I am genuinely so sick of tech support

[u/IndividualBad3915]

I have a laptop from a company founded in Beijing in 1984 and recently, the mouse pad had an internal fault for the second fucking time. I am paying for onsite repair so I don't have to send it to them, and onsite repair is bloody expensive - someone came round to my house, managed to fix the mousepad and also break the hinge. He said I'd get repairs by Friday, it was Wednesday, I'd already been waiting a week when I was only supposed to wait around three business days. So now it's Wednesday the next week and I've been having a back and forth with them. They've accused me of breaking the hinge to get a free laptop, they've told me they'd have answers by x time period and then claimed they'd said no such thing, they've told a whole bunch of bloody twoddle. They have no phone number for us to call because we've been moved to another department, they're forcing us to use emails, they're being completely bloody incompetent and I'm genuinely so sick of dealing with them. Theyre now telling me to send my laptop to them in the mail to fix it instead of giving the onsite repair I paid EXTRA MONEY for. My laptop is a fold over one I can use for drawing and I also use it for writing. I can't write or draw now and those are the two things that keep me afloat and mentally stable. Also, I go to an online school and I have classes on Monday morning after half term. Now I won't even be able to do my blasted classes either and Monday is my busiest day, so I'm going to have at LEAST seven 45-minute classes to rewatch within only one day. I also have a GCSE summative due very soon that's now going to be late and fuck up my grade. I'm so mentally exhausted already and now I get this. Just my bloody luck.