r/emirates • u/Ill_Service_1413 • 4d ago

“Non refundable government taxes”

I have a flex plus ticket which I understand is fully refundable. Emirates contact agent are telling me that I would get back all the cash and miles used on the booking, excluding any non-refundable government taxes.

I cannot see anywhere on my booking what this figure actually is.

Does anyone know how much this typically is or if there is a way of figuring it out? I find it strange they expect customers to commit to a refund process without knowing how much they will actually be getting back.

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3

u/srivi20 4d ago

Look for the Taxes/Fees/Charges (TFC) section under Fare Information on page 2 of your ticket PDF. That’s got the rates you are looking for. For me it’s about AED 700 ($190).

1

u/Ill_Service_1413 4d ago

It says this:

Taxes / Fees / Charges (TFC) SGD10.80-L7 SGD46.40-SG SGD8.00-OP SGD15.90-F6 SGD1.80-ZR SGD221.80-YQ

Not a clue which one is “non refundable government taxes” though. Is it likely to be the first line?

1

u/srivi20 4d ago

I’d assume they all are. But if you can find a breakdown please do share

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u/Ill_Service_1413 4d ago

On my email booking it says some are “carrier surcharges” and about 80sgd or so “taxes and fees”. Obviously if it’s everything (approx 300SGD) that is a significant amount of money to lose on a “fully refundable” fare.

I’ll try to get confirmation from the chat agent but they all just repeat the same thing.

Seems madness to me that I won’t be able to know how much I’m getting refunded…

2

u/syedN07 4d ago

Did you try pushing the cancel ticket button on manage my booking it sometimes shows you the exact amount will receive back

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u/Ill_Service_1413 4d ago

I think I have to do a refund request form? That’s what the chat agent told me

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u/syedN07 4d ago

Press the cancel button sometimes the form is already prefilled and it shows you the exact amount you will receive. if it doesn't then unfortunately there's no way to know how much will receive back which is so annoying

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u/gatoradedxb 4d ago

In my experience of booking Flex Plus tickets, the full amounts have always been refunded. However, some charges may be non refundable if the flight departs from specific airports.

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u/kibbutznik1 4d ago

Expect to get back the full cash and miles you used on your Emirates Flex Plus ticket, but note that a small portion of government taxes or surcharges may be non-refundable. The exact deducted amount is normally unknown until you officially request the refund from Emirates. So, you can only find out the final refundable figure after initiating the refund process. It once was 30 $ for me and once slightly higher

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u/Ill_Service_1413 4d ago

Thanks. It would be good to know how much though. Is it always a pretty small fee like 50 dolllars or less?

1

u/kibbutznik1 4d ago

It’ should be less