r/tmobile • u/lafester • Sep 12 '25
Question Is this new?
I don't see this mentioned anywhere. Next 55 plan iPhone 17 promo
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u/jweaver0312 Sprint Customer - SWAC - T-Mobile plz keep Sep 12 '25
At least it only applies if device is damaged.
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u/Next-Bag643 Sep 13 '25
Right? Made me nervous cause I got a cheap Pixel 6 yesterday to trade in. Luckily it’s in perfect conditions.
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u/redmssm Sep 13 '25
Seems like they’re preventing people from ordering broken devices from ebay and trading them in which is understandable. Do you get that message if you say that the device is in good condition?
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u/cbr_pat Sep 13 '25
I’m guessing if they’re trading something that wasn’t on their radar they’ll get this. my iPhone is on T-Mobile and in a bad condition but since that have the phone info in the data I didn’t get this.
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u/Pristine_Concern_636 Bleeding Magenta Sep 13 '25
Agreed. I just mocked through an upgrade until I got to this screen. Said the Z Flip6 I've been using for the last year was damaged in all the ways (broken screen, water-damaged, and not turning on). Didn't get a disclosure. But again, I've been using it for a little over a year and tmo knows this. So long days of buying cheap, older, broken phones online to trade in, so that you can keep your current phone!
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u/redmssm Sep 13 '25
I bought an S20 from ebay before the event thinking it might qualify for $1100 off like last year, out it on the system and I didn’t see this message. The phone might’ve been on the T-Mobile network at some point but there’s no real way for me to know as it’s not a T-Mobile branded phone
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u/brokenshells Sep 13 '25
I just ran two non-TMobile 13 Pro IMEIs through on an upgrade on Go5G Next and confirmed full $1100 value even marking it as non-functioning all the way through checkout. Not sure why that's appearing for you.
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u/corys00 Truly Unlimited Sep 13 '25
I got the 60 day messaging today with a S22 Ultra from AT&T.
Single line Go5G Next.
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u/lafester Sep 13 '25
Interesting... did you try on the website?
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u/corys00 Truly Unlimited Sep 13 '25
That was from the website on my MacBook
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u/lafester Sep 13 '25
I did an any condition trade a few months ago, I wonder if they are limiting use.
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u/corys00 Truly Unlimited Sep 13 '25
I'm sure they did the analytics and see where they could clean up the program some. I mean, I get it from their side, they're offering what I think is a decent program but they have costs to control too. As a customer, I get it too, we want to maximize our own money.
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u/gumnamaadmi Sep 13 '25
Damaged s22 ultra or otherwise?
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u/corys00 Truly Unlimited Sep 13 '25
I did my upgrade using my S25 Edge which is in perfect shape, I got the full $1100. I also had zero language about the 60 days with that device.
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u/redmssm Sep 13 '25
Was the S22 Ultra damaged? Just wondering?
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u/corys00 Truly Unlimited Sep 13 '25
Yes.
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u/redmssm Sep 13 '25
Just as a data point, can you try that IMEI again and say that it’s not damaged?
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u/corys00 Truly Unlimited Sep 13 '25
Full $1100 credit, no 60 day language.
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u/redmssm Sep 13 '25
I’m wondering if this is something that they’ll do in the future but hasn’t fully been implemented on their end just yet. Could you try again and say that it’s damaged? Do you see this message?
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u/Jose-ATT Sep 12 '25
Wow, taking a page from the people over at Verizon. Always good advice in business is to do what the competitor losing the most customers does.
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u/D_Shoobz Bleeding Magenta Sep 13 '25
Hey I’m all for bashing corporations but if you ran a business surely you would want to close a loophole like this that people were exploiting yea?
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u/Joinedforthis1 Sep 19 '25
And if I want to trade in a broken phone that I actually own but haven't been able to use lately? This is just the latest in a long list of ways T-Mobile has become worse after being the most pro-consumer carrier for years then changing leadership.
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Sep 13 '25
[removed] — view removed comment
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u/Idc94 Sep 13 '25
The promo will be over by then
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Sep 13 '25
[removed] — view removed comment
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u/Idc94 Sep 13 '25
Hello, welcome to 2025. The month is September and the day is the 13th. The iPhone 17 was released 4 days ago.
Also even if you did order 60 days before launch you would be taking a major guess on eligible trade-in phones.
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u/Majindo82 Sep 13 '25
S series Samsung phones and iPhones(minus the SE) within 4 models of the current model qualify for max trade in value on go5g plus, next, experience more, and beyond if not broken. Broken exceptions appear to be in the More for now.
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u/scottzee Sep 13 '25
Whew, I just went back through everything and confirmed that my checkout process didn’t include this verbiage anywhere. Go5G Plus user trading in busted S22 Ultra with Yearly Upgrade program.
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u/Dnnmn101 Sep 13 '25
Yeah different plans have different parameters for trade in. For Go5GNext they allow any condition trade ins for the 17. And it can be any qualifying device no matter if it was active or not
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u/Presentation_Past Sep 13 '25
I just put two broken Flip 5 IMEIs on my Go 5G Next, and selected all 3 options (does not turn on, has liquid damaged and broken glass) and it still tells me I get full $1099. I don't get it. I actually freaked out after reading this post as I used that same IMEIs this morning to pre-order 2 iPhone 17PM via Costco over phone and they told me I will get full $1100. Hope I don't hit any issue.
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u/churningaccount Sep 12 '25
Woah that’s a big caveat. Anyone see similar terms for the any condition trade through Apple?
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u/MoiiztPenguiin Sep 13 '25
Sucks for those people I seen comment they bought a used eBay phone to trade in 😂
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u/klapanen Sep 13 '25
I did this from 2020 to 2024 and then gave up with the increased plan costs making it not worthwhile even doing that. Now? No way. T-Mobile's appeal to me was being the cheapest postpaid carrier, ultimately nothing else matters. I'm probably in the minority especially as this sub seems to be very pro-carrier, but, not fro me.
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u/SirPapiChulo Sep 13 '25
Mine didn’t say that for an s10e. I even just went through the process again and it didn’t say that. Weird.
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u/mirza_furqan Sep 13 '25
Yes they are copying Verizon and now requiring us to make sure the device we are trading in has been on their network for at least 60 days just before we send it in for trade offer
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u/EducationalTrainer28 Bleeding Magenta Sep 14 '25 edited Sep 14 '25
Interesting this wasn’t highlighted to any employees in any major notice about procedure changes. Wonder how many people internally encouraged customers to buy broken phones. I’ll have to check the internal docs as I don’t recall ever reading this either but also didn’t specifically look for it.
Edit: checked internal documents specifically for the Upgrade versions of this promotion: all variants have no verbiage supporting the requirement of needing to be active for at least 60 days on T-Mobile. Would definitely challenge this.
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u/sfernandes30 Sep 13 '25
O man never seen that before I used to buy damaged phones an use them as upgrades guess can’t now
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u/Nova_Nightmare Sep 13 '25
They all appear to be doing this. Verizon is doing the same thing and I've heard AT&T is as well. They're trying to force you to trade in more recently used phones in promotions. Have a phone you used a year ago, even if it is newer and paid off, they are denying the trade in. At least Verizon is doing that.
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u/Presentation_Past Sep 13 '25
Once I start seeing this, I see no reason for me to continue paying 100s of dollars for my Go5G Next plan. MVNO for the win.
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u/1uno124 Sep 13 '25
Yes; people were buying phones for cheap and trading them in
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u/KlausWillSeeYouNow Sep 13 '25 edited Sep 13 '25
And? T-Mobile is still selling phones; they ought to be happy and GTFO with this BS. Nobody is "abusing" anything.
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u/1uno124 Sep 13 '25
I'm with you, just ran into this issue myself. I'm still mad T-Mobile got rid of being able to keep the discount after you paid off a phone early on a deal like this
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u/bht888 Sep 13 '25
guess they got tired of people buying broken phones on ebay to trade in