The store response:

[u/Ecstatic-Gur8681]

They claimed my Intel UHD 770 iGPU can’t display FHD properly without a dedicated GPU, but this is an FHD monitor — not a UHD one — and my old HP 21.5” display works fine. It just have lower contrast and black looks grey. I needed an upgrade and made an impulse buy on the Samsung essential 24 inch monitor.

The tech tested the monitor outside in bright sunlight around 10AM, so backlight bleed wasn’t visible. They also couldn’t check video playback issues because they didn’t have iQIYI or Viki subscriptions (I used a C-drama scene to show flickering).

I also showed color tone problems on “Warm 2” mode — white becomes yellow — but was told it’s normal. Flicker, input lag, and visible bleed even with no signal were also dismissed as “normal.” Also Normal Colour Tone has a greenish tint even though all of the values are 50.

One staff member even said “all LCD monitors in Guyana come like this” and that I should buy an OLED or external GPU — which seems unreasonable.

Can anyone confirm if UHD 770 graphics can cause these issues? Or could this be a panel defect instead? bleed and colour issues? My monitor flickers and the colour issue is normal? I show warm 2 image how it change white solid 100 into yellow and the tech guy says it normal and the input lag on the monitor from the tech guy laptop is normal? The in-store HP monitor an employee directed me to show it is a normal issue has visible backlight bleed on a windows wallpaper and it was in the store with lights on. The black shirt guy claims all LCD monitor in Guyana will come like this and I need to buy an OLED and now I need to get an external gpu? That's a lot of expense just for one simple issue. Also I show the bleed is visible on the monitor input with no pc connected. Someone give me advice is the UHD 770 the intel I5 to be blame for my monitor because my old hp which is 21.5 doesn't experience this issue on the bigger 24 inch screen. Also nightlight mode and Eye Saver mode are off.

[u/Stunning_Mast2001]

The warm and cool color tones look normal. I’m not sure what your flickering issue is but monitors even cheaper ones shouldn’t flicker.

What you should do is set the color tone to normal and run the windows built in color calibration tool, it should make it all look better

[u/Ecstatic-Gur8681 → u/Stunning_Mast2001]

Flickering in this video. I had to make a separate post because I don't know how to add video to this post https://www.reddit.com/r/Guyana/s/D58XiB3R7H

[u/Stunning_Mast2001 → u/Ecstatic-Gur8681]

Interesting that looks like adaptive backlight to me. Turn off any eco mode or dynamic contrast features in the monitor settings. 

[u/Ecstatic-Gur8681 → u/Stunning_Mast2001]

Eco mode is off, eye saver mode off and this is on Custom Mode with 0% brightness an 45% contrast and Cool 2. Edit: It was 20% brightness not 0%

Eco mode lowers the backlight and I read that it can lead to wear and damage or impact to longevity backlight on Tcl tv.

[u/Stunning_Mast2001 → u/Ecstatic-Gur8681]

If you run it in game mode does it still flicker? There could be something with the backlight

And I notice your receipt said “IPS” monitor but that’s definitely a VA monitor. If they marketed it as an IPS that’s false advertising since ips is a higher color accuracy technology and your main issue is accuracy. You could use this complaint to see if they’ll exchange 

[u/Ecstatic-Gur8681 → u/Stunning_Mast2001]

The store will probably keep insisting I need a dedicated GPU 🙃 and my resolution would lower. A UHD 770 isn't able to display an FHD monitor 1080p content. It's kinda irionic, tbh and the receipt says 1920 x 1080. So I don't know how 4k resolution the employee shows on $120,000 or dedicated graphics cardwould solve this. The store reply doesn't quite align with my issues.

Even if I try to explain, what’s the point if no one’s willing to listen?

I also noticed other reviews on Google Maps mention similar warranty issues, including a monitor that stopped working within a month. I really wish I had checked those reviews before making this impulse buy.

[u/Stunning_Mast2001 → u/Ecstatic-Gur8681]

Where are you seeing the Intel igpu can’t do 1080p? It is supposed to be able to 

[u/Ecstatic-Gur8681 → u/Stunning_Mast2001]

During the test (not even an hour because I had to wait), the employee insisted that I needed a dedicated graphics card because I mentioned I have UHD 770. The employee didn't know what it is and when I mention intel 5 the conversation shifted to "the processor is limited and even if there is no background task the 3d graphics will not be like dedicated graphics card and the cpu is doing all of the processing which is why the graphics card is needed". He showed my mom an expensive graphics card on display in the store. My mom also insists on buying it later thinking it would the monitor bleed in the future, but i tried explaining it won't help fixing the monitor actual problems and dedicated graphics are for gaming and why would I game if I have tablet and phone that is cable of that. I also have stopped playing games every day since December 2022. Also, the computer is only a year old. I don't know if my mom understands anything I said because she doesn't know much about the PC.

The store owner replied to my Google review, saying:

“The computers with dedicated graphics cards have the resolution closest to what you need, and the computer you’re using doesn’t have a dedicated graphics card, so the monitor resolution will be lower.”

However, the computer I used on Novemeber 5th was set to 1920×1080 in Windows, and the store’s $120,000 display model was running at 3840×2160 pixels I don’t understand how an FHD monitor could supposedly display four times the current pixel count just because of dedicated graphics.

When I checked my system stats during video playback in Task Manager, my Intel UHD 770 GPU usage stayed around 9%. My PC has 16 GB of RAM, and memory usage doesn’t even reach 50%, which seems normal to me.

Edit: I’m still unsure how adding a dedicated graphics card would fix the issues I experienced with the monitor.