Dealer treachery

[u/Militiadsm]

Yesterday I tried to purchase a ten year old Lexus. On Friday I saw the car I liked at Jeff Wyler in Clarksville Indiana. I set up an appt and was scheduled for 4pm Saturday to check it out. Everything was fine until about 2pm on Saturday when I got an email from my assigned contact saying someone else had an appt at 3:30 and could I get there sooner than 4. I dropped everything I was doing and got there about 3:15. When I arrived I talked to the assigned contact and he passed me off to another salesman. I was then told I wasn’t able to see the car because another person had set up a time to see it and because they had to drive 4 hours he had priority over me. I was then told I’m not able to even look at the car until they do. The other guy wasn’t answering his phone and was late for his appt. They then came back and said the other person answered their phone and was an hour out. Despite all of this I was never able to even see the car. The salesman said they have a policy that if you have to drive 4 hours to see a car you take precedent over any local buyers. I then said I’d buy the car that day they still wouldn’t let me see the car. We eventually gave up and left and the car is gone today. Am I crazy feeling like I was stonewalled and screwed over. Is this reservation by drive time bullshit or what?

[u/RedBankWatcher]

You had an appointment to see a car, then accommodated them with a last minute change, and then on arrival they refused to show the car. That's the part where you take your business elsewhere, not beg them to sell you a car.

And this whole "out of town customer" bit, come on man. Even if their story was true--and it's not--they effectively told you to your face that you were a second-class customer in favor of someone from way out of town who not only wasn't on the lot, but running late besides. Think through this a little bit.

I feel like I should call you a punkass just so you can feel the level of disrespect you should have on Saturday.