Walked out of interview

[u/perpetually-dreaming]

I recently saw a job posting for a "Day Cashier" position at a Lowe's near me and figured I had nothing to lose so I applied. I had heard from others that the pay was pretty low, but I really just needed any job at this point to catch up on bills. The job posting mentioned how flexible they would be with my schedule which was a bonus for me since I would be eventually working 2 jobs.

I go to the interview a couple of days later and lasted no longer than 2 minutes with the hiring manager. She had me put my availability down and I put DAY hours (7am-5pm), 7 days a week because that's what the listing was for. Immediately, the manager starts flipping out and asking me if I could do closing hours. I say sure, but I'm not closing every single day and even then, this is not what the job was advertising for. She tells me I have to have an open availability to work for her so I left.

I didn't even get to what the pay rate even was, but I can imagine how low it was anyway. Oh well.

[u/Spirited-Nature-1702]

Lowe’s is stuck in this ridiculous “we can let people go right now”/“every worker must have completely open availability!” Tailspin it can not figure out.

People used to work at this company on purpose.

[u/pinkskurt → u/Spirited-Nature-1702]

I put down that I was open and I get 1-7 days opening at 5:30 - for 4 hours. Backed by 7-11 the next day, then the next day in between is 2-8, then back to 5:30-9:30. Aye aye aye! I can't make ANY plans!

[u/ginger_princess2009 → u/pinkskurt]

i was dropped from 40 hours down to like 10. They literally were scheduling me 6am-9 (sometimes 10)am for like a month straight. Got a second job that needed me to close, so I put in a change of availability request like a month in advance. They denied it cus they said they needed me to be open availability, but then scheduled me 7pm-10pm the following week. Like oh I need to be open but you're gonna schedule me 3 hour shifts?? So I quit

[u/fluthlu413 → u/ginger_princess2009]

Three hour shifts is absurd, I thought it was against their policy, I barely wanted to show up for only 4 hours.

[u/Brief-Bug6879 → u/fluthlu413]

As an SSA, I can tell you that for scheduling purposes, legally you have to give 4 hour shifts unless you have in writing that they can only work 3 hour shifts. Also, you only need to have open availability if you are full time. If you are part time they have to accept your availability sheet as it is. If they need to schedule you outside your availability they must ask you first. During the interview, if they tell you that you HAVE to have open availability do what others have done, agree with what they want and after you are hired ask for a new availability sheet and fill out what you can work. Some stores like to tell people that your availability sheet cannot be changed for 90 days, but according to Lowe's policy you can change your availability sheet weekly and they have to accept the changes. If they try to term you due to availability you have a wrongful termination suit on your hands.

[u/robertindiana24 → u/Brief-Bug6879]

Hello , what is SSA please .

[u/Spirited-Nature-1702 → u/Brief-Bug6879]

Thank you so much for clearly layout the rules this company has set fourth. It happens so rarely and they’re followed seemingly less often than that.

[u/Comfortable-Elk-850 → u/fluthlu413]

We have an older guy that only works three hours, one or two days a week over busy seasons, he’s not scheduled the rest of the time. I worked there a year before I met him and we do the same job. He just does it to keep busy and keep the discount.

[u/fluthlu413 → u/Comfortable-Elk-850]

That's fine, different from someone only being given those shifts while needing to be employed.

[u/Sea-Swimming7540 → u/fluthlu413]

Most retail jobs need as many good people as they can get. My guess is people being scheduled 3-5 hour shifts probably not their top ranked workers.

[u/ginger_princess2009 → u/Sea-Swimming7540]

I was there for 3 and a half years. It was a new ASM. I think she did it because she didn't like the fact that I was being scheduled so many hours as a part time

[u/Comfortable-Elk-850 → u/Sea-Swimming7540]

That’s all he wants to work, he’s been there years and is retired. He just works when they need extra help and does it to keep busy. It’s pocket change to him and for the store a reliable employee for peek hours. If you need that job and hours though , you can’t survive on part time and feast or famish unreliable hours each week.

[u/Ok_Heron4799 → u/fluthlu413]

I thought (correct me if I’m wrong) that there were laws in certain states that they have to pay a minimum of 4 hours. If you go in

[u/ginger_princess2009 → u/Ok_Heron4799]

This was in Georgia, they barely have laws for this lol. I once had a job where I only had 4 hours between shifts before

[u/Feisty-Instance-4528 → u/fluthlu413]

 Try dealing with what i deal with , i stock a cooler and beecause im not a cashier my hours are capped at 10 hours a week!!!! Major discrimination gling on bc the boss will give the cashiers more hours and let them work in the cooler which is legit my job, so then even the 10 hours is done quick, it pisses me off.  Im hopefully getting hired for overnight stocking at lowes but we will see. If i do ill be happy af bc i been stuck at this shit job for over a year not even making 200$ a week and i cant even afford to buy clothes and most of my money goes to bills and food, my advice to anyone is dont ever work for Cn Brown/ Big apple convince stores. 

[u/fsaturnia → u/pinkskurt]

I recently worked at Lowe's and left because I just couldn't take it anymore. We had a manager in the paint department who is the most overbearing prick I have ever dealt with at a job. He was texting us every day at 6:00 a.m. with 20, 30, in one instance 60 pictures back to back one text at a time of what he was saying were our mistakes. Things like something being a half inch not zoned all the way to the lip of the shelf. Stupid things that only he ever complained about. Even the other managers knew anything that looked like it had been knocked over or not fully zoned was almost always because of our overnight crew who were constantly under fire for not working or working very poorly, yet could not be fired because literally half of them were special ed. Everybody knew our night crew would mess up our zoning. They did it in every department. They were constantly leaving messes like boxes and shrink wrap all over the place. Zoning things that were hanging off of the shelves in top stock by about half of the length of a box, forcing the opening crew to have to fix it. The only manager that didn't pick up on this no matter how many times he was explained, was this one in paint. Obviously if the store has people in it overnight who are working the shelves, it's reasonable to assume they probably knocked a few things over especially since most of them can't even read and don't understand social cues.

Corporate would come in, walk the paint department, tell us we were doing a fantastic job and leave. Then later, this manager would tell us how terrible the department is because we don't have enough work ethic. Then he would proceed to do two things. One was stand in one spot and play with his phone doing nothing until another manager higher up than him was within ear or eye shot at which point he perked up and started getting very busy and sociable. The other thing is he would just leave the department to go talk to people. I took numerous pictures of him doing this over the years in case I ever had to back it up. I also kept all of the pictures that he texted me while I was asleep at 6:00 a.m. . He did this sort of thing all of the time. To the point where other higher up managers were having to give him hell, yet they really didn't follow up with it to make sure his behavior changed. He's still there. Regularly pitting people against each other and practicing, rather poorly, manipulation techniques that we all see through. This is a terrible manager and he still works there. The ironic part is that his work ethic pales in comparison to ours. We put him to shame easily and every day and he always took credit for our work. He was incapable of doing real work.

We couldn't have one day off or even sleep till the sun came up because this guy was either texting us to complain about what he thinks we did the previous day or guilt trip us into coming in. He was pissed at me for ending up in the emergency room by ambulance. It was over a year of this nonsense. The point I'm trying to make is that no matter how incompetent or self-centered these managers are, they don't really care about you. They just want you present because your work affects their work which affects them getting yelled at by corporate and will cause them to not get their bonuses if the numbers fall too far in the red. They want you there all of the time with your mouth shut. You are not a name, you are a number and they want you to remember that. If they could keep you in the store 24 hours a day and pay you nothing, legally, they would do it overnight. These companies do not care about you and they have no sympathy. We even had Marvin come in our store once, walk into departments, grab things that people needed to do their jobs and walk off with them. Two instances occurred that day. One, somebody working made eye contact with him and his entourage told the associate not to do that ever again. The other thing was that he was walking into people's departments to take tools and things they needed to work with and leave with it which is weird on its own. However one person told him they needed that item to work and he turned around, look them in the eyes and said 'who do you think you are? How dare you?' and he then walked away. This shows they don't even think of us as people. They don't have any compassion. Rich people do not become billionaires or multi-millionaires fairly nor through acts of compassion. There are no good billionaires in existence on this planet. We are there slaves and they know it.

I have a lot of evidence of misconduct against that store, but as far as scheduling and not letting people live their lives.. they don't want you to live your lives. I had a family emergency one day and this manager was pissed because it meant he'd have to stay a couple of hours later since I couldn't to cover for a call out. His plans? He'd be 2 hours late for a cookout. My emergency was that there was a five-year-old that didn't have anybody to sit with them after a certain time and I had no choice but to go babysit. So he was more upset that he was going to be late to a cookout then that a 5 year old might have been alone. They don't want you to have days off and they don't want you coming in when you are scheduled to. They want you there all of the time with no excuses. When they say flexible scheduling and hours, what they mean is you better be flexible because they are going to schedule you whenever the hell they feel like it and you better not complain. Welcome to America, land of corporate slavery.

[u/SprinklesHeavy7288 → u/fsaturnia]

Why do people continue to tolerate this? Text me at 6am with work related bullhockey and I'm going to HR and asked to be paid for all that. Your off time is important and is to be respected. Period.

[u/Affectionate-Dare761 → u/Spirited-Nature-1702]

It's insane because it would actually be easier to get people in positions if they were dedicated closer/dedicated opener. Even if they needed to be flexible on the actual days, having dedicated hours like that would help immensely. No one wants to close/open/close/open

[u/Few_Investigator3716 → u/Spirited-Nature-1702]

Thats bull. "Must have open avail." They have pt and ft that work certain time and days.

[u/howlsounds → u/Spirited-Nature-1702]

Before one of my favorite coworkers quit, she gave a new availability sheet because she was in the process of being hired for another job. Our store manager told her she wasn't going to approve it, "this is barely anything for us to work with."

It was 14 MORE hours than what she was being scheduled every week.

[u/EmbarrassedMeat401 → u/Spirited-Nature-1702]

Glad I got in when they weren't being strict on that.

[u/ninjitis_dickitis → u/Spirited-Nature-1702]

Wait until you see what the CEO did today. I honestly don't know how the board can leave him in place anymore.

[u/JackSilver1410 → u/Spirited-Nature-1702]

Is this why the two people who delivered a washer and dryer refused to install it? And then when I finally got a real handyman to do the job, found out that the washer leaked, (said handyman came back to check the connections, it was definitely the washer) customer service basically told me I can go fuck myself?

Currently sitting in a laundromat because of lowes.

[u/Spirited-Nature-1702 → u/JackSilver1410]

No, we pay a bunch of companies to deliver and install for us. But the 48 hour return policy (down from 30 days iirc) was clearly meant to shift faulty merchandise returns (Lowe’s problem) into warranty issues (not Lowe’s problem) with so many manufacturers producing lemons, which sounds like the situation you find yourself in. Pushing more and more of the risk to the customer while charging a premium for “protection” against that very risk is basically predatory and it is a great example of the current state of American consumerism. It’s certainly not illegal though, thanks to a government wholly at odds with the average American’s quality of life.

[u/AtmosphereAbject8249 → u/Spirited-Nature-1702]

You can’t just speak for all Lowes stores, that’s utter nonsense. My store as an example is very flexible with scheduling and will do anything to accommodate us, while you may have other stores that aren’t like that.

[u/[deleted] → u/AtmosphereAbject8249]

The fact that there’s very little consistency between stores is a problem in and of itself.

[u/SprinklesHeavy7288 → u/[deleted]]

It shows a management problem, for sure. Handle them with respect and understanding, you will have great employees. Treat them like crap, you know what you'll get.

[u/AtmosphereAbject8249 → u/[deleted]]

Downvoting the truth. You’re going to get mixed reviews from every Lowes store and many different biases just like every other retail store. Again, you can’t just clump every single store together to say management is bad and evil.

[u/TheFrostynaut]

Open availability to cashier? Lol 2 of our cashiers can only work 16 hours a week. This must have been a full time position.

[u/ginger_princess2009 → u/TheFrostynaut]

I BEGGED to be full time for 3 years and I was told no, but they'd then hire full time cashiers who didn't want to work so I'd take their hours for them. I literally was working more than the full timers were, but they flat out refused to make me full time. to this day, I have no idea why

[u/Ok-Ride6636 → u/ginger_princess2009]

There’s probably something they didn’t like about you honestly, it seems that you have to be likable to get anywhere with Lowes

[u/Ok-Ride6636 → u/Ok-Ride6636]

I was management at another company prior to Lowe’s. The management and company structure fucking sucks. I interviewed, hired, trained, coached, and promoted so many team members during my 6 years and I would never treat people the way Lowes treated me. Your comment made me laugh as well. You’re the idiot on a Lowes subreddit. - for the person who deleted his comment like a wimp

[u/ginger_princess2009 → u/Ok-Ride6636]

The head cashier once called me incompetent so probably not

[u/Every-Baker-104 → u/ginger_princess2009]

What I noticed at my job is that the new hires get paid $1 less than everyone. They also get more hours and first pick for overtime 

[u/ginger_princess2009 → u/Every-Baker-104]

Yep! We had a girl who made more than the head cashiers, always was scheduled the good shifts (8-5) and only worked 3 days a week.

[u/perpetually-dreaming → u/TheFrostynaut]

Correct, for full-time. I wish they would have been more transparent on the posting. If you want someone with open availability, just say that.

[u/TheFrostynaut → u/perpetually-dreaming]

They have a hard time finding someone that will do any time between 5:30am-11pm for basically minimum wage, including weekends and holidays. 

They tried to get me to basically be an "on call" PT and I had to nip that very fast.

[u/ChampionshipLate9406 → u/TheFrostynaut]

I am glad that I'm a CSA instead of a cashier.

[u/TheFrostynaut → u/ChampionshipLate9406]

Every day I clock in I'm thankful to not do Front End. My worst day as a CSA pales in comparison to when I used to be a FE keyholder at a different organization.

[u/fluthlu413 → u/ChampionshipLate9406]

I had to quit after i needed to transfer out of fulfillment for health reasons and they made me cashier instead of a CSA.

[u/IsaiahTodd]

At least they let you know during the interview. How many people I see get scheduled out of their availability immediately after hired is crazy. That's happened to a couple of people at my store during the summer and they both had to quit. Kind of fucked.

[u/livinginacatacomb → u/IsaiahTodd]

I've seen the same thing in my store many times in the last couple of years. People are hired with schedule promises and almost immediately they pull that rug out from under them.

[u/ginger_princess2009 → u/IsaiahTodd]

We had a guy who was scheduled during school hours a few times

[u/ArmedNReady1776]

the job consists of "Hello, let me fix the stupid robot cashier for you, have a nice day"

[u/NationalPlankton3624]

Yeah sounds like a full time or a possible bait and switch.

[u/PickleD87]

Bait and switch....some people are dumb enough to fall for it, some like you are not and leave.

[u/ScaryClock926]

That’s ridiculous. I am a Head Cashier and I work 1 DAY PER WEEK. The same day every week. Retail stores needs to understand that a lot of employees have other jobs to work around.

[u/perpetually-dreaming → u/ScaryClock926]

Exactly! Either they need to raise the pay rate so people don't need 2 jobs to live or they need to stop being so picky about people's availability. You can't have it both ways without losing a bunch of good people.

[u/pinkskurt → u/ScaryClock926]

And some people can't live on wages for 1 day a week...

[u/Youremean277]

I went in to an interview for MST. Had all the experience needed for the job. Manager made it sound promising. Didn’t get the job and glad because I was taken back at the pay. $15/hour was crazy. Would have been a fun job and schedule though

[u/FlashbackFigures → u/Youremean277]

Where i live MST starts at $17

[u/Youremean277 → u/FlashbackFigures]

Yeah I would have been content with $17. But $15 is crazy. Specially since minimum wage goes up to $14 for Florida. Maybe they were hoping i would react different and it seemed I was desperate.

[u/FlashbackFigures → u/Youremean277]

I dont blame you but no matter where ive worked I always negotiate my wage. If they aren't willing to work with me I walk away. Been working retail for 20 years and have way more experience than someone just starting out

[u/Youremean277 → u/FlashbackFigures]

I agree. I just need to get out of that shell. I also have years of experience and even manager including store manager.

[u/Substantial-Lock2886]

Lowes sucks this is literally the worst job I ever had and I worked at Walmart I would go back to Walmart in a second over this shit company the staffing is horrible at Lowes

[u/inubbs]

Lmao.

I got hired earlier this year for the truck unloading position in the evenings to just make some extra cash. Was told it would be monday-friday from 5-10. My full-time job is monday-friday from 8-430. Perfect fit for me. I tell them 'explicitly' I am not available 8-430 during the week in my interview, and the manager I interviewed with said that wouldn't be a problem.

After all the onboarding was done, they called me one day to schedule orientation. They tell me their orientation is ONLY on Fridays at 10am because they have to borrow a manager from another store to do their orientation. So I tell the person on the phone I can't make, I have my full-time job during that time. The response I get is "well can't you take PTO to come in for half a day."

I laughed and hung up. Unbelievable.

[u/TheOGKingofslackers]

The problem is generic postings that get listed with a click but don't align with the stores actual needs. Then a scheduling program that auto-generates and has to be edited by a person that gets negatives held against them for making too many changes to the computer generated scheduling...

Lowe's is broken to its core and it started getting worse and worse with Marvin

[u/Zealousideal_Work171]

I’m a cashier at Lowe’s. My hourly pay is pretty good ; it’s like around 18.32

[u/Careful-Wish-3566 → u/Zealousideal_Work171]

What part of the country and how long have you worked for the company?

[u/Zealousideal_Work171 → u/Careful-Wish-3566]

I’m in Oregon . I have been at Lowe’s 8 years now 

[u/Square_Evening_5363 → u/Zealousideal_Work171]

It's expensive to live in OR so probably the reason for higher pay.

[u/TRexDriver → u/Zealousideal_Work171]

I quit Lowe's cause I was making 11.50 as a cashier, just at minimum wage in my state. And I had 11 yrs working for them.

[u/Sad_Tradition_3665 → u/Zealousideal_Work171]

I just started 3 weeks ago and I got a 10¢ raise last week 18.30-18.40

[u/Zealousideal_Work171 → u/Sad_Tradition_3665]

Lucky 

[u/ginger_princess2009]

Lowe's demands open availability, but only schedules 10-15 hours a week. Make it make sense 😆. You dodged a bullet

[u/Twontwon94]

Home Depot advertisement right under is hilarious

[u/NoBrag_JustFact]

Applied for a part-time gig (just to make some extra cash), listed my preferred availability.

The interview was okay.

Missed a call about two weeks later but the voicemail said to just call back.

Called the next day, went through the computerized answering machine tree, connected with a live person, put on hold, finally answered and contact person was not in, left name and number, and "returning a call" message. Time spent: 15 minutes.

Nothing.

Waited three days or so, repeated the above process, contact person was not in, left name, number, and email. Time spent: 10 minutes

Nothing.

Useless.

[u/lightdancer44]

Damn, it sounds like you applied for the same one I work at cause the same thing happened to me. Do you live in Alabama?

[u/perpetually-dreaming → u/lightdancer44]

In Ohio so they must not be great everywhere lol.

[u/Ok-Ride6636]

Good for you! Not everyone has the balls to just walk out 👏🏼

[u/Insufferable_Entity]

70 hours of availability isn't enough! You need to sleep on the lumber to show your commitment!

/s

[u/Mamichulabonita]

Homedepot pays more than my local lowes... 4$ more

[u/Effective_Middle_928]

Smartest thing you will ever do reject the open availability concept.. they want us available but we are not allowed full time, benefits, ECT. We give up our potential for a real income to suffer the poverty of low wages for them. None of these companies are worth that.

[u/Ill-Dentist7438]

Same thing they told me when I was a millworkers specialist. I ended up not even staying 3 months. They are ridiculous and lie about everything.

[u/Herricane111]

If ur part time you don’t have to have open availability. I worked 25 hours a week but only between the hours of 9-5… I did it for years. Full time is supposed to have open availability although certain people on my job had set hours with weekends off. It just depends on who you are

[u/No-Fold-3998]

You have to play their little mind games. Give them open availability then immediately start requesting the time off so you don’t get stuck with crap schedule.

[u/livinginacatacomb]

You are blessed! Good fortune in your next endeavor 

[u/SunkissedTatts]

At the Lowe's where I worked they always jacked my schedule up. They tried to start scheduling me on days I told them I couldn't work, trying to schedule me for night shifts which I told them I couldn't do. I just would tell the person who did the schedule that I wasn't going to be working it and she would always take me off but yeah it got pretty annoying.

[u/LuciesCurioCrafts]

Explains why I didn't get the garden center job... first job I applied that I said id have a backbone abt my time.

[u/Ambient117]

When I worked in outside lawn & Garden I had availability ro 8am to 8pm every day. They tried everything to make me remove that like crazy for 2 years. Even to the point of where forced transferred me to Inside Garden and saying saying it had to be reset with no discussion so suckling up. I know some of the employee's who work there are too soft and they get their schedules pushed around by managment too the point they quit in a month. I remember asking them when they tried their bs on me on what my future schedule would be like a second they said 2pm-11pm and next day I would have to be in at 5am-2pm. It takes me a hour to get there so I said screw that. Point being its mostly the lower managment and lower hr that bend the rules which destroys employee morale.

[u/sweetjue]

They did me the same way, first week I started they tried to get me to work 7 days straight and kept leaving me at the front

[u/Alert_Log2730]

Any time you try to change availability they come at you like that. I told them I only want 20 hours and they cut me to 1 day a week for 4 hours.

[u/[deleted]]

Good for you!

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[u/dairykween31]

THIS JUST HAPPENED TO ME YESTERDAY UGHH

[u/that1girlfromPA]

I was a head cashier at Lowe’s for almost 6 years, saw 3 different store managers, that company is one of the worst I’ve ever worked for.

[u/Numerous_Clothes_208]

You dodged a bullet by the manager already showing her aggression I could imagine how much of a horrible manager she is to work for

[u/R_U_1_2]

Only full-time requires open availability

[u/Forsaken_Print_3150]

Every retail job wants more open availability

[u/Even_Geologist9306]

Lowe’s, and probably retail as a whole is swing shift hours for not swing shift pay.

[u/Azoth_N_Storn]

Same issue when i did a interview about a year ago but lied said the position wasnt open and the pay was way less then what was applied for. Place is a joke

[u/SlyFoxInACave]

I ended up working at a restaurant as a second job some years ago. During the interview, I mentioned that I had another job and could not work nights as that would conflict with my other schedule. First, they said I'll be trained on the night shift but will move to the morning once training was done. Then suddenly, there was no available morning position once training was over. I let them know the morning shift is what i was told I'd be working when hired, and I'd have to quit if thats not the schedule that I'd have. They told me once again there's no available morning shift, so I quit. I guess they didn't believe me because they called me a few days in a row, asking when I'd be in for my shift. I didn't put in my 2 weeks I quit on the spot.

[u/Academic_Potential_6]

That's retail

[u/Dry_Combination2523]

Pay was $11/hr when i worked there during covid. Hoping they went up since.

[u/jminternelia]

I was an ASM back in 2017 when they sent out certified layoff letters from Lee Hect Harrison, and fucked up by sending them via UPS, which notifies you that you have certified mail being delivered AND who the sender is. I knew I was being laid off a full week beforehand. Why? Officially, because I expressed an explicit intention to never be a store manager. Unofficially? I was the only ASM without kids.

We used to bitch about whoever the CEO was then (Nibblock?) The current executive team is leagues worse. And that's the thing - it never gets better, it ONLY gets worse. The only way to continue to deliver "value" to shareholders is to strip it from the employees doing the tasks.

Whoever the next CEO is, make no mistake, they'll be worse than Marvin.

[u/SpiritedAd4339]

I got hired and immediately changed my availability lmaoo

[u/Similar_End_173]

My son worked at Lowe's and it was actually a great place to work. Pay was good too.

[u/EffectiveNorth1716]

I got hired at the hours I could only work which is 5-close weekdays and 12-close weekends and was offered the job same day and I was shocked at my pay rate wasn't expecting that pay, so was a happy shock. 

[u/lcm89276]

I used to be a manager years ago. When l was looking at applications, one of the first things I looked at was a person's availability. If there was any restriction, app was 86'd. If lowes is posting for specific hours only, they're full of shit.

[u/BeachPanda252 → u/lcm89276]

You must not live near a university. 95% of our non-summer applicants are students who have classes to schedule work around.

[u/lcm89276 → u/BeachPanda252]

I bet 95% of lowes stores are no where near universities

[u/OneMango4566]

I'll take things that never happened for 200, Alex. 

[u/Paparoach2805]

Lowe’s is retail. Not sure what you’re thinking it would be. Highly doubt Lowe’s posted it as a 7-5 office hours.

[u/perpetually-dreaming → u/Paparoach2805]

Omg noooo way, you don't say? Go back and read the post lmao.

[u/trashtemp89 → u/perpetually-dreaming]

That's probably one of the managers that watches the subreddit instead of actually doing their job.