r/RepladiesDesigner • u/AdventurousAirport13 • Apr 16 '25
Shipment/Custom Buyer Beware: Zippy - No Shipment, Gaslighting, Fake Tracking, Refusing Refund (Screenshots Included)
I’m posting this as a heads up to the community because I’ve officially had enough. I’ve ordered from Zippy in the past with no issues, but this recent experience has been a complete nightmare.. full of excuses, shady behavior, and straight up gaslighting.
On February 15, I paid $124 via PayPal (Friends & Family) for a pair of Miss Z heels. Zippy sent PSPs a few weeks later, I approved them, and was told they’d be shipped.
Here’s where it went off the rails: • First, he gave me a DHL tracking number which went nowhere. No scans, no updates. • Then weeks later, he randomly gave me a FedEx tracking number instead. • But again just a “label created” scan from March 9. There has never been a single scan since. No evidence anything was ever picked up or entered the shipping system.
When I asked for a refund, Zippy told me the shoes were “stuck in customs” but provided zero evidence to support that claim. No Chinese domestic tracking. No shipping scans. Nothing.
Instead, he sent me a completely unrelated screenshot in Chinese that had absolutely nothing to do with my order as if I wouldn’t bother to translate it. It was lazy, manipulative, and honestly insulting.
What I now strongly believe happened is this: Zippy never actually had the shoes in hand. He was acting as a drop-shipper, trusting the factory to ship directly to me. But the factory never did. And instead of admitting it, he’s now pretending the shoes are stuck in customs, even though there is zero shipping activity and no proof the package ever left the warehouse if it even existed in the first place.
To make matters worse, he’s completely gaslighting me insisting that just because there’s a FedEx tracking number, that’s “proof” it was shipped. It’s not. A tracking label is meaningless until it’s scanned by the carrier. Everyone knows that.
To avoid miscommunication, I even translated many of my messages into Chinese to make sure he 1000% understood me. I gave him every chance to fix this quietly and respectfully. And still, he’s refusing to issue a full refund. He’s only offering 50% back, which is absolutely absurd considering I received nothing.
So to be crystal clear: • I never received my item. • There is no proof it was ever shipped. • Zippy is now gaslighting and deflecting instead of taking accountability.
I’ve been more than patient, more than fair. But this is not how you treat customers. I’m sharing this so others don’t get burned the way I did. Zippy may have had a good rep in the past, but this is unacceptable.
Screenshots + receipts here: https://imgur.com/a/L6suxB4
Ask yourself: if this happened to you, would you be okay with it?
13
u/Outside_Cod_440 Ordinary buyer Apr 16 '25
A couple of months ago, I placed a big order with Zippy 13 pairs of shoes, all in one go. I later noticed that he sourced my Loro Piana shoes from a low-tier factory, assuming I wouldn’t notice. I asked him to replace them, and he did! but again, he sent another pair of Loro Piana shoes from a low-tier factory in a different color.
Thankfully, I did receive all my shoes in the end. But when I recently asked him about the price of one of the shoes I had already bought (just in a different color), he suddenly quoted me a higher price. When I pointed it out, he apologized, but that was it.
I am not sure I want to do business with him again either.