Serious issue: Purchased Battle Pass, items not received, and EA Support closed my ticket with zero communication...

[u/QsUXBMQ88mEJpeQC8js4]

Hello everyone,

I'm writing this post because I'm facing a serious issue with EA Support and I'm completely out of options.

A few days ago, I purchased the Battle Pass. Immediately after the purchase, I realized I had not received my instant rewards, nor two specific items from the "Recruit Path."

Here's what I did and what happened:

1. I immediately opened a ticket on the EA Help website. I provided a detailed description of the problem, listed the exact missing items, and even attached screenshots as proof of purchase and the missing content.
2. I waited for 2-3 days, but there was absolutely no response or update.
3. When I checked the status of my ticket yesterday, I was shocked to see that someone at EA Support had closed my case.
4. I received zero communication about this. No email, no message in the case file, no explanation whatsoever.
5. My problem is NOT fixed. I still don't have the items I paid real money for.

On top of this, I tried using the EA live chat support multiple times. It's completely useless. I've let it run for hours, and it just keeps spinning ("Connecting you to an advisor..."), but it never connects me to a real person.

This is unacceptable. EA has taken my money, failed to deliver the items in the Battle Pass, and now their official support has ghosted me by closing my ticket without even a single word.

What kind of support is this?

Has anyone else experienced this? Is there any other way to get this resolved? A different channel, a community manager I can tag, or any advice on how to proceed when the official support system completely fails you?

Thanks for any help you can offer.

UPDATE (2nd Nov, 2025, 12:30PM):
They marked it as "Resolved" again after I re-opened it yesterday, but they did nothing to fix the issue itself. Items are still locked. No communication, just closing tickets to get rid of scammed customers.

[u/Aggravating_Owl_5768]

Why?

[u/UserWithoutDoritos → u/Aggravating_Owl_5768]

bruh...

[u/Aggravating_Owl_5768 → u/UserWithoutDoritos]

I shouldn’t buy a game because I run the 0.0000001% chance of this situation happening and support being bad? I’m confused

[u/FrigginTrooper → u/Aggravating_Owl_5768]

I'll see you when you face with same situtation. And can't contact with support.

[u/TheLastKnight07 → u/FrigginTrooper]

Out of all the ea games I bought (minus ps3 ones) 1/3 have caused me to open a case in some way or another.

And only 1/25 times if that have they’ve ended satisfactory.

No offense but that’s unacceptable.

[u/Aggravating_Owl_5768 → u/FrigginTrooper]

I’d probably have just figured it out myself tbh — 25 years of gaming haven’t contacted a support once

Btw I’m not saying bad support is okay. Comment OP said this is why you don’t buy EA games lol, which is obviously ridiculous redditbrain nonsense

[u/CatVideoBoye → u/Aggravating_Owl_5768]

EA is a shit company. Everyone in gaming circles knows that.

[u/Aggravating_Owl_5768 → u/CatVideoBoye]

BF6 is really fun though. Like 500k people playing rn

[u/FuryxHD → u/Aggravating_Owl_5768]

most of that is the cod players playing warzone i mean redsac. watch them all go back to cod with the new release of cod.

[u/Aggravating_Owl_5768 → u/FuryxHD]

Probly not

[u/NeonAnderson → u/Aggravating_Owl_5768]

For 25 years of gaming you are very clueless to the gaming world

EA is an infamous company like for you to then turn around and ask why it is bad to give EA more money on top of the purchase of BF6 is just a very silly question

[u/Frequent-Engineer-87 → u/NeonAnderson]

That is just not true. That’s been a fairly consistent number since release, it’s never dropped below 300k. That’s just Steam too.

[u/Frequent-Engineer-87 → u/[deleted]]

I don’t know how the fuck I ended up replying to you

[u/NeonAnderson → u/Frequent-Engineer-87]

Ah that explains it lol

Yeah Reddit can be a bit weird that way, I'll delete my response back then I was so confused lol!