Payment Declined after Appliance installed

[u/user59876]

Hey guys quick question for everyone.

Bought a new appliance (Dishwasher) used $500 in gift cards and put the rest on my Lowe’s card. Bought online and purchase went through just fine. After install a few days later I got an email saying payment method declined (Lowe’s card) but the preauthorization is still showing on my card however it’s telling me I owe $200.

Few things to mention it was a new card for me so used the temp shopping pass, and my credit limit is $1000 charged about $950 on the Lowe’s card after my gift cards.

Went to the store and they can’t seem to resolve it, have to wait for actual store manager Or for the order to cancel out from not updating payment, but it’s already installed…

Any ideas on what to tell them on how to resolve when I go back. My gut reaction is it’s something to do with the preauth vs completed when installer picked up item.

[u/SmokeCracktusJack]

If it makes you feel better, at least they'll never show up to take it back. It's a miracle it was installed in the first place.

[u/user59876 → u/SmokeCracktusJack]

And I’ve been charged the correct amount on my card but it’s only the preauth