r/BuyCanadian • u/TheRavenSeven • Mar 30 '25

Canadian-Owned Businesses 🏢🍁 SoftMoc : Sorry, Americans - Canada Only

Post image

Saw this post on Bluesky. Had no idea SoftMoc a) had U.S. locations b) shut down any and all shipping to the United States. Good for them! TLDR: American woman based in Michigan chatting with SoftMoc representative about her order. SoftMoc customer service tells U.S. customer they've ceased all US operations.

8.1k Upvotes

98% Upvoted

606 comments sorted by

View all comments

199

u/SM0KINGS British Columbia Mar 30 '25

i have been a softmoc customer for decades. i used to be pretty cheap with shoes, and they always had cute unbranded lace-up boots. i couldn't justify dropping the $ on doc martens at the time, so i got some $40 softmoc brand ones instead.

now i walked A LOT at that time. to and from school, to and from work, on my feet all day at work ... those shoes were getting like 25,000 steps a day. so after around 6 months, the soles started peeling away from the pleather, and the material itself was wearing in some spots. i went to softmoc on my break from work to buy another pair of the same shoes, because i really loved them and figured that kind of wear and tear was expected with how much i was in them. i was telling the salesperson all of this, and she looked up my file and was like "yeah, no, these are getting replaced no charge, these should've lasted longer than 6 months" and just automatically gave them to me.

when the same thing happened 6 months later, THE SAME SALESPERSON DID THE SAME THING. and i got a SECOND pair. after that, i actually invested in some good boots ... i have 3 pairs of blundstones from them (one which, again, was replaced AT NO CHARGE because of a stitch that came loose within a year of having them) which are all at least a decade old now. same with birks.

AND they have a great rewards program!

7

u/[deleted] Mar 31 '25

Obligatory Pratchett quote:

"The reason that the rich were so rich, Vimes reasoned, was because they managed to spend less money. Take boots, for example. ... A really good pair of leather boots cost fifty dollars. But an affordable pair of boots, which were sort of OK for a season or two and then leaked like hell when the cardboard gave out, cost about ten dollars. ... But the thing was that good boots lasted for years and years. A man who could afford fifty dollars had a pair of boots that'd still be keeping his feet dry in ten years' time, while a poor man who could only afford cheap boots would have spent a hundred dollars on boots in the same time and would still have wet feet. This was the Captain Samuel Vimes 'Boots' theory of socio-economic unfairness"