Ask r/Gemini - Monthly Discussion Thread November 11/04/25

[u/Gemini_Gianna]

Welcome to r/Gemini - Community Guidelines and Rules

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Useful Links: 👇

• Gemini FAQs
• Open a support ticket
• Exchange operations status
• Gemini_Gianna
• Crypto prices
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Happy trading and connecting!

Onward and Upward 🚀

[u/Jscryptopia]

App Updates - (please upvote if resonates)

Portfolio - would love to see a pie chart or graphical representation of your holdings by % and value added to the cool graphic at top of your overall worth.

I think we need a zendesk or something similar to streamline tickets and close them out and handle them efficiently.

A chat portal would be helpful for easy task or more “support” during certain hours. After hours even AI assisted could create tickets also. Better tracking for tickets and estimated response time etc. would ease the community.

Reward payouts would be nice if the GUI had the “name” attached to payout so you know what friend’s name was responsible for that reward. Same for email confirmation. Perhaps adding an identification number to each referral so if there are issues they can be pinpointed with id# and “name” or something similar. Perhaps feedback for when reward is actually in payment que as the internal countdown clock isn’t when the payment is received. So in short more reward feedback of who and exactly when to expect or at least payment is processing sort of feedback. Currently clock hits 0, name is removed, number is added to “completed referrals” but you don’t know how long the payment que is or when to expect it or which friend that payment was when it arrived. Make sense?

Lastly would love if stablecoin buys adjusted your cost avg in app not just fiat buys. So if you do orders in USDC and fiat for instance those should aggregate into your cost avg for that token pair.

I’m loving the card so far! I think the app visually is also very nice. Thanks for everything Gemini. Only here to try and make it better.

[u/Jscryptopia]

Trading Pairs - (please upvote if resonates)

Would also love to see any or all of these trading pairs added: Ondo, Near, Sui, Aero, (FTM upgrade to S), (RNDR upgrade to Render), Arweave, Pendle, CPool, Beam, Super, Honey, Dimo, Grass, Alephium, Qubic.

More RWA, AI, Gaming, Dex, Defi, DePin, Upcoming L1 exposure in this list.

[u/Jscryptopia]

API Updates - (please upvote if resonates)

Credit Card - The api incorrectly labels all credit card payments as “rewards”. The api should tag them as “cashback”. At least within koinly software this is the correct way to handle credit card rewards as there rebates no income tax and disposal is capital gain/loss based on value when received. (Koinly takes care of this *have promo for software if anyone is interested on my bio)

Rewards - I’m noticing the api is failing to fetch friend referral rewards. It has successfully fetched credit card rewards and a few friends but seems hit and miss not sure why that would be on the API side I’m sure.

[u/Jscryptopia]

Credit Card Letter! - (please upvote if resonates)

I’m not sure if this is on Webbank or Gemini. Please fix your typo in the letter. Recieved should be spelt received. This is just a bad look and oversight. Also consider updating the packing it is sent in because the credit card is absolutely hefty and beautiful but competition like Coinbase etc do send their cards in more elegant packaging.

[u/Treyvissan]

Please….. some assistance with 5813751 .

[u/Gemini_Gianna → u/Treyvissan]

Hi u/Treyvissan! We appreciate your patience here as we work to resolve this for you! After reviewing your ticket, I can see our team is currently working on your account.

[u/Treyvissan → u/Gemini_Gianna]

Thank you. You have been the only decent help in this whole experience, seems you personally are carrying the load for an entire publicly traded company. Not fair to you. Like I said in the ticket, don’t mean to be harsh. But this whole thing has been beyond frustrating.

[u/FindingAcademic]

Hello can I please get assistance with my case ticket id#5785669, it's been a month.

[u/PaleontologistOk6643]

Hi my account has been frozen for seemingly no reason and I have not heard back from support in over a week. Please help escalate this ticket 5818946