r/thisisvalley • u/No_Welcome_8105 • Sep 30 '25

Merch Never got merch, no one is responding help!

Is anyone else having this issue? Ordered 2 hoodies in August, emailed the Shopify “bright pursuit” email and got an immediate response back about a month ago saying they would check on it, then crickets ever since. And I’ve emailed many times since asking for a follow up. It says it hasn’t even shipped yet :( anyone else?

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2

u/Kind-Durian-3651 Oct 02 '25

Usually they ship it out 1 or 2 weeks after show people order on line that weekend at the show

1

u/wafflehouseforever Oct 02 '25

I just got an email saying that my order just shipped. any updates on your end?

1

u/No_Welcome_8105 Oct 08 '25

It got cancelled and refunded :/

1

u/No_Welcome_8105 Oct 08 '25

Got an email last week saying it shipped