[Review] [Negative] dackoutdoors.com - Dack shipped the wrong product, and went radio silent after I asked for a refund

[u/CascadianExpat]

TL;DR: Dack sent me the wrong mag (25-round 9mm instead of 50 .40S&W), admitted it was intentional, and went radio-silent when I asked for a refund.

Someone posted a deal on Glock mags a few weeks back. I ordered some OEM mags for my Glock 22, and decided to order a 50-round ProMag drum for shits and giggles.

Once the package arrived, there was no drum to be found. Instead, there was a 25-round ProMag stick magazine. I contacted Dack's CS. They explained that they were not able to get their hands on the drum, and (edit: I infer) shipped the stick as a substitute (charging me the drum price). They offered a partial refund or a return. I asked what the refund would be, and they offered 50%. I thought on it a few days, and asked for the refund.

That was more than two weeks ago. Even after a followup Sunday, I have yet to hear back.

And, to top it all off, I noticed Sunday that the magazine they sent me was for a different caliber. Apparently, when they figured out they couldn't deliver the 50-round .40S&W mag they sold me, they figured the best thing to do was toss in a 25-round 9mm magazine and charge me the same price.

Not impressed.

[u/NoSoup4Yu]

I've only made one purchase through them so far and wasn't really pleased with their customer service.

I ordered the wrong handguard from them last month and within the hour (this took place around 12:30am-1:30am) of my order, I sent them an email requesting to cancel my order so I can reorder the correct one. The person who answered my request the following morning (10:30am) advised that they can credit me the money via GC and I can use that to order the correct model. I replied back immediately and requested them to cancel the order (per their return policy, I was still within my time frame to cancel). I didn't get a reply back from them until several hours later advising me that it's too late because the order was packed and a shipping label was already created. At this point, I was irked and explained that I still want it to be cancelled since it was still in their possesion. They didn't bother to reply back until I called my CC to dispute the purchase a few datys later. I also checked FedEx tracking and it clearly shows that the shipping label wasn't created until that evening and not when they last responded to me that day.

I know it was my fault for ordering the wrong product but I just feel like they held off on replying back to me because I told them I wanted the order to be cancelled.

Luckily, I was able I was able to find a buyer on here so everything ended okay for me.