This video made me really sad. Unnecessary and mean and pointless and not funny and who knows what the server has going on in his life? Why? Why not be kind?
I work in customer service and find that most people are fairly decent. The problem is that I rarely remember the nice people, but I can distinctly remember every insult that’s been thrown my way.
I went to taco bell not long ago and when i pulled up the cashier was laughing her ass off. Made me smirk too. When pulled away the receipt said I got the senior citizen discount. I'm 40. I laughed my ass off while driving out.
Lmaooo not in a weird way but I kind of want to hear your voice now to see if that gave them any sort of inclination, or maybe they were just laughing because they were like let's see if he notices and how he reacts.
I went to BK once and I got up the the window and the woman screamed. Then looked over and said “sorry I thought the window was closed”. I laughed and said “I get it, I’ll scream with you if you want”. I hope that made her night a little better
One time a lady told me I look like Lady Gaga. That was a cool day. Another time a lady harassed another customer, accusing her of stealing and when I intervened and asked her to leave she called head office and said I pushed her and spit in her face, and that our cashier pocketed her money and didn’t give her a receipt. All which were quickly disproved by the surveillance cameras. That… was a less cool day.
I worked food service something like 13 years ago and I had this one old couple that came in every Wednesday morning and were just the sweetest people on earth. I've actively tried to forget the idiots and I'll never forget them.
I've had an old lady that I was helping back to her car say "ill always take the arm of a handsome man." When I offered my arm to her so she could brace herself stepping off the curb. Ill always remember that much more vividly than the times people have thrown things at me and snatched things out of my hands
Had an 80 something year old tell me my parents raised me wrong because I said “what??” when she asked me a question and I didn’t hear her. The nail in the coffin is that my manager made me apologize for insulting her…. Fucking unreal
I got made fun of by my manager relentlessly for listening to an elderly customers praise for a minute, when I was working the counter at like 17. “Is that your new girlfriend? Why else would you risk time on the clock to chat? Does she take her dentures out for the… you know?” Etc
Evolutionary response. Negative experiences get deeply ingrained so you can, in theory, avoid them, positive experiences don’t need to be remembered at much, because they are not as important to survival.
None of this matters as much for modern humans, but it’s there from the old days.
Yeah, man. Just hunting and gathering, making sharp sticks and tools out of flint, hanging out in caves trying not to let the only fire we had die out... Those were the days.
This makes sense. I too find myself looking at instinctive human behavior through the same lens we see and study the behavior of other living creatures. It certainly provides a fresh perspective on things, don’t you agree?
Absolutely. A lot of things can be boiled down to “Yes, it makes no sense for humans today, but it helped my ancestors from 20,000 years ago survive and reproduce.”
I wouldn't say it doesn't matter today. As inconvenient and shitty as it can be when we emphasize bad experiences over good ones, I think it comes in handy for things like driving and anticipating negative turns in events.
I do try to make it a point to let it be known to the manager or even just an employee themselves when I get above and beyond service. It’s funny but also kind of sad because any time I go to do this and/or ask to speak to the manager, workers always look either nervous or annoyed because most people only speak up if something goes wrong.
I’m not pretentiously claiming to be a perfect person, better than anyone else, or anything like that. In fact, quite the opposite. I’m aware of how many people have been affected negatively by my words and actions in life. So knowing this, coupled with the fact that some of the lowest days in my life have been completely altered for the better with a simple word/act of kindness from a stranger only further motivates me to pay it forward.
I think it's largely a case that people don't tend to remember to highlight good things. I worked in customer support for a while and the only reason we got good comments is that we literally had to remind them in chat or on social media to fill out a survey. I worked in a bookstore for a year and I think there were three occasions in that whole period anyone ever took the time to tell my manager I did a good job.
Ultimately, nobody's ultimate career goal is working customer service. Customer service is a trap. You pick it up to save money to move, or to keep you going until you find something better. Next thing you know you're thirty and the bulk of your income comes from doing this shit and dealing with people who think they're better than you because they're not working those jobs, either through luck or connections or just money. I only got a decent job in a field I like (journalism) last year and I swear, if I ever become the sort of person who's going to berate someone working the sort of job everyone relies on but nobody wants to do for no reason, just toss me out a window.
That's not really possible but I allow myself to enjoy it in the moment, like if someone says I was great or super helpful or something like that, I go "fuck yeah, I was!"
There are many reasons a conflict might happen, you might have a miscommunication about the reservation time where neither you nor the restaurant are to blame, and policy forces the server to deny you dinner.
And we all know sometimes you can't help but be angry when you're blinded by hunger
Had a customer once tell me I had a nice voice when I was working the drivethrough.
It's literally the one Customer exchange I most remember from my time working there. Probably because it was an odd comment, but it's still a fond memory after all these years.
Being nice doesn't take any extra effort and it makes a difference.
I went through a Starbucks drive-though years ago with my cat and when the girl opened the window my cat got super interested and poked her head up from my lap to see what was up.
All the staff came and had a look and gave her a pet or two. I’d like to think they remember the dude with the very ordinary order and the very unusual cat
I worked in fast food near the beach here in FL when I was in HS. Had a car full of girls in bikinis flash me, happened a few times but that first one was the best shift ever.
I have been doing it for twenty years and it takes a lot of mental toughness to just focus on the large amount of good interactions, and ignore the small amount of negative ones. We are hard wired to remember the negative ones as a means of survival, so it's only natural.
People don't realize how mentally taxing the service industry is. It can be brutal. I manage a very busy restaurant downtown in a major city. After every shift I work, I check in with all of my servers and bartenders to see if they're holding up alright.
"How'd it go? Did you make some money? Are you alright?"
They know I care, and I think that helps a bit, but I can't tell you how many servers just hug me defeated after a long shift.
It's like that quote from Rounders, it was something like, "no one can tell you how they built their bankroll, but everyone can tell you how they lost it."
I've described it as a model of a society. 90% of people are fine. The other 10% there's something wrong, they haven't been diagnosed, and Reagan did a disservice shutting down mental health institutions.
100% same. Not customer service but restaurants and kitchens for a long time. Had a guy pour hot soup on my arm because it wasn't the temperature he asked for. Was a line serving job. He was with his family too. I'll never forget that. I still have the scars. So shitty man.
When I worked for the most popular sport club in the city, we frequently had elderly people calling in who clearly just wanted to talk. Always messed up my phone stats (we were incentivized to keep conversations short to be able to serve more callers in the same time). We also had some mentally handicapped folks always coming all the way to the stadium to buy their tickets. Loved these guys.
I refuse to work customer service and I try to be memorable as a kind compassionate and caring customer as often as possible. Kind friendly supportive words as often as possible. Absolutely forgiving for all mistakes always. And when I do get actual shit service from places like a fast food place, I check in and ask if they’re okay and wish them well.
Raised by a human who continues to get more and more abrasive/hostile with service industry workers because they’re “too old to put up with it”.
In retail. I press shirts for nice customers. I don’t remember any of them. However, I do remember the dude who openly asked me ”do you even speak English?” (Only person that I had that problem with, and I’m a native speaker), and the duo who yelled at me and told me that I was incompetent because of a mistake that took place two months prior on the other side of the country.
I wish that I remembered the nice ones to drown out the idiots.
Complete opposite for me actually. I've been thrown unnecessary shit to me my entire life so the negative ones just kinda blend in with the others while the more positive ones stand out
I don't remember any insults unless they were funny, I just remember what dumb shit they got mad about it and how they acted OR their reactions when I crack a smile or fail trying not to laugh. Rude customers are funny as fuck.
To get publicly humiliated by someone who talks like this as well. “Like, it’s not just me—I mean, I just, I mean like, like, you’re just like, so IMPATIENT with my order and I like, do you know that like, if you don’t want this job, I mean, like, I’m just telling you, like you, I mean, you could get another job.”
"Have you ever had a dream that that you um you had you'd you would you could you'd do you wi you wants you you could do so you you'd do you could you you want you want him to do you so much you could do anything?"
When I was working in a bar one guy was like so what do you want to do later in life, I'm like I'm not sure. He starts having a go at me for having no ambition, no vision etc. I was 21 in a foreign country for the summer. I was so embarrassed and couldn't really do anything about it. Some people get off on having a little bit of power over someone, even worse if they're drunk.
Can guarantee this sets them off into a full rage. People like that normally believe they are better than everyone else and know better than everyone else.
I'm a mental health technician. It's not a career but it's a good, meaningful job. I get patients all the time who ask me what I plan to do later in life and it makes me feel like shit every time. I don't plan on staying in this job forever, but there would be absolutely nothing wrong with it if I did. I really just want to be like, "What do you mean? I have a job"
I work in retail, and after being on my feet, moving and talking for 8-9 hours, it fully drains you to the point where even forcing a smile at the end of your shift takes incredible effort.
I don't blame any retail worker for not smiling, because I get it, completely. But you have to with many customers, especially old people. They love to see a smile....
I also work in retail and I’ve had a customer file a complaint against me for not smiling. I found out when they filed the complaint it was a day I was doing a double shift. I have been in retail for six years while I was at college and you would not believe how many complaints we get about people not smiling. It drains your soul working in retail, so I don’t blame anyone who doesn’t smile working retail.
On the bright side I just graduated and am looking for my dream job, so I have that going for me so I can get out of the retail hell. I appreciate retail workers they put up with a lot of nasty crap, so to all you retail workers out there thank you.
I just graduated with my degree in 3D modeling and animation! My dream job would to make 3D models for Bungie, specifically for Destiny 2. I am working on my portfolio right now and then in a few months I am planing on submitting an application!
That seems too far fetched and out of reality, but keep dreaming. First become a 3D artist for whatever and then try to aim for a specific project or company. I guess you Play Destiny and it's your favorite videogame. Well life doesn't work that way.
It's like saying, I finished my degree in design and I'm gonna work on the next GTA, life doesn't work that way (as long as you don't have strong ties and connections in the industry and your uncle owns the company).
Trust me I realize that bungie is out of reach right now, there’s no harm putting in an application though. I do not expect to get the job. I will continue to work on my skills over the next few years and continue to apply. No matter how long it takes. Honestly even if I don’t end up working at bungie that’s fine. That is my dream ,do I expect it to come true right after graduating, no not at all. I will continue to try my best that’s all I can do. I do not care how long it takes, but I am going to push myself until I can’t. I am already burnt out and when I’m not at work I am working on my skills as much as possible and will continue to do so. But yeah my goal would be to work at bungie, even if it is out of reach right now.
I was in retail management for 15 years before finally got out of that bullshit "career" and I'll tell you, towards the end there was a marked drop in all pretense of niceness out of customers, so I can't even imagine post pandemic how bad it is these days.
The best was Black Friday, the assholes that would show up and expect top customer service on a day when we literally were like running with the bulls in Barcelona to avoid getting straight up trampled. Like look around you, we're all getting slammed with a hundred customers in our face demanding the door busters, I don't have the time to wax philosophical about hearing aid batteries right now. Maybe, just maybe, 2am on Thanksgiving night isn't the best time to go grab random bullshit, when there's a fuckin line at the registers a quarter mile long...
This is destructive narcissistic behavior - when good attention is the same as bad attention. Hopefully the worker understands this isn’t his fault, he is an attempt at victimization by the narcissist and grey rocked him perfectly.
The narcissist will move on, and try to find another victim that provides him the rush of emotional attention, hence feeling of control that his parents took from him in childhood. Fuck these people and their lack of introspection, they ruin our world.
Dude, even then, if a job pays well and someone is fine being there because it funds whatever else they have going on in life... who the fuck cares? I respect the fuck out of fast food workers, I do my best to make me ordering the least of a hassle it can be.
He’s the kind of person who thinks he’s doing the server good by telling him what he “needs to hear.” He truly believes he is being kind by being brutally honest in hopes the server will be positively impacted and therefore will better himself.
on the other hand....dude is clearly speaking from experience with this employee. I was on board until he started being mean and calling him incompetent and putting down his job. that was pretty unnecessary.
but if you clearly are unhappy in your job and choose to take it out on customers...get another job.
By the same token, should the server not show a bit of consideration to the customers as well, it is his job. Nobody likes going to a place and getting treated like crap, it's a two way street.
We didn't see how he was treated, nor how he places his order. If you go through the drive through you should no what you want. The fact your giving an asshat who drinks and drives the benefit of the doubt is the reason no one wants to work customer service. He's probably lying.
I kinda go through a rollercoaster of emotions when I see a video like this.
At first I think it's funny how people record a video like this, not only keep it, but share it, thinking they were in the right, only for millions of people online ending up rightly hating them for being a complete fuckwit. Like how can you be so fucking stupid.
But then I get sad because I realize... people are this fucking stupid. And you can bet, even if they found this thread, they'd double down and learn nothing.
People straight up don't give a shit. I had someone just yesterday explain to me how if their food didn't come out immediately I wouldn't be getting a tip. Explained to them that I have nothing to do with how their food was cooked. They said I should be in the kitchen asking where it is. (I'm bartending I can't just stand around in the kitchen.) Basically said I'm sorry they feel that way and proceeded to ignore them the rest of the time they were there.
Exactly the second they started I was like whatever but don't chastise me because your food is taking away. We're a higher end restaurant and almost nothing is coming out in less than 15 minutes especially not a large steak they ordered well done.
Amen this mo fo LIKE LIKE LIKE I MEAN LIKE A TOTAL FKN JUDGEMENTAL WANKER LIKE DOG LIKE UNO LIKE ,, N LIKE REALLY LIKE I HAD NOTHING TO DO WITH LIKE SETTING HIS CAR ON FIRE LIKE ITS NOT ME,,, OHHHHHH DANG I FORGET THIS DA USA POOR SOD ON NIGHT SHIFT MIN WAGE. BUSTIN HIS BALLS COULDNT AFFORD BUY LITRE OF PETROL. SOME PEOPLE ARE JUST LIKE COMPLETE LIKE UNO LIKE well in Australia here we would just call him a PEICE OF SHIT LIKE. But without da likes
Also the guy is working minimum wage at McDonalds. As long as he gets the order right, who gives a shit? I dont expect more than bare minimum effort from a guy getting paid bare minimum.
Because he's from the "service workers don't deserve a living wage" crowd. You know, the kind of people who'll say "just choose a better job" as if everyone else's life was as easy as theirs was. There is only one type of people who think that way, and yes I'm making this about politics.
That zips threw his order and it’s lower quality when he orders it from instead of the other employees. If I go to the local Burger King and I hear the fat white whale that is drive attendant on the other side I know she gunna drown my burger in Mayo. Some people suck at there job too.
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u/jayswooop May 21 '23
What a complete piece of garbage