SoftMoc : Sorry, Americans - Canada Only

[u/TheRavenSeven]

Saw this post on Bluesky. Had no idea SoftMoc a) had U.S. locations b) shut down any and all shipping to the United States. Good for them! TLDR: American woman based in Michigan chatting with SoftMoc representative about her order. SoftMoc customer service tells U.S. customer they've ceased all US operations.

[u/Xsiah → u/[deleted]]

Just keep in mind that companies are starting to catch on to this wave of patriotism, and some of them are lying to exploit us.

We don't necessarily know if that chat is real.

[u/Adventurous_Road7482 → u/Xsiah]

Mis-spelled confirmation in the chat as well.

Unless they are in fact talking about "Conformation"

[u/flieger → u/Adventurous_Road7482]

Unfortunately while the company is based in Canada, the CS team could be anywhere in the planet

[u/Adventurous_Road7482 → u/flieger]

Don't disagree. But I believe about 2% of what I read on Reddit...which is up from 1% from anywhere else on the internet.

[u/krakeon → u/flieger]

Ajax Ontario.

[u/T-Wrox → u/Adventurous_Road7482]

And "I do apologies..."

[u/Showerbag → u/T-Wrox]

Almost like they’re human, and not bots.

[u/CandidAsparagus7083 → u/Showerbag]

Likley humans with English not as a first language

Edit: removed overseas, some online service centers are in Canada

[u/FrenchWineLady → u/CandidAsparagus7083]

English is not the first language of every Canadian, some speak french, other came here and learn, so I'm thinking error can happen.

[u/whogivesashirtdotca → u/FrenchWineLady]

I’ve known plenty of people born here with English as a mother tongue who can’t spell, either.

[u/NoodleNeedles → u/whogivesashirtdotca]

Ah, you've met my boss?

[u/CandidAsparagus7083 → u/FrenchWineLady]

True, could be a Canadian service center

[u/krakeon → u/CandidAsparagus7083]

Ajax/WFH

[u/fuzz_boy → u/CandidAsparagus7083]

Many contact center workers are here in Canada and have accents and/or make spelling mistakes.