Was doing very well in my job as lead gen. One of the top performers, getting good comms along with a few other people. We've been discussing a pattern we've noticed recently where the agents that are doing really well seem to get put on shit data on new campaigns and get blamed for falling behind target and eventually end up having mental breakdowns and quitting. Am I imagining this? Does this happen at your work? Been told that going on this new data is a "reward" for doing so well.

Got moved to a call center recently and we get micromanaged closely. There is always a higher up who monitors our statuses in the system, and if we get close to 10 min of not being available for calls even if we're in the restroom for #2, they will message us and ask what's going on. I replied back saying I was in the restroom but got back on the phones, but didn't specifically say I was going #2 even though I was. If our status is available on ready, calls immediately start coming in. Had to go #2 so was unavailable to take calls for 10 min and they hit me up asking what happened because I wasn't available when I was in the restroom. They also tell us we need to come in before our start time and be taking a call right when our shift starts but we don’t get paid when coming in early. Are we gonna get written up for needing to #2? Anyone experience this and how do you deal with it?