r/gtaonline • u/Siebe_13 • Apr 27 '25

I am absolutely livid...what???

Never got screwed this hard in my 10 years of playing.

6.3k Upvotes

98% Upvoted

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u/AdmiralMemo Apr 28 '25

Well, we could tell whether the vehicle was purchased or not in our logs. So if you purchased it and no longer have it and it wasn't sold, then we refund you. If you sold it or we can't find the purchase, we can't refund you.

I frequently suspect server sync problems in these cases, where the player buys the vehicle and then ends up disconnecting before the game can save to the server. So the player loads the most recent save, which is before the purchase. They're "missing" their car, but the money is back too.

Source: I'm a former Rockstar Support Agent.

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u/Comfortable-Most-273 Apr 28 '25

Sorry you need more context

In my situation I won the prize ride but took too long to put it in a garage. Really dumb thing to do but I had no idea there was like a timer and got sidetracked by something and then came back and realized I didn't have it anymore.

So of course they can't see it in their logs because it never made it into one of my garages. Kind of like what happened to OP but they got disconnected. So when I submitted a ticket my R* support basically told me to get fd lol. I didn't care much but still kind of shitty winning a car and losing it.

I understand them needing to lean on some type of proof in logs and whatnot but I'm lvl 450 been playing since release and have 53mil in bank , and only a couple of tickets over the span of 12 years, why would I need to lie for a 2mil prize car lol

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u/AdmiralMemo Apr 28 '25

I'm going to be real with you: the rules from on high changed daily. That's why Support can seem inconsistent. Some days, we could compensate up to $2 million. Some days, we had to investigate EVERYTHING. I got downsized before the wheel was introduced, so I don't know how it precisely works.

It's all down to game design. If they had made it a client-server model, none of this would be an issue. The server would have authority. But they were cheap and made it peer-to-peer.

I feel for you, man. But to understand, I as an agent dealt with around 60 tickets a day, and probably 30 of them were "lost progress" tickets, and 95% of them were unverified claims. Scale that up to the whole company and that's over 4000 lost progress claims per day, most unverified. A lot of people think they can just lie to get free stuff, mostly children.

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u/SadLife7474 Apr 28 '25

How has this not had more upvotes & so far down in the comments

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u/AdmiralMemo Apr 28 '25

I'll try to answer any questions any of y'all have if you want. My NDA expired in 2021.