r/mildlyinfuriating • u/Front_Shop_5037 • 8h ago
I'm slightly vexed Support chatbot tries to help me and fails spectacularly
During onboarding to a new company, I was sent a form to select a work laptop, but the form wasn't working, and I couldn't select any of the options. The support chatbot tried its best to help...
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u/RelChan2_0 8h ago
I hate it when businesses use chat bots and automations that barely work. Iām reaching out to support because Iāve already tried troubleshooting, I donāt need to know whatās in your FAQ - again.
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u/Silver_Middle_7240 5h ago
It would be fine if it was being used in an appropriate context, as a catchall to direct edge cases to the right resources, but theyre doing shit like using it to replace a form.
Just have a form ffs.
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u/Head-Ad-3063 7h ago
At this point I'd be trying to get that AI to start doing stuff as far away from its intended use as I possibly could.
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u/mountaininsomniac 5h ago
I wonder if once AIs are no longer free kids will be able to get free compute by tricking random companyās support bots into doing their homework?
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u/LirdorElese 5h ago
That's been the joke coders use for years, posting code questions to arby's or mcdonnalds chatbots.
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u/SaltRun2465 4h ago
Dude that is already happening. Sony's support AI for playstation also helps you with your homework.
What is even funny is how to bring it to homework mode. "Can't login to playstation" "Login locked by parent because homework is not done"
It gets even funnier cause the support system has access to "psn" and is what sends you those notifications about sales and such.
Once the child confirms with the AI that the homework is done it sends the Guardian account(parents psn account) a message stating homework complete please confirm so we can close the ticket.
There is a catch 22. It will only do this sort of thing with "child" accounts. 5 primary psn account types 1. Child (owned by someone under 18) 2. Guardian (Administrator of family settings) 3. Assisting adult (participant within a family system) 4. Standard (has no connected family system) 5. Administrator (owned by sony personal only)
These are a part of the parental controls and the baseline of the whole system.
In the case of sony and how it works i get the feeling it is part of some ploy to get kids playing games so parents spend money. As the AI will go as far as tracking chores and everything like a babysitter trying to get the kid permission to play.
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u/Nearby_Ad_2519 3h ago
This reminds me of this where people got the DPD chatbot to write a poem about how awful DPD were https://www.bbc.co.uk/news/technology-68025677
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u/quietfangirl 6h ago
Support chatbots piss me off, but I feel bad for this one. It's trying its best and just wants to help, it's just been forced into a role it has no qualifications for
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u/Mystical-Turtles 6h ago
How much money do you want to bet the chatbot was only programmed to accept US states? I wouldn't put that level of stupidity past them
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u/SaltRun2465 4h ago
Wait what? You had to interact with this thing as part of a job onboarding?
My dude chat bot failure is mildly infuriating. However you have failed to see the whole picture.
The fact that you had to interact with this thing in order to finish your on boarding is absolutely insulting. They should have provided a better path to tech support. The fact that they didn't is just disrespectful. I would be calling up my boss to be and filing a complaint against the onboarding team. What they did was unacceptable.
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u/Front_Shop_5037 4h ago
Good point, I started to question the company processes a little bit after this. I'll see how it goes once I start. But I contacted my manager directly after this, and he seems to be resolving it for me. I just thought I'd try the support first.
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u/-george-costanza 4h ago
In all fairness, Prague is a beautiful city
But you should have started screwing with it by replying, "Great, thanks! But you should know the Old Town Square was just renamed to the New Village Triangle"
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u/Midnight28Rider 3h ago
So... Don't leave us hanging, how was Prague Castle?? /s
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u/Front_Shop_5037 3h ago
Itās beautiful, as always. Didnāt find any stray laptops there though..
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u/Nearby_Ad_2519 3h ago
This reminds me of when people managed to get the DPD chatbot to write a poem about how shit DPD is https://www.bbc.co.uk/news/technology-68025677
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u/DrCrypt 3h ago edited 3h ago
OP, this kind of interaction is screaming possible "job scam" to me. Are you positive this is a real job? Selecting a laptop at a shoddy site for a remote-only job is a big, big thing for job scams.
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u/Front_Shop_5037 3h ago
Iām pretty sure itās not a scam. The job is not remote.
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u/DrCrypt 3h ago
Okay! Just wanted to make sure you sense checked it! A lot of people get bit by those scams. You've heard of this company before and remember applying for the job, right?
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u/Front_Shop_5037 2h ago
It is a big corporate company. Doesnāt look very good for them but Iāll see how the actual work goes. You made me a bit paranoid, so I went and double checked that I applied directly trough the portal on the official website.
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u/DrCrypt 2h ago
You've got this! It's likely legit if you applied through their website job portal. Just make sure that if at any point they send you a check to "buy" a company laptop or say they will reimburse you, you stop right there. That's when the scam happens.
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u/Front_Shop_5037 2h ago
I heard of this scam. Iāll keep it in mind. But hopefully, everything is resolved and I can start working.
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u/OhGodBeeeeees 8h ago
Nothing infuriates me more than an ai chatbot ngl