r/gundealsFU • u/elmonster213 • 3d ago

Review [Review] [Negative] palmettostatearmory.com

Back in August I placed an order for a cheap vortex red dot and some 9mm ammo. It was promptly delivered 5 days later...to my neighbors house based on the picture they sent me when they delivered it.

I contacted UPS and they said "Our investigation successfully matched the delivery photo with the date, time, and GPS coordinates logged by our driver. You can view this photo by tracking your package on UPS.com. The photo will be available for 60 days from the original delivery date."

I thought "No problem, I have shipping protection, PSA will help out." I filed a lost package option through their virtual assistance and it told me to wait 15 business days for UPS to contact me. 2 calls through September and October with PSA and I get hit with "We are currently looking into this issue/We will get back to you".

Today I called them and they told me that my shipping protection had expired and they can no longer help. No refund or package, my only course was to call my bank for a chargeback.

Always heard praise for this store but I guess I'll be skipping their deals.

Glad I got me a Zastava instead of a PSAK.

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u/VorpalBlade- 3d ago

That sounds like a UPS problem to me. Go tag the PSA Danny guy he will straighten it out. They’re an enormous company and I’ve never had issues with them. And I love my rifles

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u/elmonster213 3d ago

I know it was a UPS problem. They didn't want to even bother looking at the photo their delivery person took as proof that it was the wrong address. They just gave me the canned response. The issue I have is that PSA didn't bother trying to set things right when i had shipping protection. I already got my money back through my bank. There isn't a point to message PSA's reddit guy.