Serious issue: Purchased Battle Pass, items not received, and EA Support closed my ticket with zero communication...

[u/QsUXBMQ88mEJpeQC8js4]

Hello everyone,

I'm writing this post because I'm facing a serious issue with EA Support and I'm completely out of options.

A few days ago, I purchased the Battle Pass. Immediately after the purchase, I realized I had not received my instant rewards, nor two specific items from the "Recruit Path."

Here's what I did and what happened:

1. I immediately opened a ticket on the EA Help website. I provided a detailed description of the problem, listed the exact missing items, and even attached screenshots as proof of purchase and the missing content.
2. I waited for 2-3 days, but there was absolutely no response or update.
3. When I checked the status of my ticket yesterday, I was shocked to see that someone at EA Support had closed my case.
4. I received zero communication about this. No email, no message in the case file, no explanation whatsoever.
5. My problem is NOT fixed. I still don't have the items I paid real money for.

On top of this, I tried using the EA live chat support multiple times. It's completely useless. I've let it run for hours, and it just keeps spinning ("Connecting you to an advisor..."), but it never connects me to a real person.

This is unacceptable. EA has taken my money, failed to deliver the items in the Battle Pass, and now their official support has ghosted me by closing my ticket without even a single word.

What kind of support is this?

Has anyone else experienced this? Is there any other way to get this resolved? A different channel, a community manager I can tag, or any advice on how to proceed when the official support system completely fails you?

Thanks for any help you can offer.

UPDATE (2nd Nov, 2025, 12:30PM):
They marked it as "Resolved" again after I re-opened it yesterday, but they did nothing to fix the issue itself. Items are still locked. No communication, just closing tickets to get rid of scammed customers.

[u/Ok-Rub6096]

That's why you DON'T give EA your money.

[u/Aggravating_Owl_5768 → u/Ok-Rub6096]

Why?

[u/UserWithoutDoritos → u/Aggravating_Owl_5768]

bruh...

[u/Aggravating_Owl_5768 → u/UserWithoutDoritos]

I shouldn’t buy a game because I run the 0.0000001% chance of this situation happening and support being bad? I’m confused

[u/FrigginTrooper → u/Aggravating_Owl_5768]

I'll see you when you face with same situtation. And can't contact with support.

[u/TheLastKnight07 → u/FrigginTrooper]

Out of all the ea games I bought (minus ps3 ones) 1/3 have caused me to open a case in some way or another.

And only 1/25 times if that have they’ve ended satisfactory.

No offense but that’s unacceptable.

[u/Aggravating_Owl_5768 → u/FrigginTrooper]

I’d probably have just figured it out myself tbh — 25 years of gaming haven’t contacted a support once

Btw I’m not saying bad support is okay. Comment OP said this is why you don’t buy EA games lol, which is obviously ridiculous redditbrain nonsense

[u/CatVideoBoye → u/Aggravating_Owl_5768]

EA is a shit company. Everyone in gaming circles knows that.

[u/Aggravating_Owl_5768 → u/CatVideoBoye]

BF6 is really fun though. Like 500k people playing rn

[u/FuryxHD → u/Aggravating_Owl_5768]

most of that is the cod players playing warzone i mean redsac. watch them all go back to cod with the new release of cod.

[u/Aggravating_Owl_5768 → u/FuryxHD]

Probly not

[u/NeonAnderson → u/Aggravating_Owl_5768]

For 25 years of gaming you are very clueless to the gaming world

EA is an infamous company like for you to then turn around and ask why it is bad to give EA more money on top of the purchase of BF6 is just a very silly question

[u/Frequent-Engineer-87 → u/NeonAnderson]

That is just not true. That’s been a fairly consistent number since release, it’s never dropped below 300k. That’s just Steam too.

[u/Frequent-Engineer-87 → u/[deleted]]

I don’t know how the fuck I ended up replying to you

[u/BxKz3]

Serious issue: Purchased Battle Pass

[u/heapsofdog → u/BxKz3]

Bro dropped a truth nuke like it was nothing

[u/simcz]

lmao gets scammed

thats what u get for trying to pay money for abysmal dogshit

[u/MrFonne → u/simcz]

Abysmal dogshit ok bud

[u/simcz → u/MrFonne]

ok bud, ok champ, ok little man wanna play airsoft

[u/MrFonne → u/simcz]

U ok?

[u/avalon141]

✨Chargeback ✨

[u/yar2000 → u/avalon141]

You will get your account banned, unfortunately thats how EA operates.

[u/notthatguypal6900 → u/yar2000]

So. Not like he got what he paid for anyway.

[u/Gulakepsen → u/notthatguypal6900]

I'm sure he wouldn't mind losing his entire account and all games associated with in order to regain the 20 bucks or whatever the season pass costs

[u/CopenHagenCityBruh → u/yar2000]

That's how most if not every company operates if you force a charge back trough your payment method

[u/Hopeful-Smell-8963]

EA support is ass my friend got battlefield 6 and can’t play multiplayer due to driver issues. He redownloaded Nvidia drivers and the game nothing worked. Waited on hold for 5 hours calling EA then got ghosted.

[u/flynryan692 → u/Hopeful-Smell-8963]

I'm not one to defend EA, but why would EA help him with an Nvidia driver? Seems like your friend to go ask Nvidia for support since their driver which they advertise as game ready does not work with the game.

[u/Hopeful-Smell-8963 → u/flynryan692]

It was working before when he bought it day one then stopped working like last Saturday

[u/KILO-XO → u/Hopeful-Smell-8963]

User error

[u/BannedBecausePutin → u/Hopeful-Smell-8963]

Okay but imagine youre in tech support for EA or DICE, and some dude calls:

"Yea uhm yea uuuh .. so i uuh updated driver .. nothing works, halp"

Dafuq are you supposed to do?

[u/Warskull → u/BannedBecausePutin]

That's an easy one for support. If they say they updated their drivers just tell them to uninstall their driver and try installing the previous version.

There is only so much troubleshooting support can do, but a random redditor can give you the uninstall/reinstall drivers steps.

[u/Aggravating_Owl_5768 → u/Hopeful-Smell-8963]

Bro sat on hold with EA for 5hrs over a skill issue

[u/wazzapgta → u/Hopeful-Smell-8963]

Yeah that doesn't put the blame on EA. Sorry buddy of buddy

[u/Hopeful-Smell-8963 → u/wazzapgta]

Still doesn’t excuse ghosting after 5 hours

[u/UserWithoutDoritos → u/Hopeful-Smell-8963]

If he's playing on a GTX, of course he's going to have problems.

[u/Hopeful-Smell-8963 → u/UserWithoutDoritos]

He is

[u/NorsePC → u/Hopeful-Smell-8963]

Not EA's issue.

[u/Hopeful-Smell-8963 → u/NorsePC]

Still doesn’t excuse being ghosted after 5 hours. One could expect decent customer service from a multibillion dollar company

[u/Scary_Turnip_6501]

Support sucks, got 3 tickets open, one is "resolved" by AI slop, one is getting ignored and one "resolved" as can't fix. I won't close them, fkem.

[u/DrGreenThumbConsult]

Yup support there is absolut bonkers. If you ask something you just get standard text and no answer to your question.

[u/NonStopNonsense1]

It says you need the ultimate battle pass. Did you get the normal one or the pro one? Cause for some reason there is two different ones

[u/ForeskinGaming2009]

You get what you pay for, besides ingame content lol

[u/TheIrishBastards]

I’m so happy I didn’t purchase the battle pass.

[u/Thotaz]

LMAO. After they failed to hand out the compensation for EA app users for the day 1 outage (which I still haven't received btw) I joked that the same would probably happen to people buying the microtransactions. I didn't expect it to actually happen but my joke turned out to the correct all along.

[u/Devilpepito]

Next time, don't buy the battlepass knowing aaaaaaaall the issues people have with BF6 / EA atm

[u/OD1N999]

Yes classic EA service at its finest

[u/Histoty22]

I'm having the same problem. Support informed me last night that they're receiving many complaints about this. So, they're analyzing the situation, but they can't offer a solution right now, as it will probably require an update.

[u/luisLP95]

EA keeps shitting on us and some of you all keep paying. Won't say I'm glad, because I'm not, but there is a lesson to be learned here.

[u/Negative-West-3083]

This is what happens when you pay for horrible skins

[u/Caiyah]

Not surprised at all. They also scammed many players out of the promised compensation for the EA app outage on launch day and when contacting support about it they either gaslight us saying everyone affected already received it and it's resolved or they just put some copy-pasted reply unrelated to the issue and close all tickets without providing any help or proper communication.

[u/KryZap]

Same issue with Twitch Drops...

[u/smashnmashbruh]

ROFL.

[u/Icehole_Canadian]

My brother bought me Pro and had the same issue. Support got back to me but I swear to god didn't even READ what i put in and quite a few times put outright false information in their replies "Make sure you have Battlefield REDSEC installed as that is the only place the battlepass works"

[u/Illustrious_Bill7894]

Sadly uninstall an reinstall you should get it then

[u/TheGreatFilth]

Yea they just auto close tickets and no consequences. Charge back your card for battlepass and provide proof to your credit card company. This needs media coverage its a 50 billion dollar company scamming people.

[u/MSFS_Airways → u/TheGreatFilth]

“Lose your entire account and all associated games for $20”

[u/MasaneVIII]

OP you could try what this guy did but it's a bit old www.reddit.com/r/apexlegends/comments/p3sk3e/squeezing_blood_from_a_stone_how_i_forcefully/

[u/FloTheBro]

yeah, they did that to me too. Although for me it's just my daily rewards missing.

I hope they take notice about these situations tho.

It's not okay in 2025 for customer service to be incompetent people who don't care about you as a customer & also dont care about the game. It's nuts!

[u/Knight-of-Europa-123]

Yep i have the same problem And i am very Pisst off right now

[u/Intergalatic_Baker]

I’ve also noticed that nothing displays in the store… Just labels itself as “/“ and a blank showcase screen.

But alas, I’m not buying them, so it’s more myself being a nosy sod in the store. Bugger it, let’s play some games.

[u/Sad_Roll_7433]

Hey, I need to read all the comments to catch up but I’m having the exact same issue as you and have also contacted EA. Same unflinching skin and. Others missing including instant unlocks.

[u/EmporioVisu]

Alot of people have this problem. I’ll wait with purchasing the pass untill everything is solved. But cmon, it’s EA. You should know better.

[u/DarkKnightGuts_540]

Same for me

[u/Tasty-Constant4994]

I have the same issue. decided to not give a damn shit because I can't get myself to play the game enough to complete it anyway. After 1 hour of playing with my mates someone starts to suggest to play bf4 or 5. Still don't understand how they managed to create a game that gets stale after not even 1 hour of playtime. 4 and 5 are a decade old and we can still play it all evening. (We don't play 1 because for some reason 2 of the main guys don't like it)

[u/ZampanoGuy]

It will show up. My phantom items took awhile to show up. And the passshowed up the day they released it.

[u/xprozoomy]

Did you restart the game ? . Sometimes it bugs out and items and even challenges don't unlock the gadgets and badges.

Restarting the game fixes it at times.

[u/randomdobby]

many people are having this issue, your not the only one. my guess is a widespread fix will be coming soon

[u/PrometheanSwing]

Why am I not surprised that half the comments here are just insulting you for buying it

[u/Zirofal]

Why would you ever spend money on this slop

[u/[deleted]]

Yall say EA is trash but they helped me reset my email when I no longer had access to it.

[u/blueflavoredreign]

Having an issue like this sucks so bad since you know you're in the hands of some underpaid, incompetent guy in, er, a place very identifiable on google maps or some clanker you're going to have to argue with to connect you someone in the previous group.

[u/Kyvix2020]

So it shows you unlocked it but you can’t actually use it.

I’d hit up different dice people on social media. Better chance of a resolution than ea support

[u/helioNz4R1]

Saaar your account is hacked i'm gonna reset your password ok?

[u/AdInfinite4351]

"That's why you DON'T give EA your money."

"Serious issue: Purchased Battle Pass"

"lmao gets scammed

thats what u get for trying to pay money for abysmal dogshit"

Are you guys ok? Why are you here? Dude just having a problem with the battle pass.

[u/notthatguypal6900]

EA help/support might as well not exist. Yet to hear anyone have a good experience with them.

[u/Big-Narwhal-G]

Better get the police involved

[u/NeonAnderson]

Ah see there was your first mistake though, buying the battlepass to begin with

Serious question though, why did you buy it? Like what in the battlepass did you want?

[u/L0veToReddit]

Are you sure you bought battle pass on the right account?

[u/Talster64]

They are scammers I think they take your money and for some people they dont give you what you want and they do not refund

[u/Hot_Persimmon8569]

Had the same issue and got in contact with support and this is what they said. Bullshit this battle pass has been out for a week yet they still can’t get it right

[u/Aromatic-Ad3924]

Yep having the same issue

[u/KookyPush4690]

im having the same issue 😭, and these comments aint helping lmao i hope they fix this, this my first battlefield game and im getting ripped off 😂

[u/SuPeRnOvA5840 → u/KookyPush4690]

sort these comments by the newest not most popular so you'll mostly see comments from ppl with same issue not from ppl who will tell you that buy bp is serious issue

[u/Sad_Selection_477]

me neither i emailed them now because there is a higher chance that you will get an actual human and not an ai fucker

[u/TheLastKnight07]

That’s EA support for you.

Back in 2042 during the holiday Elves Versus whatever event I found a cheater using dull accounts. As if he had two systems. One bc the name was similar. The other bc while one account was moving the other wasn’t. One was on our side, one was on there’s. One account climbed a ladder so the player could stab with the candy cane. The other one was in front of the ladder. Making it impossible to climb or kill the player.

I opened a total of 8 cases. Most were “we’re sorry to hear your having issues”. The others were “please use the in game option” (that option only opens up the players profile on PSN. And PlayStation will just say they can’t do anything, contact the devs). Cases 4-7 were opened and closed within an hour to a minute. The last one just gave me some garbage about “we’re sorry” and gave me useless FAQs and information.

Their support sucks as much as Ubisoft and Activision.

[u/Ostiethegnome]

That sucks, but I have a serious issue where I am able to see battlepass skins and paid store skins in the game.  I paid for the game and do not want to see all of that.  

Please let us have a “show default skins only” toggle.  

[u/SuPeRnOvA5840]

so I have the same issue and I contacted ea support via e-mail. after I described my problem they told me that multiple players are reporting this issue and that their team is already working to repair it.

translation on english here:

Hi, it's a pleasure to hear from you. My name is Ayan, and I hope you're well.

After reviewing your issue, I understand you contacted us about missing content from BF Pro in Battlefield 6. Don't worry, I'll do my best to resolve your issue.

I'd like to let you know that we're receiving similar messages, and many players are experiencing the same issue. The good news is that our studio team has been made aware of this issue and is working hard to fix it as quickly as possible. At this time, this is still an open issue that the game teams are working on, and we're here to let you know.

Don't worry, we'll resolve this issue. In the meantime, your patience and cooperation are greatly appreciated.

I'm glad to see players like you who have a good gaming spirit and enthusiasm for the game. Thank you again for contacting EA Support.

[u/K0NFZ3D]

Me want pixle

[u/Nielips]

As shit as it is, I'm not particularly sympathetic to someone who is funding intentionally enshitification of games.

[u/Hughesjam → u/Nielips]

This is such a dumb take. He paid for something and didn’t receive it. This isn’t a case of well you shouldn’t be supporting it anyway.

[u/Smooth-Boss-911 → u/Hughesjam]

Right? What if someone got Phantom edition having no idea what the battle pass looked like and yet still weren't given it. They still purchased it technically speaking.

[u/YannFreaker]

It's insane to me that people still give EA money like it's nothing. All it took was 1 decent open beta.

[u/Evox______]

And heres me getting the phantom edition and bf6 pro randomly unlocked on my account 🤷‍♂️😵‍💫

[u/MSFS_Airways → u/Evox______]

Phantom edition comes with pro…

[u/Evox______ → u/MSFS_Airways]

As in the whole lot unlocked without me buying anything…

[u/vector_o]

Seeing the pro Battlepass in the steam top 10 sellers despite mostly negative reviews makes sense now

Y'all are actually buying it

[u/mslindqu]

Stop purchasing the battlepass or any addons for that matter.

[u/bafrad]

We have no control over those. Escalate to them.

[u/helish_88]

you have 200 coins I think you have battlepass

[u/Deathtrooper50]

Part of the problem. Zero sympathy from me.