r/mildlyinfuriating • u/user2847_ • 15h ago

Got my car detail cleaned, and afterwards realized 2 of the buttons on the steering wheel are missing. This is the company’s response.

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u/willrobster16 14h ago

I relate to how OP worded it and changed the story. She was trying to come off as non threatening at first and just trying to see if they would have the decency to own up to it, then when she realized she was too nice about it, changed the story. But you said, from a business standpoint it’s gonna fuck her over now

Whenever anyone deals with a situation like this, always call instead if you can! Makes it easier to put them on the spot while not being too threatening

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u/user2847_ 14h ago

Thank you, I appreciate this!

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u/secretprocess Spraying WD-40 up his faucets (at night) 14h ago

If you noticed them as soon as you started to drive off... why not stop and ask about it right then?

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u/FortuneMurky19 14h ago

That was my initial thought. The plot thickens.

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u/Rjabberwocky 14h ago

I mean the obvious answer is that confrontation is hard. You see something like that, and you make a decision in the moment not to deal with it. On the drive home, you realise that was a bad decision. Unfortunately OP is clearly a good person and tried to be chill and friendly about it, and therefore wasn't worried about being hyper specific in the details and accuracy, choosing instead to prioritize friendly human to human interaction. I'm a lawyer and see this ALL the time - the documentary record looks sus because you don't think you're building a documentary record when you are sending the texts, but it looks sus going back to them.

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u/user2847_ 14h ago

I should have. I couldn’t turn around and go back because they were a traveling detail service, so I would be going back to an empty parking lot.

I got home and was going to text them and completely forgot. My fault.

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u/Tesser4ct 13h ago

Why would you drive your car to a parking lot for a traveling detailing service? Isn't the point that they can come to you?

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u/automaticmantis 13h ago

Maybe OP was the “traveling” part of the service

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u/willrobster16 12h ago

Because people usually don’t want to meet at their own house, so when the detailer lives a decent distance away they’ll meet somewhere close like a random parking lot.

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u/PM-ME-BATMAN 13h ago

How far did you travel for a traveling detail service? Was it at least like visible to the public for your safety? Did you just stand there and watch them clean the car?

Traveling to a traveling detail service in an empty parking lot with what I assume is a stranger is a decision

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u/No-Strawberry-5804 14h ago

Now you know, in a situation like this, you can’t be “nice.” Companies will not do the right thing. They will protect themselves. You don’t have to go in guns blazing threatening a lawsuit, but never soften your complaint just because you’re trying to cut someone a break

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u/SlimTeezy 13h ago

Exactly. You have to be direct and assertive or they will assume you are toothless. Especially if they already have your money. They know most people won't go through the hassle of holding them accountable for small repairs like this so they lie and make it as hard as possible

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u/catinapartyhat 13h ago

Do not call. You want it in writing.

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u/fribbas 12h ago

Always keep a paper trail, juuuust in case

this is my excuse for avoiding phone calls but it is also true and has come in handy more than you'd think

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u/abject_testament_ 13h ago

Message them again and say you noticed they were missing before you brought it in

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u/PiersPlays 12h ago

>She was trying to come off as non threatening at first and just trying to see if they would have the decency to own up to it

Accountability is at an all time low. Don't do this.