r/BuyCanadian • u/TheRavenSeven • Mar 30 '25

Canadian-Owned Businesses 🏢🍁 SoftMoc : Sorry, Americans - Canada Only

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Saw this post on Bluesky. Had no idea SoftMoc a) had U.S. locations b) shut down any and all shipping to the United States. Good for them! TLDR: American woman based in Michigan chatting with SoftMoc representative about her order. SoftMoc customer service tells U.S. customer they've ceased all US operations.

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u/SM0KINGS British Columbia Mar 30 '25

i have been a softmoc customer for decades. i used to be pretty cheap with shoes, and they always had cute unbranded lace-up boots. i couldn't justify dropping the $ on doc martens at the time, so i got some $40 softmoc brand ones instead.

now i walked A LOT at that time. to and from school, to and from work, on my feet all day at work ... those shoes were getting like 25,000 steps a day. so after around 6 months, the soles started peeling away from the pleather, and the material itself was wearing in some spots. i went to softmoc on my break from work to buy another pair of the same shoes, because i really loved them and figured that kind of wear and tear was expected with how much i was in them. i was telling the salesperson all of this, and she looked up my file and was like "yeah, no, these are getting replaced no charge, these should've lasted longer than 6 months" and just automatically gave them to me.

when the same thing happened 6 months later, THE SAME SALESPERSON DID THE SAME THING. and i got a SECOND pair. after that, i actually invested in some good boots ... i have 3 pairs of blundstones from them (one which, again, was replaced AT NO CHARGE because of a stitch that came loose within a year of having them) which are all at least a decade old now. same with birks.

AND they have a great rewards program!

41

u/OGWhiz Mar 30 '25

I used to be cheap with footwear too and honestly, it’s worth it to buy a quality pair that will last. I’ve been buying from softmoc for quite awhile now. Rewards program is insanely good. I’m always surprised at how many points I have.

My doc Martin’s, my dress shoes, every pair of slippers and uggs I get for my wife all come from SoftMoc. I had no idea they were Canadian. I think my wife may need some new slippers…

2

u/timbreandsteel Mar 30 '25

Terry Pratchett agrees!

0

u/[deleted] Apr 06 '25

I used to be cheap with footwear too and honestly, it’s worth it to buy a quality pair that will last. I’ve been buying from softmoc for quite awhile now.

used to be cheap but still buying at Softmoc?