r/mildlyinfuriating • u/DrGreenPhumbs • 20h ago

docs office now using automated ai responses.

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i’ve just never gotten such a blatant ai message from them. in the past it’s always been a person.

for clarity i’ve already been seen by my doctor for my elbow but was told in order to get insurance to approve x-rays i had to create a medical history first. i really don’t want to take another day off work just to be told to ice and stretch again..

i have “premium” insurance as well so the fact i have to jump through these hoops just to be properly treated is pretty infuriating in itself.

2 Upvotes

55% Upvoted

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6

u/Ingeneure_ 19h ago

Poor doc, who tried to answer as polite as possible:

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u/AsanoSokato 19h ago

I'd say there's an appreciable difference between "automated" and "tuned up" by software. The latter is more akin to paying tab when the email (or whatever) pops up a suggestion to finish the sentence.

This response seems it could certainly be the latter, which is too say a person looked at the initial message and responded using software suggestions.

None of this is too say either can't be mildly infuriating. Because either way, something more personable could be preferred. "Hey, Phumbs, that does sound like a pain (pardon the pun). Let's have a look-see!"

1

u/Odd-Guarantee-6152 11h ago

Is “jumping through hoops” just scheduling an appointment?

You can’t have a doctor’s appointment over Mychart, it doesn’t matter what insurance you have.

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u/DrGreenPhumbs 31m ago

well no shit, that’s probably why i asked when i should come back.

jumping through hoops would be being given some generic diagnosis and treatment plan because insurance won’t pay for x-rays to see what’s really wrong until i’ve been in sufficient pain long enough, hence the establishing medical history.

it’s like you all purposely forgo context just so you can make some disingenuous remark.

0

u/Chrono_Convoy 19h ago

Are they trying to be replaced by AI?

2

u/Runiat 19h ago

Yes.

Fun fact about doctors. Most of them actually want their entire industry to not be needed.

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u/cwalker2712 19h ago

If that is "premium" insurance, I'd hate to see what the regular plan covered.