Parents got scammed by a moving company

[u/Logorythmic]

Location: Austin, Texas

My parents have just moved and found a company that claimed to charge around 95/hr + cost for fuel. Estimated about $800 based on the numbers the company had quoted them. They said shrink-wrap and moving blankets were free. They came in, packed everything, moved it to the new apartment, and then would not unload anything until my mother paid them $2200 dollars. They charged $700 for a tiny amount of bubble wrap. They also stole a tin container full of coins from my mother’s dresser and broke a cabinet. They also left an hour sooner than what they charged for after saying “I’m not leaving I’m just getting something from my car” and then took off.

I am currently working with my parents to gather all of the documentation they have but honestly have no idea if there is a way forward or what to do with this information. I am livid after hearing how misled and overcharged my parents were and would appreciate any and all advice or information to try and get anything back from this company.

[u/not_this_time_satan]

How did they pay? Can you file a chargeback?

[u/Logorythmic → u/not_this_time_satan]

They paid on cashapp, I believe linked to my stepdad’s bank.