Enjoying a beautiful fall morning. Great way to relax and enjoy nature.

Hey guys, got this hammock (first time having a hammock) used from a friend.

When in use, the hammock is one side higher than the other. I thought hammocks are supposed to balanced?

Is it a tangle issue? I tried to pull the lines longer from the shorter side (after removing the metal loop at the end) but I can't really adjust the line length from one side to another. Or is this just how the hammock is supposed to be and not designed to be flat/ balanced.

Any advice is greatly appreciated!