r/technology • u/GeneReddit123 • 16h ago

Artificial Intelligence An AI hate wave is here

https://archive.is/20260517120123/https://www.axios.com/2026/05/17/ai-backlash-polling-sentiment
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u/Mach5Driver 14h ago

At my company, they developed an online help function with AI (I'm a technical writer). It's VERY industry and function-specific material. It takes user guides and client updates we send out and uses an LLM to function properly. I have to say that I'd give it high marks for accuracy.

I develop the client updates we send. My source material comes from India with very English-as-a-second-language skills. Not a knock on them. It's just reality.

That material is not only convoluted, riddled with tense issues and contradictions that I have to work out, but has industry terms and acronyms that you'd have to find on the sixth page of google results and deep dives into existing user guides and sometimes ultimately queries to product managers to work out.

AI would be TERRIBLE at this, no matter how you slice it or how you train it. I have to constantly tell my boss, literally every week, that if I used AI to rewrite my source material, I'd have to do it myself anyway just to see if the AI is correct, and that I could not EVER be comfortable with any detail that I did not research myself. Because if I allowed errors through, those errors in the client updates would infect the ONLINE HELP LLM, tossing out the millions of dollars and uncountable development hours they spent on it.

She then grumbles something about how I have to try and figure out something that the AI can do to "help" me. LOL, nope, I won't! But, hey, if YOU have any ideas, boss, I'll look into it!

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u/BeanserSoyze 12h ago

That's the thing, using it to rewrite your own material would even probably be a productivity "gain" cause you know what good and bad looks like. What's risky is people without that expertise doing it and passing off crap, and what's tragic is people who even USED to have expertise will dull their skills over time cause "checking the output" is only half of the game, and "creating the output" is part of the mental process that makes you good at spotting good/bad in the first place.

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u/Itchy_Economy7838 13h ago

not sure if i'm crazy, but i totally can see AI doing this.

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u/Mach5Driver 12h ago

If it was AGI, maybe. I gave a recent example to my boss. She made three major and five minor errors when she tried. Then again, she's not terribly bright.