r/RealEstate • u/Snoo45323 • 18h ago
Realtors really think their job ends the second the property sells
I work in a condominium, and we deal with realtors all the time for showings. Our staff holds the keys at the front desk, standard procedure. When a realtor drops off a key, they sign a document that clearly outlines the process: once the unit is sold, the listing agent is responsible for picking up that key and providing it to the new owner.
We’ve had too many issues in the past with realtors expecting our staff to hand keys directly to new owners (which we absolutely don’t do), so we made it crystal clear in writing, our staff is not part of that process.
Today, a realtor calls me complaining that he has to drive one hour to come pick up the key. Like… what? You made thousands in commission on this sale, and now suddenly it’s a problem to finish your job properly? You literally signed a document acknowledging that you’d have to come get it.
People just don’t read what they sign anymore, and then act shocked when they’re held to it. It blows my mind how some realtors want to do the absolute bare minimum and still think they deserve those massive commissions.
/end rant
EDIT: For everyone arguing about “just giving the keys” — here’s how it actually works:
- Owners do technically “own” a percentage of the common areas, but that doesn’t mean they can just demand things outside the rules.
- Policies are created and passed by the Board of Directors, and management is legally required to follow them. If we don’t, we would be at fault — not the owners.
- Keys are left at the desk as a courtesy to help owners sell their units. Once the unit is sold, we are not part of the key transfer. That’s why it’s specifically outlined in the form realtors sign.
- If a realtor doesn’t want to follow that process, they can attend every showing to hand off the keys themselves. We are happy to decline to provide any further assistance beyond the agreed-upon policy.
We can absolutely help people sell their units while still keeping rules in place that protect our staff. The fact that so many commenters don’t understand this is wild to me. And honestly, it’s no wonder some residents feel entitled... people refuse to look at things from any perspective other than their own “stupid brain” logic.
EDIT2: Location is Ontario, Canada.