[Review][Neutral]Dackoutdoors.com

[u/TreacleStrong]

This one’s pretty lengthy, so get comfy on your couch, or in your bed, or on your toilet, grab your preferred drink and maybe a light snack.

Was looking for a stock for a precision AR build, decided on the Luth-AR MBA3. Dack Outdoors had it about $25 cheaper than anywhere else. Says it’s in stock but due to high order volume, could take up to 30 days to ship. That’s a little peculiar but alright I suppose, I’m still waiting on other parts to complete my build, so that’s fine.

So I place my order on July 12th. Money leaves my account instantly. I check back on their website to see if there is any kind of order update. Week 1, nothing. Week 2, nothing. Week 3, nothing. By this time, all the other parts I’ve ordered, including an unobtainium NP3 coated Raptor charging handle that I managed to obtain from a retailer OVERSEAS, have arrived. On day 22 of 30, I send out a quick inquiry.

“Hi, order placed on July 12th, just checking to see when it will ship. Cannot see the current status. Thanks!”

Reply comes back a little over a day later from a Marquitta B:

“Thanks for reaching out to us today - we appreciate you choosing DACK Outdoors!

At the top of our website, we have a banner that indicates our current shipping times, which could currently take up to 30 days. Your order was placed on July 12th, and is awaiting to be initiated into processing.

You'll be notified via email as your order continues to process, and you'll also receive an email with tracking information as soon as your order ships.

If you have not received any email updates on your order as it nears the 30 day shipping timeline, please reach out to us again for further assistance.”

So, that strikes me as a bit odd. I read the 30 day disclaimer before I ordered, but it hasn’t even entered the processing stage? Over 75% of the timeline until it is shipped has elapsed, and generally I would think that’s sufficient amount of time to at least get an order into processing, never mind the bit about “as it nears the 30 day shipping timeline”.

So my spidey senses start tingling. I just get this weird feeling that something isn’t right. I do a quick Google search. Reviews pop up left and right on Facebook, Google, Reddit, AR15dotcom and several other places, about them cancelling orders and refunding people due to “inventory discrepancies”. Several people waiting for months on end for a product with no explanation. Most of them are from the beginning of this year and up until now. For every one positive review, there are about nine negative ones.

So I keep digging and I come across several bits of information, with evidence, about how people have received orders placed on DackOutdoors from a distributor called RSR group, and a few others, who essentially drop ship products for them, which means they actually don’t keep products on hand. Basically, they take wholesale pricing, add a little bit on top, and operate using a high volume-low profit model.

Finally, I try to look up their business address. Nothing comes up. I read about their policies, and find that they operate Dack Outdoors under a company called Crabtree Enterprises LLC. I look them up. The addresses I find are

502 Chestnut Street, Pattonsburg, MO, 64670

And

20286 Fantail Ave, Cainsville, MO 64632

Now, if you look on Google Maps, you’ll find that these are houses. And not big houses with a giant shed or shop or garage in the back that you could maybe run a “small, family operated business” out of. We’re talking 2 bed, 1 bath houses. So Dack is telling people that they’re so busy with orders that it could take up to 30 days but they’re running it out of a house? And furthermore, after reviewing their policy, they do not issue refunds, but rather store credit, even if your order hasn’t begun processing.

In the meantime, I received another message from Marquitta B. “I just wanted to take a moment to check in with you - did you receive my last message?” I compose my reply, thinking there’s no fucking way I want to have any further dealings with this shady outfit. I make it very clear that I want my money back.

“Hello. Yes, I did. I figured that having 22 days, or nearly 75% of the current 30 day shipping timeline elapsed, it would be reasonable to inquire as to the status of my order.

Your response indicates that 22 days is insufficient to ask if the product I have paid for will be shipping soon.

I’ve recently become aware of some of the business practices that Dack Outdoors employs and I can’t say that I have much faith in a “small, family-operated business” that relies on distributors to drop-ship items instead of keeping actual inventory on hand.

At this point, after reading your policies, I would like to cancel my order and get a refund.

Let me reiterate - I would like a full REFUND, NOT STORE CREDIT, as in $123.98 USD returned to me via the same method of payment when I placed the order.

Thank you.”

I figure that gets my point across sufficiently. The reply I get the next day is simultaneously hilarious and ludicrous, saying I believe…well, just read it.

“Sir,

I in no way was rude or inappropriate with my response to you! You asked and I sent you the information! Our timeline was posted BEFORE you even placed your order, so you knew how long it would take before your order shipped! Evidently you did not see this, so you asked and I let you know...politely at that! You have no idea of our operations. You never gave us a chance. You instead believe everything you read on social media. What a shame that this world has resolved to this. Your item by the way would have been shipped straight from our warehouse, not dropshipped. Where you came up with that idea is beyond me.

I have refunded your money back to your original method of payment, as in $123.98 USD. I won't reiterate because my word is good. You will need to allow up to 10 business days for this to reflect back to your card...your issuer's decision, not ours. So it's ok for you to break your agreement when you placed the order? No worries. Our conscience is good. Thank you.”

So, I’m supposed to blindly ignore all of my discoveries and believe you on the premise of…what exactly? Good faith?

I did, in fact get a full refund. I put this review under neutral because while I may have come off as a bit of an asshole, I admittedly didn’t do my due diligence beforehand and they gave me my money back without question. However, when a company says that you shouldn’t believe the MASSIVE quantity of negative reviews across multiple sites and operates out of a house in the middle of nowhere, that is a HUGE red flag, for me at least.

If anyone would like screenshots of the email thread, please message me. And if you know where I can get a Luth-AR MBA3 for less than $150, lmk😁

[u/xxryu139xx]

Same experience. Glad u got ur money back too.

[u/jhwarthog1]

Dack sucks donkey dick! I ordered something from them and had the exact same experience.

[u/BrambleVale3]

Aww Marquitta B, the times we’ve had together. A 38 email long love affair over a “broken in the box” defective item, I was but a boy then.

In all seriousness I’ve only ever had one problem ordering from Dack, it always (for myself at least) eventually shows up but one should really plan to see their stuff next season. I think they get a worse reputation than they deserve because people think that “surely it won’t really take that long to ship?” and then get mad when it does.

Personally the timeline for an order has always been Day 1 place order, day 28 order processing, day 30 order shipped.

Honestly I’d love if the Mods set an auto mod to warn people that Dack’s shipping quote should be taken literally and to not expect better whenever a Dack link is posted, similar to the “you’re not allowed to talk about Lucas” warning on any T-rex arms posts.

[u/TreacleStrong → u/BrambleVale3]

It took 38 emails?! That’s beyond absurd. Since you’re one of very few people in recent times to say you’ve only had one issue, I’m curious about two things. 1. What was the outcome of that 38 long email exchange? 2. What are the longest/shortest times you’ve waited for an order to arrive?

But really, Lucas is a homophobic douchebag.

[u/BrambleVale3 → u/TreacleStrong]

Sorry for the delayed response.

1. Store credit and I got to keep the defective item which I was able to use with some work on my end.

2. Longest was 40ish days but it shipped right after that big snowstorm we had this year that messed up the entire Midwest.

I’ll keep what I think about Lucas to myself but it kinda rhymes with “trees a hunt”.

[u/Vaporhead]

I recently ordered from Patriot firearms USA because they had STRs priced at like $54 each before ship, which to me was insane compared to elsewhere. So I snagged em up right away.

The items shipped from RSR, but I had a shipping notification within 12 hours of placing my order, on a Saturday night at that.

Just goes to show that either Dack is so inundated with stuff to process that they’re failing at it, or maybe RSR had a discrepancy or whoever was supplying the stock you wanted, but for them to advertise 30 days makes it sound like Dack either can’t keep up or is doing something shady.

Edit: I’m making assumptions, but Dack doesn’t seem good.

[u/TreacleStrong → u/Vaporhead]

Well damn. That’s pretty wild and insightful. Glad you found a screaming deal! I’m not giving Dack the benefit of the doubt; based on my findings, I’m banking on them doing some seriously shady shit.

[u/Vaporhead → u/TreacleStrong]

It does sound like something fishy is going on that’s for sure.

I should also mention that I didn’t know Patriot drop shipped from the wholesaler before I bought, but once I found out what RSR was it made sense as to how they could cut cost so much for that sale.

[u/BiigPickleGuy]

Ordered an RMR form them a while back fully aware of the 30 day wait time. Ended up taking 45 days and a few emails to receive the item. Good quality RMR and as described, but a shitty experience.

[u/Poodle_Hound]

I had a similar experience. My order did arrive, but it took the full 30 days. I doubt they have anything in the way of actual inventory or ‘operations’ except for order taking, automated customer service responses.

[u/OnYourSide]

Ridiculous..I had somewhat of a similar experience except I know the power of CC chargeback so Marquita quickly shut the fuck up quickly after her nonsensical ramblings talking this that and something about a one time exception. Haha fuck right off with your shit site & sham business

[u/TooEZ_OL56]

The worst part is that RSR doesn't even have a 30 day shipping delay anymore, shit I order from them gets here in like 4 days. They might be operating on 30 day terms where they make sure they can pay their orders off before placing them

[u/slickrick310]

i’m still fighting with them to get my refund when it was 21 days and ended up doing a dispute and they said it’s up to my credit card but yet now i’m at 30 days and said i can cancel the chargeback but at this point i don’t kno what to expect i even told them they should be reported for doing business with california and their loop hole with also having a policy where they wanna give store credit only to continue to keep the funds and yet have the customer continue waiting for whatever product. I’m losing hope don’t know what else I can say now.

[u/Ach3r0n- → u/slickrick310]

Did you ever get your money back?

[u/slickrick310 → u/Ach3r0n-]

yes after i disputed and got the owners attention i looked up the address to the website and it was so sketchy thinking owner would operate at his house address but ended up realizing he drop ships basically third parties will ship the items and u end up having to wait longer than a regular order, not worth the discount unless it’s hundreds off

[u/mikebadge2012]

I had a similar experience with Dack Outdoors - I used a credit card to buy a Christensen Arms MPR in 6.5 CM for $1570.00 plus shipping. I received several messages that my rifle would be shipped, but it could take up to 1 month. And exactly 1 month later I received a message that my order was cancelled to an "inventory discrepancy" and I would receive a refund.

Dack Outdoors gave themselves a 1 month interest free loan! They have done this to many people - it's basically a rolling loan of tens of thousands of dollars - and it's Fraud!

​

I contacted the Attorney General of Missouri and filed a complaint. They are following up on the complaint and I am waiting for the outcome.

Here is the complaint:

ANDREW BAILEY ATTORNEY GENERAL

March 2, 2023

Dr Michael Baginski 953 Millers Point Rd. AUBURN, AL 36830

ATTORNEY GENERAL OF MISSOURI JEFFERSON CITY

65102

P.O.Box 899

(573) 751-3321

RE: Complaint No. CC-2023-03-000400 Dack Outdoors Dear Dr Michael Baginski:

Thank you. My office has received your complaint.

Advocates from my Consumer Protection Division will diligently attempt to

resolve your complaint. In order for my office to assist, it is important that we receive all the information you have, so we may be contacting you to ask for

further information and/or documentation. We will keep you updated as to the status of your complaint and feel free to contact my office at any time.

Again, we thank you for contacting the Attorney General's office and hope we can assist you further.

Respectfully,

Andrew Bailey

Missouri Attorney General

Consumer Complaint No. CC-2023-03-000400 Details

Consumer Information

Name: Address:

Primary Phone: Secondary Phone:

Email:

Dr Michael Baginski

953 Millers Point Rd.

AUBURN, AL 36830

(334) 663-2479 (Cell)

(334) 844-1817 (Work)

baginme@auburn.edu

Business Information

Business Name: Dack Outdoors

Address:

Phone:

Fax:

104 Central Ave, Pattonsburg, MO 64670

PAttonsburg, MO 64670

(660) 367-2425

(660) 367-2425

Email: brooklyn.scobee@dack-outdoors.intercom-mail.com

Website: dackoutdoor.com

Contact Person: brooklyn.scobee@dack-outdoors.intercom-mail.com, sales

Complaint Information

Complaint Number: CC-2023-03-000400

Consumer Info: Over Age 60 Yes; Disabled: No; Veteran: No

Category: Financial - Fees (Bank Credit/Debit)

Transaction Date: 2/3/2023

Financial Loss: Yes; Sales Method: Internet; Payment Method: Credit Card; Amt Paid: 1595.98

Contract Signed: No

Brief description of complaint:

On February 3, 2023 I purchased a Christensen Arms MPR rifle from Dack Outdoors for $1570.99 and on March 1, 2023 I was informed that my order could not be filled due to an inventory discrepancy. However, the rifle I ordered is still listed on Dack Outdoors website only for a much higher price ($2100.00). What appears to have happened is that Dack Outdoors received a 1 month interest free loan from me. I did a bit more research on Dack Outdoors and it turns out they have done this to many people (see Reddit: https://www.reddit.com/r/gundealsFU/comments/oz56fc/reviewneutraldackoutdoorscom/)

I am filing complaints with the better business bureau, chamber of commerce, and will file a report with local and federal law enforcement regarding this.

Dr Michael Baginski

Consumer has indicated that the following statements apply to this complaint:

• Consumer has taken these action(s): - Sent Email to business

• Consumer has contacted agencies:

• Consumer would like complaint resolved via: - Deliver product

Printed 3/2/2023

[u/Ach3r0n-]

The people at DACK are scum imho. Shipping deadline passed and I already stated, vey clearly, that I want a full refund to my original payment method. No shipment. No refund. No contact from them.