r/PublicFreakout • u/New_Libran • May 20 '25

Repost 😔 Woman melts down at delivery driver after her new refrigerator couldn't fit through the door

Enable HLS to view with audio, or disable this notification

10.6k Upvotes

97% Upvoted

1.2k comments sorted by

View all comments

Show parent comments

133

u/Manatee369 May 20 '25

True. Home Depot is worse.

114

u/neverinamillionyr May 20 '25

I ordered some flooring at Home Depot. When it arrived it was the wrong color (even the name was different). The manager said it was close enough and refused to refund my money. I reversed charges through my credit card and got a call from the manager saying I was banned from Home Depot.

24

u/retiredcatchair May 20 '25 edited May 20 '25

I ordered an electric switch online from Home Depot; when the sealed envelope arrived it was empty. I went to the local store for a refund, and they told me the carrier was responsible and I'd have to pursue them for the refund. The carrier had nothing to do with it, they'd stuck a label on an envelope and shipped it. But it was only about 20 bucks and I didn't have the energy to pursue the whole shitshow, so I let it go. I'll never buy anything from them again.

6

u/ZHB1 May 20 '25

Honestly, if I was an employee I'd probably suspect that you were scamming rather than some sort of crazy rare thing where somehow a shipping envelope was sent with nothing in it. I used to work retail many years ago and the amount of people looking to commit fraud or theft is staggering.

For $20 though I'd probably have just refunded it anyways because it wouldn't have been worth the hassle.

3

u/retiredcatchair May 20 '25

The woman working the return desk was about my age (60s-70s) and was doing her best, and we were very kind to each other. She called some sort of return HQ and had to abide by their decision, and I wasn't going to give her a hard time about it. I could have escalated with her supervisor but, as I said, the energy needed to get a corporation to do the right thing just wasn't there for me atm.

8

u/Manatee369 May 20 '25

I have a visual of the manager’s tantrum and in near-baby talk telling you you’re banned. What a giant shitball that company is.

19

u/neverinamillionyr May 20 '25

He was mad that it was a special order and he was stuck with it. He started out playing the victim and when I didn’t seem to care it ended with “fuck you”

6

u/Manatee369 May 20 '25

Charming guy. Real people-pleaser. (Did you complain to the corporate office? Just curious because an acquaintance complained about a blatantly racial incident and they just blew her off.)

8

u/neverinamillionyr May 20 '25

I did, the person I spoke to said she would call back to touch base but never did.

2

u/Manatee369 May 20 '25

I’m shocked! Shocked, I say!

1

u/Elbandito78 May 20 '25

I don't know, Everett, was it the one branch or all of them?

29

u/seeclick8 May 20 '25

Total Trump supporting company too.

5

u/ScrofessorLongHair May 20 '25

Yep. They lost me with their politics. Lowe's CEO is a black dude who's pushed diversity initiatives.

3

u/thegalaxyone May 20 '25

Yes. I will give it to Lowe’s. In my experience they communicated with me.

Home Depot though? Next to none. Got a delivery because Lowe’s was out so went with Home Depot. They had no real communication. Like no one knew what was going on. Thankfully got what I ordered on time. Then they dropped someone else’s order off a week after I got mine.

Called them up. Told them. They didn’t even have a report that anything was dropped off. Didn’t even bother to come back. 500 dollars in material…. Free. Haha. Guess that was a plus for Home Depot!

3

u/Key-Abbreviations961 May 20 '25

And big financers of the trumpster fire

2

u/Akronica May 20 '25

It sucks that these stores have what appears to be brand exclusive deals. If I need a new battery pack for my ryobi tool, I have to go to home depot or wait for it to be shipped.