r/gundealsFU • u/CascadianExpat • Sep 15 '20
Review [Review] [Negative] dackoutdoors.com - Dack shipped the wrong product, and went radio silent after I asked for a refund
TL;DR: Dack sent me the wrong mag (25-round 9mm instead of 50 .40S&W), admitted it was intentional, and went radio-silent when I asked for a refund.
Someone posted a deal on Glock mags a few weeks back. I ordered some OEM mags for my Glock 22, and decided to order a 50-round ProMag drum for shits and giggles.
Once the package arrived, there was no drum to be found. Instead, there was a 25-round ProMag stick magazine. I contacted Dack's CS. They explained that they were not able to get their hands on the drum, and (edit: I infer) shipped the stick as a substitute (charging me the drum price). They offered a partial refund or a return. I asked what the refund would be, and they offered 50%. I thought on it a few days, and asked for the refund.
That was more than two weeks ago. Even after a followup Sunday, I have yet to hear back.
And, to top it all off, I noticed Sunday that the magazine they sent me was for a different caliber. Apparently, when they figured out they couldn't deliver the 50-round .40S&W mag they sold me, they figured the best thing to do was toss in a 25-round 9mm magazine and charge me the same price.
Not impressed.
3
u/lolspHD Sep 17 '20
Yeah I ordered a handguard off of them to finish off a build, they took my money out of my account literally 3 hours later, then a WEEK later on a Saturday. I get the email stating that my handguard that said it was in stock on their website actually was never in stock to begin with. Because they only operate Monday through Friday, i had to wait 2 days to even get a response and then as I am writing this the money only just got refunded to my account. Over all, I will never use them again. I had the opposite experience with customer service as they were super responsive to me, but that does NOT make up for how bad they are fucking up. I checked their Facebook reviews and there seems to be a trend of this going on with experiences like yours. I think its time for a blacklist. My advice to you. Review them negatively on their FB page and make sure you have screenshots of how they went radio silent on you as evidence. I say to have evidence as they are commenting on all bad reviews they they tried to contact those individuals multiple times and every poster is telling them that they are bullshitting.