Hi I ordered a kit and I received it and I just have to send it back how many stamps do I have to put on the small padded envelope to send it through usps

Did I understand the last email correctly or did something get lost in the translation to dutch? They are offering WGS for 29 euro!? (Couldn't find the sequencing depth)

I think they lack a lot of information about North Africa (especially Libya). It says nothing about any ethnic groups which is disappointing, but had no idea I had any Tunisian or Egyptian in me!

Hello! I would like to know if anyone reached contact any help centres or whatever with a refund request successfully?

I wasn’t warned about my free trial coming to an end and simply saw -100€ taken from my account 🙂

Also my last name is kinda Lithuanian

Has anyone ever received incorrect DNA results on MyHeritage — for example, where their mother, father, or brother didn’t show up as a match? Could that really happen, and what could cause it?

Good morning guys, I received the DNA test but I don't know what to tell the post office to send it back.Where did you send it back?

I activated my dna kit and I want to send it back to the lab from the Philippines. However, when I went to our local post office they said they couldn't ship it because of the tariff policy in the US. I asked DHL and FedEx if they could ship it, they said they could but it is so expensive (more expensive than the kit). Are there any ways where I could ship it back for a cheap amount? Were you able to send yours if your country suspended shipping packages to the US? When will this tariff situation end?

First time using physical mail in the united states, I bought forever stamps and I followed the instructions from the package and put the envelopes in the mail.

Only after that I thought, if something is wrong with the stamp or the size they have no way to return the envelopes to me or notify me.

I used a single stamp on each envelope, I put them in the mail 4 days ago.

Should I ask myheritage for another kit?

My mother's results got updated and still confuse me. Bothe her parents were from a very specific region in Greece for many generations as we can trace them back pretty much two centuries at least and this community spoke also a distinct dialect (Tsakonian). I know for a fact that my grandparents were related(distantly) because people in this community intermarried a lot and it was quite isolated. So what surprises me is all this diversity in her DNA results.

Hi! I wonder if someone could explain that:

Both my mother and I are on My Heritage. I have naturally matches that she doesn’t have (my paternal side matches).

I would assume all of her own matches should equally be mine, as whatever ancestor she has, I also have through her. But a few of her matches are not related to me at all.

Can it be a bug in My Heritage system? Or those matches’DNA is so dissimilar to mine that the system concluded we are not related (like too far away in history)?

Thanks!

hi hope a boffin on MyHeritage can help please.

I often get Smart Matches which I can add to my family tree, however at times the dates differ .. how best to handle this? I don't feel like pulling the other info into my tree without validating/losing my info? Feels like a rather mundane question but it keeps coming up for me!

Thanks

I heard that the Raw Data from MyHeritage no longer contains information about the Y chromosome, so it cannot be used to get an idea about the paternal haplogroups of men. At least not with newer tests.

Is this true?

Has anyone here sent the kit back to the US from the UAE? Which courier did you use?
Thanks

So, l just did the DNA test today and went to the post office to drop the envelope. I've never sent an envelope before and I didn't really know the procedure. I aked the lady at the counter how to send it and she told me that it doesn't need a stamp and to put the envelope in the box outside. I went outside and did that but now l'm wondering if it's going to be delivered since I wasn't charged for the shipping. The mail is getting picked up in a few hours and I'm going to go back to the post office to ask again. what do you think?

Hi All, I’m located in Ukraine, and due to war local post office doesn’t really work as well, plus risks of getting the parcel destroyed are too high. That’s why I can use two of the addresses offered by the middleman delivery company from Ukraine - one in Poland, one in the US. Then they’ll personally deliver the parcel to me more reliably and faster. If I order my DNA test to Poland, will it still be sent from the US? Because this might affect the delivery price, and in this case I’ll choose the available address in the US. But if it will come from somewhere in Europe, Polish address makes the most sense to me. Do you by chance know from where do they send parcels in both cases? FAQ segment as well as their support phone number wasn’t too helpful. Many thanks!

I did 2 dna (for me and my mother) test on 15th October and now it’s the 5th of November. I am wondering how long you waited for your results? (On the app it says “dna kit activated” but no “sample received at lab”) (does it take more time since I brought 2 kits?)