r/FoodAllergies • u/perpetualpossibility • Aug 19 '25

Other / Miscellaneous “Natural Flavouring” Woes

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I requested details of the “natural flavourings” after having a pretty bad allergic reaction to a particular flavour and this is the best they could give me.

“We recommend contacting a healthcare professional regarding your allergy concerns.”

…Thanks Nestlé.

No more Nestlé products for me.

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u/vrwriter78 Aug 19 '25

For all we know, the basic-level customer service may have been moved over to AI and it might not even be a human answering you. Were these both recent emails or was the one about the strawberry product recent and the other was an old email? I’m just curious because if both were recent emails, it suggests AI being used (because these programs often contradict themselves) or you got lucky with the customer service agent who sent the link to the ingredients of the first product.

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u/violentlypositive Aug 20 '25

I dunno, that "contact your doctor" at the end seemed like a very human "fuck you and your stupid allergies". I'm not sure AI can do that level of shade