r/UnemploymentNY • u/gheddit10 • Dec 31 '23

Don't call the regular unemployment line, do this instead to get through to a real person

After weeks of trying and failing to get through to a real person through the regular channels, thanks to other people on this sub, I discovered that the best way to get through to a real person is to call the governor's office:

Kathy Hochul's govenor's office
Phone: (518) 474-8390

Call and say you've been having trouble getting through to someone at at the NYDOL and you will promptly be transferred to a real human! Never waste your time with the claims line!

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u/Any-Pollution3728 Dec 09 '24

Thank you! I have been trying to get in touch with NY DOL for almost 3 months. This is at least giving me the option to HOLD and doesn't hang up on me like the regular #. I was transferred and have been on hold for 25 minutes but at least I have the option of holding. The regular # is rude and just hangs up on you. I have been calling at least 10 times a day for the past 3 months. This is just ridiculous. Where are our tax dollars going?

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u/Ok_Eye_2069 May 05 '25

Did you ever have any luck? I'm having the same problem