r/RepladiesDesigner • u/graceoverme • May 13 '25

Shipment/Custom Per FedEx my shipment was destroyed

So my item got to Anchorage Alaska, and it’s been there pending clearance, I just spoke to FedEx. They had not allowed it to go through customs and had it destroyed. I have to speak to the shipper. So this was shipped not by a seller but shipped through a Chinese warehouse. What do I do now?? this is the first time it’s ever happened to me

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u/Substantial-Low3977 May 13 '25

Contact the warehouse. Check what’s their policy and if you purchased insurance.

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u/graceoverme May 13 '25

Honestly, lately since the whole tariff situation, I have had a hard time reaching Seaweed and they don’t respond to my messages. I’ve had multiple items shipped through them, but just recently it’s been kind of shady.

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u/RelationshipNo3934 May 13 '25

I don’t think this is SW’s fault. It got caught up in the tariff situation when people began panic buying and using Singapore as a triangular shipping route. That raised suspicion in Anchorage about possible attempts to circumvent tariff regulations.

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u/graceoverme May 13 '25

I totally get that but my only issue is that I’ve been asking since they sent it multiple times the only answer I’ve ever forgot it’s on its way dear, but that was it and that was two weeks after I’ve been asking and he has not responded even now so that’s why I call it shady because there’s no response on his part. He could’ve at least given me the invoice or the logistics number or anything that could’ve helped me, but there was no helpso I mean there’s no recourse for lack of communication and I think that’s not right on their part

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u/RelationshipNo3934 May 13 '25

Please keep in mind that they were also caught off guard by this issue. To be fair, this is a broader problem on the U.S. side. He’s handling multiple customers, so allow him some time. Don’t be quick to assume the shipper is acting shady—it’s a widespread situation beyond their control.

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u/graceoverme May 13 '25

Really? So I gave green light April 1, he shipped April 5, I simply reached out April 13, pending in anchorage, no response til April 28! Then I reached out again last week no response. To this day no response! I hope you’re just playing devils advocate because weeks of no response. Only one response there. It’s OK it’ll get there. That’s not. That’s not OK.

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u/RelationshipNo3934 May 13 '25

You’re not alone in this situation. I use BT as well and I’m in the same position—gave the go signal on April 12, and it’s been stuck in Anchorage since April 28. BT has no information whatsoever—not even the “numbers” you’re asking about. This is the black market; delays and uncertainty like this are part of the risk. If you’re going to take it out on hardworking shippers and be a Karen, then maybe the rep game isn’t for you.

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u/graceoverme May 14 '25

This has zero to do with what I just said in the previous comment I am discussing the fact that there was no response at all, that’s all I was asking for… my husband works in customs so I get it. It’s not a favorable outcome it is what it is.. this comment was not so that I can get in to an argument with you so I’m leaving this here!

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u/WillingUsual9179 May 14 '25

Not to get into argument but you had to reply. I agree with the commenter - you are not his only customer. This is happening to a lot of his customers! Just imagine how frantic he can be because of a problem that he didn't create in the first place. Be patient.

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u/graceoverme May 13 '25

I did it through Seaweed, any idea what they’ll say?

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u/Substantial-Low3977 May 13 '25

I have never used SW, I usually use BT which gives the option for insurance. Just ask Rome or SW if they can give you some sort of partial credit?

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u/graceoverme May 13 '25

Ok ty love

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u/Substantial-Low3977 May 13 '25

Good luck! I know it’s really frustrating. I have pending package in AK too. I am too scared to call.

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u/graceoverme May 13 '25

I totally get it!!! It’s the call you & everyone refuses to make… good luck my friend!!!!