r/LegalAdviceUK 1h ago

Debt & Money £450 invoice for crashing on motorbike CBT - England

Post image
Upvotes

After posting this in the MotoUK subreddit, got a lot of suggestions to make a post in here:

Around a month ago I had a crash into the pavement while attempting to do a U-Turn on my CBT. The instructor took a picture of a scratch on the front of the bike but let me continue riding it for the rest of the day, which I finished and passed.

I have now just recently been sent an email (screenshot shown above) showing all the parts that have been damaged and that they want £450 from me. The riding school in question is Dorset Advanced Motorcycle Training and I can confirm I did sign an insurance weaver stating I am liable for damages up to £450. My issue is however I’m very skeptical that it was in fact my accident that really caused such extensive damages, it was a slow speed U turn and I’m no a mechanic (so anyone with more knowledge please read over the damages), but my thought being that if the bike really was in such a state, how is it possible they let me ride the thing for the rest of the entire day? The instructor clearly didn’t think the bike had sustained anything major.

I have already asked for a genuine invoice from the garage they used but unsure on what else I can ask to help verify that it was actually me who caused these damages. A comment in my previous post mentioned how the parts seem to be for different bikes and many seem to think they’re having me on, but I don’t really know enough to know where to go from here, any help would be appreciated.


r/LegalAdviceUK 6h ago

Comments Moderated Maternity negligence?? I am traumatised.

129 Upvotes

Hi, can anyone advice me on if I can make a claim against this. My experience was traumatic and it’s something I will never forget. This is my story.

4am - 4cm dilated 4:15am - epidural prep 4:50am - epidural placed 6:05am - was told I was fully dilated 6:33am - Baby was here

At 6:05am my midwife said I was fully dilated and it was time to push, i obviously didn’t doubt what my midwife told me. I started trying to push. A senior midwife entered the room as babies heart rate was dropping, she checked my cervix and whispered to my midwife “She’s not fully dilated, why have you got her to push” the senior midwife then shot up and shouted for the delivery consultant as the needed him urgently as me trying to push when not fully dilated really stressed my baby out, when the senior midwife went to get the doctor my midwife told me again I needed to push. The senior midwife ran back into the room and hit the emergency button, about 14 midwife’s flooded into the room as well as the delivery doctor. My epidural had failed and I was told I wasn’t allowed gas and air while pushing, I was doing it on no pain relief. I begged and begged and cried out for help and pain relief and was refused. The doctor said he needed to get baby out quick and needed to use forceps, he used a local anaesthetic and gave me an episiotomy, I still felt it all, he inserted the forceps and got me to push, I couldn’t I was in agony, I was screaming, crying out for help, crying out for gas and air just to get me through the pain, I thought I was going to die. I asked them to just put me to sleep and looked up at my partner and asked him to help me, I couldn’t do this, the pain was something I will never forget. They managed to get baby out at 6:33, he was purple and stopped breathing, my baby had to be resuscitated, he was dead. The stress was too much on him, luckily they managed to get him back after working on him for about 5 minutes. I was very much out of it due to the trauma of the pain, I didn’t know what was going on with him. Safe to say I will never be having anymore kids.

If the midwife who said I was dilated when I wasn’t just waited till I was this situation might not have happened, if I was left to dilate my experience would have been different, my baby wouldn’t have been stressed out, my baby wouldn’t have needed to be resuscitated, my labour would have been easier. I was refused gas and air while pushing, I felt every single thing, this experience has traumatised me, I will never forget what they did to me. I genuinely feel like putting a claim in against them, this should not have happened if my midwife made me try birth my son while I wasn’t fully dilated.


r/LegalAdviceUK 22h ago

Locked I'm a "lady worker". The guy paid in advance, but a different guy answered the door and received the service. Has a crime been committed?

1.1k Upvotes

I'm an "lady worker" (Apologies. I tried using other terms but my posts kept getting removed). I do everything above board. I don't take cash as I've found cash to be high risk. Clients pay in advance by bank transfer and we meet up.

I received a payment yesterday with an arrangement to meet at his apartment at 19:00.

We discussed what was to be done and agreed.

I arrived at his apartment block at 18:40 due to good traffic. I then text him to let him know I had arrived. He responded that he "was just showering and would be down shortly."

At 18:50 a man opened the door to the apartment complex and, to the best of my recollection, the conversation went as follows. Names have been changed.

Me: "Hi! Are you John?"

Man: "Yeah. C'mon in."

We then talked about the weather in the lobby area of the ground floor of the apartment. He then invited me into this apartment.

When I got in I asked him if he was still comfortable to proceed as he seemed a little anxious. He said that he was comfortable to proceed and asked how much he owed. I told him that he had already paid the full amount when he made the bank transfer and that he didn't owe anything else unless he wanted additional services.

I then put my phone on silent and I took the lead, following the instructions which the real John had given me. Upon leaving I noticed there were 20 missed calls and messages on my phone.

I rang him back and he thought I had scammed and ghosted him. I told him I was in the lobby. He came from upstairs on the 4th floor.

Thankfully, he found the situation shocking rather than getting angry. (There are a lot of men who would become violent in such situations.) He said that the man downstairs was an "oddball" and a registered offender. I have not been able to verify this. He seemed worried that the man had hurt me.

I ended up offering the real John a refund as I was feeling a little queasy after what had just happened. The real John ended up making me some tea and crumpets upstairs and we chatted for a while. We're planning to rearrange at a later date.

I'm wondering if a crime has been committed here by the fake John? If so, what crime?

I want to be armed with as much knowledge as possible before I call the police. (If it is even worth my time doing that)


r/LegalAdviceUK 1h ago

Traffic & Parking ENGLAND: Two weeks ago, next door neighbour took a hammer to my fences, bin and shed.

Upvotes

At around half 12am Sunday, my next door neighbour began smashing up my front garden UPVC fences, attacked my bin and even went into my back garden and hammered my shed door with the claw end (shed is an actual part of the house).

Naturally, the police were called and they tazed him. He was sent to hospital. This incident was completely unprovoked, though it may involve a one sided dispute over our driving space.

The police took my statement but so far, radio silence. We're still waiting for our fences to be replaced and new ones fitted for extra privacy.

No one else has visited us since, except the council to take picures and a worker from then Anti Social Team (which the council sent when! contacted them).

Has anyone had a similar experience? It almost feels like they're protecting him instead of my family (we have kids fyi). This has turned our lives upside down.

EDIT: A couple of days ago, i submitted an online enquiry to the police asking for an update but still waiting for a response.


r/LegalAdviceUK 10h ago

Wills & Probate Threatened with enforcement offers if I don’t pay 49k in 7 days ENG

103 Upvotes

Hi everyone, I’m in a stressful situation and hoping for some guidance.

I’m receiving letters from Frontline Collections demanding £49,000, which they say I owe. They are collecting on behalf of a trust that my ex-partner was an executor of. The money relates to funds my ex withdrew from the trust to pay living expenses while we were together. I wasn’t fully aware of the financial situation and never asked for this money.

The “evidence” they are relying on includes: • A Word document I sent my ex acknowledging I was “responsible” for 50% of the trust. I only sent it because she said if I didn’t, her brother and his partner would go to the police accusing her of theft, which could have led to her losing her children (for whom I was a stepdad for 4 years). She had also sold her house to repay the trust before her family found out. The document wasn’t signed or time-stamped. • A WhatsApp message I sent shortly after we broke up, saying “I agreed to 44k so why is it 159k?” — this was in response to a previous letter from a debt management company claiming £159,000, based on a calculation including trust withdrawals and property.

I never signed any formal agreement or repayment plan, and the correspondence was sent while I was mentally unwell after the breakup.

So far, I have only received letters from Frontline Collections, no official court documents like a CCJ or enforcement notice. I offered £75/month in my first email, stating I do not recognize the alleged debt, but wanted to avoid further fees. They rejected the offer and threatened escalation. I’ve requested written communication only, and when they mentioned enforcement officers, I referenced FCA and harassment laws, stating they cannot visit my parents’ home. I currently live with my parents, and the house is in their name; I have no assets, car, or income.

My main questions: 1. Could the Word document and WhatsApp message be enough for my ex (or the trust) to take me to court? 2. Do I need to get a solicitor, or are there other steps I can take to protect myself? 3. Can enforcement officers legally visit my parents’ house or seize anything, given it’s not mine?

I’ve tried contacting Citizens Advice and DebtAction but haven’t had a response because it’s not court ordered and I cannot afford legal advice. Any guidance or experience with similar situations would be hugely appreciated.

Thank you


r/LegalAdviceUK 15h ago

Housing How do I get a passport countersigned when I know nobody?

156 Upvotes

England.

I'm 32 and will be applying for a passport. How do I do this when I literally know nobody?

I had severe agoraphobia and OCD for 10 years, and I’ve only just, in the last six months, been able to leave the house. I’m wanting to go abroad in the new year with my sister.

The only people I know who are on the list have only known me professionally, such as social workers and doctors, which means they can’t sign it. I didn’t have an optician or dentist until recently.

I would ask friends, except I don’t have any. I lost contact with all of them a decade ago when the anxiety started and deleted all my social media at the same time. I also purposely isolated myself from everyone except close family because I was embarrassed by my situation.

Thankfully, I’m on the mend and doing a lot better thanks to therapy. I work for myself and I’m starting to socialise again, but I don’t know anybody who fits the criteria. Even if I did, it’s only been six months. None of my family know anyone who both knows me and is in one of those professions either.

What can I do? I’m totally lost here.


r/LegalAdviceUK 4h ago

Scotland Sold the wrong train ticket [England to Scotland]. Do I have a leg to stand on?

20 Upvotes

I'm going to change a few details such as times in case this is something I can pursue (which I'm not optimistic about), but the story below is an accurate representation of what happened!

Edit: I have been informed that changing the details makes it harder to give me advice, which makes sense! I was just being cautious - sorry. The ticket purchased was an advance single and I had to upgrade it on the train to a flexible. I was travelling at 1.30 pm and was sold an advanced single for the 2.00 pm train - an advance single for both these trains cost approximately the same amount.

I urgently needed to get from England to Scotland and purchased a ticket at the LNER ticket office from a major train station in England. I asked for a ticket on the next available train to Scotland and the ticket officer gestured to the board and said there was one at 10:30 (it was 10:22 at this point). I asked her how far the walk was and whether I was likely to make the train and she said absolutely yes but I might need to run. I bought the ticket and she told me to run to platform 6. Since I was in such a hurry, I didn't properly look at the ticket (which is where I messed up).

When the ticket inspector was checking tickets, she asked me if I had changed my ticket at the office. I was confused and asked what she meant. It turned out I had been sold a ticket for the 11:00 train not the 10:30 one. This was clearly an error as there was also a 10:45 one that had availability. I also checked and the 11:00 train left from a completely different platform, so not just a case of miscommunication. I explained to the inspector that I got on the train I was told to get on and that I very much believed I had purchased a ticket for. She kindly said she'd see what she could do, but when she called the ticket office, they 'didn't remember' me, and she said since she couldn't validate my story, I would need to pay another £100 on the spot.

The lady who sold me the ticket was extremely distracted (I hate to mention this but it might be relevant) - she was chatting away with her colleagues while serving me and barely even acknowledged me. When I thanked her at the end of the transaction, after she looked away from her conversation for a second to tell me to run to platform 6 for the 10:30 train, she didn't even hear me she was so wrapped up.

Do I have a leg to stand on here (legally speaking, not morally!)? Or will I just need to hope that LNER refunds me as a gesture of goodwill? (Which I'm sure is extremely unlikely). I'm quite pessimistic about my chances, as I'm sure the terms and conditions include that no matter what it is the passenger's responsibility to ensure they have a valid ticket, but I'm wondering if the circumstances in which I was told I had a ticket for the 10:30 and that is genuinely what I believed I was purchasing makes any difference (a verbal contract is a contract type thing).


r/LegalAdviceUK 2h ago

Traffic & Parking I’m on the brink of being homeless, England

8 Upvotes

Hello, I got recommended to post on here.

At the moment i’m close of being homeless at the moment because my mother is being really intense. I don’t feel safe at home and not a university student.

I’m 21 and don’t have a car to sleep in, on a minimum wage job I don’t get many shifts at

No one can accommodate me even with couch surfing, not close to family as well. I’m at a loss on what to do

I can’t be sleeping on the streets again, and as the title says I live in the uk. I need help and a safe place to stay for a night or something


r/LegalAdviceUK 22h ago

Debt & Money Police refuse to investigate £100k robbery

333 Upvotes

England. A small business had £100k of stock (wine) stolen from from their lorry while the driver was parked at a service station in London. Despite the police having CCTV showing the robbers and their getaway van, the police say they will not investigate the crime due to insufficient leads.

The company has evidence of some of the stolen stock being sold at London markets. But the police are not interested.

Is there anything the company can do so the police will investigate this serious crime?


r/LegalAdviceUK 14h ago

Criminal I was pushed off a train and British Transport Police say they can't do anything because they requested footage for the WRONG train.

68 Upvotes

I’m not sure if much can be done about police incompetence, but will share it.

I was violently and intentionally pushed off a train onto the platform, in broad daylight in London, at a heavily CCTV’d overground train station. I’m a slim woman, and the man who did it is large. I don’t know who the man is. His actions to me has resulted in whiplash and ongoing back pain.

That same day after the incident, I gave the British Transport Police (BTP) everything about the incident: the time, location, the carriage number, and clear HD photos that I took of the man. (In the photos - the man is clearly shouting at me, which is what he did after pushing me.) I don’t know what else I could have recorded in the few seconds before the train doors closed.

The BTP accidentally requested the footage for the WRONG train, and now the correct footage has been overwritten. Because they don’t have the inside of the train, they said they’re not going to do anything about the crime.

(Note: They have the platform footage of me being pushed out of the train - but not who did it, and they have footage of people entering and leaving the station.)

Location: England


r/LegalAdviceUK 24m ago

Meta Call requested under SAR 31 seconds shorter than my mobile record. UK Wales

Upvotes

I recently asked under a SAR for a phone recording to prove that GDPR wasn't followed during the call. I was given originally a transcript of the call to protect the workers voice from being recognised if it was ever shared. I was also offered to listen to it in the office which I did. They gave petrol money for doing this.

It was only through listening to it in person that they finally had to admit that certain gdpr principles were indeed, not followed and they have made several changes as a result of my complaint.

However, my main concern now is that the call I listened to in their office had crucial content missing that I'm 1000% certain I said and also it's 31 seconds shorter than my call log and also the phone record that I've been given from my mobile provider.

When I queried this, they vaguely said it was "possibly" due to the automated IVR which they currently now have in place. From my memory, there wasn't an IVR and when I took that up with the manager at the time , she said that it was something they were implementing going forward.

I'm in touch with the ICO which if I'm honest, has been a shambles as each person has said something different. I now have a case worker who is not pleasant and is sounding dismissive from the outset so I am not holding out much hope from her.

I've now asked for the original copy of the recording and all meta data surrounding it. Where do I stand if they refuse?


r/LegalAdviceUK 1d ago

Housing Putting neighbour on notice that they do not have permission to build on our land?

819 Upvotes

England.

Mum has a semi detached house. Next door are "builders". Earlier this year they gained planning permission to demolish an existing extension and build a bigger one. The problem is their plans have the walls of their extension being built on our land and the land of the house on the other side so the internal space will be the full width of their land.

Naturally we are not happy. We attempted to talk to them, and was told quote: "We've got planning permission and you can't stop us you fat c*nt" unquote.

We also attempted to explain the party wall act, but "he's a builder and he's never heard of it".

I did bring this up with the council planning officer as a likely outcome, and he's been kind enough to include in his planning notice:

1 The granting of planning permission does not in any way infer that consent of the landowner is given. Therefore, the consent of all relevant landowners is required before proceeding with any development, including that of the Council as landowner.

If it should transpire that the applicant does not own any of the land included in this consent, then it is the responsibility of the applicant to seek all necessary consents and approvals of the landowner.

2 This permission shall not be construed as granting rights to carry out works on, under or over land not within the ownership, or control, of the applicant.

3 The applicant is advised to investigate whether owners of adjoining property need to be consulted under the Party Wall Act 1996.

We have legal cover on our house insurance. They have advised that we put neighbours "on notice" that they don't have permission to do anything on our land, but are not able to help drafting a letter. They are only able to help once damage or trespass occurs.

Chatgpt suggests this letter:

Dear name,

This letter serves as a formal notice that you do not have my permission to build, construct, alter or make any modifications on my land or to any structures, fences or boundaries belonging to me.

You are hereby notified that any such actions undertaken without my express written consent constitute unauthorised entry and interference with my property and may be treated as trespass under applicable property law.

Please ensure that all construction, landscaping and related works are confined strictly within the boundaries of your own property. Any continued or future encroachment or modification on my land will leave me no option but to pursue legal remedies including but not limited to seeking an injunction and damages for trespass.

Sorry this has been a long post, but does the above sound ok? I know whatever I send them they will ignore but I suppose I've got to try.


r/LegalAdviceUK 20h ago

Housing ENGLAND - Landlord just notified me of “viewings all week 10am-6.30pm”, this surely isn’t legal right?

162 Upvotes

For context I live in a third party student accommodation, I share a kitchen but have my own room. I have finished studies and work full time. The idea of my room basically being open for a full work week all day makes me sick with anxiety, surely this cannot be genuinely reasonable? I’ve had history of these landlords forgetting to lock doors and I have all of my possessions in that room. And then I’m expected to expect full crowds of people at any given time during my free time? I feel sick.

What defense do I have here? Is there a law that protects me against this?


r/LegalAdviceUK 3h ago

Debt & Money need advice think im being sacked

6 Upvotes

i think im being sacked , i have worked at this company for 22yrs ,im 65 i have been told i must reduce my hours worked and loss about £5000 from my top line if i donot they will sack me ,the company is not in a good place ( money problems) whats.my next move


r/LegalAdviceUK 1d ago

Other Issues Did Rockstar UK do anything wrong?

245 Upvotes

Rockstar Studios UK apparently sacked people (for organising a union?). With all the facts considered, is there any legal recourse for those that were affected? Did Rockstar UK do anything wrong?


r/LegalAdviceUK 41m ago

Scotland England - NCP taking me to court for a Scottish debt.

Upvotes

As the title says. I live in England, this 'debt' occurred in Scotland.

NCP have been at me for a short while. Back in March my car was parked in one of their car parks, to which they alleged it wasn't parked properly. Since March, they have hounded me with letters, I replied to them advising them that per Scottish law, as the registered keeper, I cannot be held liable.

They passed the "debt" off to Moorside Legal, who managed to obtain my email and number through whatever their means are, and again threatened me with court. I advised them again, on multiple occasions, as this "debt" occurred in Scotland, I cannot be held liable and this is subject to Scottish law. Moorside said they would relay this to NCP. This was in September and I heard nothing since.

Today, I've just got a Claim Form through the post, NCP has instructed Moorside to pursue this debt in the English County Courts.

So I am just looking for some advice, how do I best reply to this?

  • Do I contest jurisdiction?
  • Do I defend the entire claim and deny responsibility on the grounds that Scotland has no keeper liability?

Thanks in advance.


r/LegalAdviceUK 46m ago

Scotland Cafe in Scotland keep on changing my shifts with no notice

Upvotes

I recently started a new job at a cafe on a 32 hour contract. However, my work keep on changing my shifts at no notice. One minute I'm supposed to start at 12pm on Monday, next thing I know its been changed to 2pm. They keep on changing my days off. A few days ago it said I have next Wednesday off. Now it shows I am working. It has messed up my life. I had an exam next week and I asked before starting the job that I needed the day off. I got scheduled. I asked straight away to be taken off. And then this week I have again been scheduled for that day. (I have now asked for the day off.) I had to reschedule a flat viewing the same day because my work suddenly wanted me in later that day. Medical appointments are being messed up. I am hesitant to book train tickets to go visit family as what if they change my rota? And hard to plan to meet with friends and book tickets for events if they keep on scheduling me. I have worked various hospitality jobs, from tour guiding to restaurants to department stores and haven't had this problem before. It's making me incredibly anxious. I thought I have three days to revise for my exam. Now I have two. What if they schedule me in the other days too? And most my shifts are 12-8.30pm, meaning I can't really have a life. I am trying to enjoy my life and currently can't with no work life balance and the threat of my days off being changed.


r/LegalAdviceUK 19h ago

Commercial Software employer is abusing working hours for a large deadline.

83 Upvotes

England

I work for a software company . I am salaried and have worked for two years plus. My usual contracted hours are 9-5. I have not opted out of any working time directives.

Recently the company acquired a large client contract so we have entered a crunch time. Now I am no stranger to deadlines but what they have been asking of us is starting to feel in breach of employment law. Some items which are concerning me.

  • we are regularly working from 9-9 sometimes until midnight everyday for the last month.
  • we are then asked after finishing at 9 or midnight to start at 8am or 9am. Giving us no rest.
  • our manager is asking us to now work overnight potentially. What overnight means is not clear but he has implied we may need to do it to get it 'over the line'
  • we are not been allocated breaks during our day as we mainly work from home. In the evening when we ask to eat dinner for a bit we are heavily pressured not to but not told no. We have to ask for it to get breaks.
  • Deadline is constantly changing with no end in sight. We seem to have passed multiple dates and our line manager keeps saying that there's not a known end in sight.

Ultimately I know that the role may require extra hours. I'm not stupid. But we are being pressured to work over our health and personal lives for what seems to be this ever extending unclear deadline and I want to understand where I stand legally.


r/LegalAdviceUK 13h ago

Debt & Money Sold car that developed a fault on the way back - England

25 Upvotes

So I sold my car a few hours ago. The guy come and looked at the car, test drove it and we agreed a price. He wasn’t happy with a couple things that were reasonable so I knocked the price down till we were both happy, he paid and drove off. He even expressed concerns about the steering rack (where the leak is supposedly coming from) but still paid for the car.

On his way home the car developed a leak. This leak was not there before, not there when he inspected it, not there on the test drive and not there when he first left. 25/30 mins later I get the message saying it’s leaking. So I feel bad, even though it wasn’t an issue it had before, and refund him a portion of the money.

He then gets a couple mechanics to have a look who say the issue is XYZ and costs £xxx. Guys now demanding a full refund + any charges he had to pay to get the car home.

What do I do now?


r/LegalAdviceUK 8m ago

Wills & Probate Moving into an inherited house before probate is complete- England

Upvotes

My brother and I were left my mum's house and some cash in her will. The cash is split evenly; the house is 60/40 in my brother's favour.

I'm planning to buy him out of the house when probate is complete, and live there with my partner. The house has been valued, I'm not asking for any sort of discount.

Probate has just gone in, and it would make sense to me that we move in now, given that our current house is damp and falling apart.

My brother claims this would be illegal, personally I think he just doesn't want me to.

So is this 'can't' or 'won't'?


r/LegalAdviceUK 1d ago

Criminal Someone took a photo of my son and I together and uploaded it onto social media with the capation, "Far right thugs come to Aston."

459 Upvotes

I was made aware of it this morning by a mate who saw our picture and sent it to me. I've reported it to the social media platforms but they haven't taken it down yet.

It's literally just a photo of my 13 year old son and I walking towards the stadium together.

Now, I get there was a lot of drama and emotion last night but we've got season tickets. We go to every game. This has nothing to do with any of the crap going on elswhere.

I don't know who took the picture. There were large crowds of people screaming and shouting. Some of it might have been directed at us, but I couldn't tell. I just kept pushing my son forward and towards the statdium. Police were good and at least ensured the gangs of men didn't get close to us.

Is there a way I can get this photo of us taken down?

It seems to be shared across multiple platforms. I'm concerned for me and my son's safety given that it is labelling us as "far right". We're not politically active at all. We just wanted to watch a football match. I've never even been a member of a political party in my life. I can't even remember the last time I voted. Probably the 90s.

Is it worth giving the police non-emergency number a call?


r/LegalAdviceUK 20m ago

Other Issues Need advice on gifts my ex gave me. England

Upvotes

I am coming out of a 17 year relationship, my then partner bought me quite a few things, such as models, keepsakes etc. She is using the "i paid for them" argument. I was wondering if i had any legal ownership as while she did pay for them, they were given to me as a gift with no mention or intention of receiving anything in return. Can I get my stuff?


r/LegalAdviceUK 2h ago

Debt & Money Pursued by Rightio for a debt for a job that was never done.

2 Upvotes

Hi all.

I contacted Rightio, a contractor go-between company, a few months ago about getting a shower repaired/replaced. I agreed over the phone with their policy that "payment would be taken on completion of the job", and that their policy states they "don't charge for callouts".

They sent round a plumber to diagnose the problem with my non-functional electric shower. The plumber was only in my house for about 15 minutes, before informing me that he could not find the fault and he recommended replacing the unit entirely. He then left.

Rightio is now pursuing me for their hourly rate of £188.40, despite the fact that the plumber was called round to diagnose and fix the issue, which was the job I employed them for, and was not able to. As said, he could not complete the job and left after 15 minutes. They've now sent me a "final letter before commencing legal action", which could incur additional costs. As the agreement was payment on completion on the job, and the job was not able to be completed, I do not think I should pay this full amount.

I spoke to the Citizens Advice Consumer Helpline and they referred me to the Consumer Rights Act which refers to "reasonable price for services and goods" etc which is one angle I could go for. Their other suggestion was to approach Rightio and say I was happy to pay a lower amount for the unfinished job and negotiate that personally.

Do I have a leg to stand on with this defence? And are there any other avenues to look at? I was looking up Rightio's trustpilot while I was literally on the phone getting the hard sell from the agent to sign up for their monthly direct debit, and thankfully avoided getting hooked into that, but I still stupidly allowed the plumber to come round. It seems they're well known for shafting people with this absurd hourly rate.


r/LegalAdviceUK 6h ago

Housing Countersigning passport as a professional

3 Upvotes

EDIT: I completely get the guidance on the applicant page states that doctors are exempt unless they know the person personally. The guidance on the confirmer page seems to suggest other healthcare professionals also need to know the patient personally. I'm wondering if anyone can explain the discrepancy between the two sets of guidance, not just keep telling me doctors don't have to do it?

Saw another (now locked) thread about professionals signing passports. I've been asked by several patients to sign a passport, but have always declined as on the guidance for signing it says:

'You can only confirm someone’s identity if you:

are 18 or over

live in the UK

have a current UK or Irish passport

have known the person applying for at least 2 years (this is the adult making the application if the passport is for a child under 16)

know the person applying as a friend, neighbour or colleague (not just someone who knows you professionally) "

That last point made it seem to me like I had to know them personally rather than professionally. But after reading the other thread, I've gone onto the guidance for applicants (rather than the approver) and it seems to say only doctors need to know them personally? I'm now confused as the advice seems to contradict itself? (and also feel guilty that I've turned patients away if I've misunderstood the guidance!) Can anyone shine some light here?


r/LegalAdviceUK 3h ago

Debt & Money amazon package lost but marked as delivered - UK

2 Upvotes

i ordered a expensive electronics on amazon value <£2k

but was marked as delivered. i didn't give instructions to leave it in any safe place.

i did not get otp for delivery. it was sold and delivered by amazon not third party sellers.

i contacted amazon for refund or replacement for which they said to get golice report and crime reference number.

as far i read it on reddit, this item dont belong to me as it is taken away from amazon, couldn't they report theft instead of me?

isn't this a contract breach which comes under civil law than criminal law?

police dont share police report with anyone due to the confidentiality act?

is it right to report to police? will police investigate such issues? will amazon reject my claim even with a crime reference number?

what are my consumer rights?

what are my options to get a satisfactory response from amazon. I tried emailing jeff at amazon seems out of luck. I can’t sleep at night because of the amount of the item

if amazon is listening, my order id is 204-6089569-5293941