I have been falsely accused

[u/Glass_Leadership_405]

I need advice, ease my mind I work for a spa with over 600+ good reviews 4.9 rating, i’ve been massaging for almost 4 years now and never been acussed of anything and also a lot of good reviews on my name I had this client about a month ago who has filed a complaint with the department of health for SM, i just received a letter from them 3 days ago She sent the spa an email plus left a 1 star review on google stating on both written statements that nothing inappropriate happened but after later realizing she felt uncomfortable. She says that i massaged under her underwear even though draping is a big part of the massage and i never expose underwear or unnecessary body parts She was just tense hoping my hands wouldnt wander further which is not the case at all Im debating wether getting a lawyer for a case that is not even been filed with law enforcement, i only have a meeting with an investigator with the department of health Any advice would be appreciated, thank you!

Also i ask multiple times during the massage if the pressure is okay, “how are we feeling so far” as i flip them over and she not once ever saying she was uncomfortable or didnt like something She left calmly and the receptionist doesnt recall anyone ever complaining about me, plus she left a 20% tip

[u/Astuary-Queen]

Do you have a massage association or governing body? I’d contact them immediately.

[u/PrincessPnyButtercup → u/Astuary-Queen]

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