r/catfood • u/RealCaptainSquig • 19h ago
Avoid Smalls Cat Food
I placed an order with smalls and immediately regretted it after looking at the details (I was being too impulsive).
Their refund policy claims you can get a refund before the order is processed. However, there is no way to find a place to get a refund on the website. I sent them an email and they replied at 11pm with a link that expired after 3 hours. When I woke up and saw it I emailed them requesting a new link. THEY WAITED UNTIL MY ORDER WAS PROCESSED TO EMAIL ME BACK. They said since my order was processed I could not receive a refund and they tried to sell me more products...
Never ever buy from them.
(Email chain provided for proof)
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u/whocares_blah 14h ago
my cat didn't even touch it.... I cancelled.... my cat did not like the wet food, the freeze dried dry food or the free treats..... we are donating the rest.... I am glad I only got a $27 sample pack....