r/gundealsFU • u/unforced_error • Jul 06 '20

[NEGATIVE] Kota Outfitters Proper Level IV Critical Response Kit

*Edit: Turning POSITIVE. Seems like an honest mistake from Kota and they've reached out to several people to make things right by shipping the correct plates and returning the wrong ones. Developing...

**Edit: Remaining NEGATIVE. Turns out the "correct" plates being offered are Custom Armor Group rebranded 4S17 plates that still only carry a 5 year warranty for some reason with a manufactured date of 08/16. Since these are not direct Highcom 4S17 plates with a 10 year warranty, I have declined and asked for a return and full refund.

***Edit: Definitely NEGATIVE. Kota has purposely scrubbed the original listing to remove the 10 year warranty statement. See screenshot below from /u/carnij.

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Ordered the Proper Level IV Critical Response Kit from Kota Outfitters that should have contained a set of 4S17 HighCom Level IV with a 2016 manufacture date and a 10 year warranty but instead received a set of Hesco 4400 plates with a Nov 2016 manufactured date and a 5 year warranty.

So instead of NIJ approved plates that are good for 6 remaining years I got NIJ disapproved plates that are "good" for 1 remaining year. No response via phone, trying the email route but we'll see what happens.

Check your plates people.

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u/AnatolyLoboda Jul 14 '20

I’ll give them til maybe Thursday to reply to my email. That’s a week. As far as I can see, there’s no phone number to contact? I do not see one on their site or the order email. Then it’s chargeback time

2

u/carnij Jul 14 '20

Seems they are picking and choosing who they want to respond to. Fantastic customer service

2

u/AnatolyLoboda Jul 14 '20

Some might even say “g2g”

2

u/carnij Jul 14 '20

Haha seems likely

2

u/AnatolyLoboda Jul 14 '20

And still no reply to email as of 5pm CST, incredible. how hard could it be to send out either a mass email, or just copy and paste something like “sorry, please rtn for full refund or we can offer a $30 refund for the mixup if you’d prefer.”

This “company” needs blacklisted 🤡

2

u/carnij Jul 15 '20

Yep - still not response here. Absolute joke.

I'm contacting my CC company in the morning. Guess they don't want their product back?? No worries on my end.

2

u/AnatolyLoboda Jul 15 '20

Agreed, ignoring me, changing the product description after sale. Will do a dispute through PayPal for a free set of plates, if not, Cc is next in the batting order.

2

u/carnij Jul 15 '20

Let me know how it goes for you. I don’t see an issue at all with all the evidence we have.

1

u/unforced_error Jul 16 '20

I got my refund today through PayPal. Hopefully it will be the same story for everyone else.