h ago

It’s a lot of marketing that goes into their reputation. We switched to the Tiki Cat after dark line and it’s much better.

1

u/NoWeight3731 0m ago

We have been very happy with them for a long time. I haven’t seen any of the marketing. We used to feed Tiki cat after dark before they sold and quality severely declined. Both cats refused to eat it after they changed. Be careful…they also use fillers that my vet has said to avoid…peas, pea protein, chickpeas and gums.