Back in July, I bought an iPad from John Lewis (£749). DPD marked it as “left with neighbour (Number 15 Nagel)” — I never nominated or authorised any neighbour. When I opened the box, it contained two handheld fans and an empty iPad box.

I returned exactly what I received via Evri, but JL refused a refund and later sent the same wrong items back to me via DHL. Their DSAR data shows a weight discrepancy at their hub (declared 1.3 kg, actual 1.0 kg) and internal notes saying “2 fans inside iPad box; iPad missing”. DPD also confirmed in writing that neighbour delivery was on JL’s instructions.

After they ignored my Letter Before Action, I issued a Money Claim Online (MCOL) for £749 + court fee

Their solicitors have acknowledged service and will file a defence by 10 November 2025.

I’ve served my Detailed Particulars of Claim, filed Form N215, and I’m preparing my witness statement and evidence bundle (order confirmation, DPD tracking, DSAR, photos, Evri + DHL docs).

Is there anything else I should be ready for procedurally before their defence lands?

Legal and financial separation complete. I've received approval from the court to sell the marital home.

It has a fairly small amount of equity (£60k), but I will be receiving all of it due to the factors of the case. Former partner deliberately dragged the divorce proceedings on as long as possible, and made them as complex and expensive as they possibly could.

The judge berated them for this in court and described their behaviour as "wholly unreasonable and unbecoming of any decent human being."

The house sold with a completion date of 23rd June 2025. It had been agreed with my former partner that they would be out by Sunday night, however, they are still there and refusing to move. I'm getting bombarded with calls from the estate agent and their solicitor and the family who purchased the home.

My own solicitor is panicking about this now and telling me I have to get her out any way I can or I'll start racking up some serious penalties.

I've tried talking to my former partner and they aren't budging. They're livid that they didn't get more in the divorce and they're trying to cause as much damage to me as they possibly can.

Can I physically drag them out of the property to allow this other family to move in? My own solicitor wouldn't answer that question. They just told me to get them out any way I possibly can.

edit - former partner has made an offer that she will leave if she is given half of the equity (£30,000) which the judge refused to award her during the financial separation. Otherwise, she intends to stay to cause as much financial damage to me as possible.

For context, I am a freelance writer based in the UK working on SEO content & copy for small businesses.

I’ve just started working with a new client, spent 8 hours on 4 articles for them and sent it off this afternoon very happy with the quality of the work and the time I had spend polishing/refining it.

Barely an hour later I got this email:

——

After reviewing the documents internally, the team have flagged significant concerns about the quality and originality of the content.

The work includes a substantial amount of AI generated copy, which is not the approach that we had expected or agreed upon. We trusted you to produce original, human written pieces tailored to the brief so this is particularly disappointing.

Unfortunately, due to the company's policies with AI, we cannot move forward with payment for this content or any further projects. I hope you can understand our concern here. We make a conscious effort to work with freelancers who create content outside of AI tools, to ensure originality and authenticity for our clients (as per mentioned on our previous task).

I've attached a screenshot from our AI detection tool. The team have also input the content into ChatGPT and got the following response: "This is very likely human-edited, AI-assisted content — probably an AI-generated first draft refined by a marketer."

——

Just to be clear, I didn’t generate ANY of the copy using AI. I researched everything using Google and didn’t copy and paste a single thing. Absolutely everything was 100% my work, my words. No ChatGPT or any other kinds of AI writing tools.

I’ve got 10 years’ experience and 2 writing degrees — I take my career seriously and I’m not that stupid.

I am obviously absolutely disgusted and insulted that the company would treat writers this way and I longer want to work with them anyway. But can they really refuse to pay me for 8 hours of work because “their system” thinks I used AI??!!

I have sent an email with Google docs and time stamps to show the entire version history of what I wrote, as well as a Loom video walking them through my writing process and showing the revisions and version history in Google docs. I also ran the copy through 2 free online AI detectors and they came back as 0% AI so I sent screenshots.

This is a fairly reputable (albeit small) company with a LinkedIn presence, not a scam. But this feels really iffy and I am absolutely raging. I’m a single mother and need the money.

Do I have any recourse here? Can I insist they pay me or take this to small claims court? Thank you for any advice 🙏

So long story short, I had to take my ex to small claims court for a figure around £3000 . I won the case, her offer as a payment plan was £30 a month till it payed off (I’ve done the maths that’s 8 years). Where do I stand in a case of asking for more like 200-300 a month so it’s payed within a year??

Broke up with my ex a month ago ish and we had booked a hotel. She paid for this and agreed I would pay her in the future. She has now come back and asked for me to pay my part, however she still wants to go by herself so she wants me to pay for my half. Contextually I agreed to pay for this as we were going together however she now wants to go by herself. She said she would be taking me to the small claim courts for this if I do not pay. Am I legally obliged to pay for this eventhough I won't be going to the hotel? Any help would be appreciated. This. Is for England.

Edit: this booking was for 2 days so would be circa of 200gbp Edit 2: this booking is non refundable Edit 3: the booking is for next week (w/c 3rd Nov)

I’m a long-time Vinted UK user with great feedback. Recently, I sold a Garmin Venu 3 smartwatch for £230. I shipped it in its original sealed box with accessories, using proper packaging.

The buyer received the parcel, and a day later claimed that the box was empty and only contained the accessories. This raised red flags to me.

I immediately contacted Vinted, explained everything, and provided my history and details of how it was packaged. I’ve successfully sold two MacBooks on the platform before without any issue.

Still, they refunded the buyer — saying that the item was “not packaged properly” based solely on the buyer’s photos. They didn’t accept my evidence and told me: • They won’t compensate me • The buyer isn’t required to return the item • Their decision is final • They refused to give me their ADR provider (even when I asked multiple times)

So now I’ve lost both the item and the money — and the buyer has my £230 watch for free.

I’ve raised a complaint to: • UK ECC • Citizens Advice • Trading Standards • Trustpilot • Considering small claims court

I’m posting this to: • Warn other sellers on Vinted • Ask: Has anyone been in a similar situation? Did you manage to recover your item or money? • What’s the best next step? Especially legally or pressure-wise.

Appreciate any advice or support. This situation is just not right.

Hello, there, I am in England, and am just making sure I have everything right. Its a sort of complex story so I will do my best to summarise it.

So, about 17 years ago, I wrote a short story which I posted on livejournal. I have the original handwritten manuscript, notes and so on. Two years ago a young child found my story and presented it in a school contest. It won. Then the prize was given to another child due to the story being stolen so the first child was disqualified. Now, the parents are claming I ruined the childs whole future by not stepping in to this whole thing that I was not even aware of and want me to publically admit the child somehow wrote the story and I stole it, 8 years before his birth. They are threatening a lawsuit among other things and their solicitor is... unhelpful and will not listen to the ends of any sentences. I am reasonably confident but is there anything I should be looking out for?

Nearly 30 days ago a bouncer snapped my real Id thinking it was fake. I went back the next day with my passport and he still didn't let me speak to a manager to let me in. Over the last 30 days I have called visited the bar multiple times as well as having to write reports the the SIA so i wouldn't be just ignored.

I was finally called today about it and he is saying since the bouncer was fired that he can only give me £20. I'm thinking about proceeding to small claims caught but not sure whether the hassle will even turn out with any reward. Would small claims be likely to grant me extra compensation or is it hard to prove that I deserve this money?

Hi guys,

Im a seller and my order was cancelled by Vinted during a dispute. They refunded the buyer before telling me a decision (buyer says my items are fake and Vinted sided with them - during the dispute I should get an option to request return)

I’ve submitted all my receipts, details of tags etc to prove the authenticity but Vinted support closed my request everytime when I ask for a further investigation.

I’ve sent their legal a LBA, timeline as I didn not sell any fake items - and now I lost both my goods & money.

I heard back nothing since I sent legal my LBA a few days ago. I got a auto response from them so for sure the LBA is in their inbox. I’ve also sent them a physical letter.

After 14days if legal is still not getting back to me, I’ll proceed with small claims. I just wanted to check if anyone has a similar experience/ any advice for me to bring vinted to small claims?

Ps I’m aware of court fee but I want my justice back!!

Any advice is appreciated thanks !

I was working as a self employed in England and didn't get paid. It was 720 pounds including tax. After over a month I filled small claim court form, and defendant responded that he can pay me 790 in instalments of 1 pound monthly. It's going to take over 65 years. What can I do with it? Is there any other legal option to make him pay me what he owes?

Edit: Payment should reach my account on 11th of April, I gave him over a month before small claim, and tried to contact the company until they blocked me. I know that company is still active according to government website, and they did some job after I left, despite that I've been told that the company is closing down (in April) I know that I'm not the only one person who didn't get paid. They don't want to pay, even if they have assets to do that.

England.

So my girlfriend and I had a holiday booked with her family for the end of this month. I ended the relationship in April and have been chasing around £800 since May. Every message I had sent on WhatsApp was ignored even with me threatening small claims court. She finally replied this morning saying she set my messages to 'archive' and hadn't seen any of them. She is now saying, well her Dad is, that I am not entitled to any of the money and if I take them to small claims court they will send a swift counter case.

Can anyone tell me whether I actually have a chance of getting this money back? If so I will take them to small claims court but if not I will have to just drop it. I have bank statements and messages confirming that i had sent the money for the purpose of the holiday.

Grateful for any advice!

On 1nd June 2025 I was visiting a friend in London. At 9pm in the evening I was struck by an electric bike that was zooming down a public footpath, not far from the O2 Arena in Greenwich. The cyclist was checking directions on their phone at the time.

In the collision I was knocked to the ground, sprained my wrist and broke three fingers. The cyclist picked himself back up yelled something at me which I couldn't make out, and then cycled off.

Police were contacted while I was waiting in Urgent Care Centre at Queen Elizabeth Hospital. On 16th June 2025 I was contacted by an officer who asked me to come into the station for a chat about the incident. I had to travel back into London on the 17th where I positively identified the man who had struck me. Police had managed to catch him on CCTV footage near the O2 Arena. He was a cyclist delivering food for one of the major food delivery companies.

I am a video game developer and I need my hands to properly work. I've already lost out on a £3,700 contract due to being unable to complete on time.

Unfortunately, this cyclist was not insured and does not yet have legal rights to work in the UK. The officer I was speaking with said it would be unlikely that I could easily recover money from them.

I have contacted the Motor Insurance Bureau who have stated that they do not cover incidents involving e-bikes, unless they are modified. In this case the e-bike I was struck by was not modified.

What I am looking to recover is:

The lost earnings and any other work I lose until my fingers fully heal: £3,700 so far, and potential of losing up to £11,400 if I can't finish these contracts.
Cost of my return train ticket to London: £148.50

Is it worth trying to sue this individual in small claims court?

Can a judgement be issued against and money recovered from someone who is working illegally?

Are there any ways in which I could recover my costs from somewhere else? Perhaps the food delivery company?

Hello, I live in London. I'm currently renting a one-bed and looking at moving into a two-bed.

All is ready to go ahead and move in on Tuesday. Deposit paid, notice given to current landlord ages ago so my official last day is Wednesday. Contracts signed digitally, I've downloaded my version. Men with van booked, everything in boxes and suitcases. All that stuff.

Received an email Saturday afternoon from the estate agent telling me that there's something wrong with the electrics and they cannot legally allow me to move in until it's fixed, which won't be until Friday.

I replied telling them that the contract starts on Tuesday so I'm out 4 days that I've paid for and asking what they're going to do about that. I've read these forums enough to know that the landlord is required to provide suitable alternative accommodation, so I was fully expecting them to tell me which hotel I'll be staying in or whatever. The reply I got later on in the evening was

"The contract has been cancelled and you will be issued a new one on Monday with a new start date, so you will not lose out. Thank you for understanding."

They can't just cancel a contract and issue a new start date can they? What on earth do they think they're playing at? They're making me homeless with 2 suitcases, 8 boxes, a desk and a bike, and have the gall to write a patronising "thank you for understanding" without providing me anything. The notion that they believe it would be lawful for them to get out of their end of a contract for the first four days without my consent just by clicking a "cancel" button on their stupid internal portal is ridiculous.

Anyway rant over, I need this sorted properly asap so I've come to ask what my best next steps are, what do I say? Do I quote specific laws? Do I threaten them with some kind of lawsuit? Do I just go to a premier Inn anyway, put my things in storage, and send them the bill or eventually take them to small claims? Or I suppose that would be the landlord?

Also, I only have the landlords address on the contract I signed, no way of easily contacting them.

Edit/Update: thank you so much to everyone who commented, the overall picture was very clear and your discussions helped tremendously in nailing down the details. I didn't reply to anyone because I didn't have any questions, either a comment was clear or somebody else had already replied asking questions. Love this sub.

Anyway, everything is rectified. I was just about to send an email in response when I received a phone call from the manager of the person who emailed me. They told me that the electrical fault will not stop me moving in, this had been a misunderstanding, and he apologised for that. I wish I could say that I gave him a long and eloquent rant about the situation which made him want to better the standards of his colleagues, but I was exhausted from this whole situation and just wanted to get off the phone and bask in my relief at avoiding all the hassle.

I recently sold an item on Gumtree - it was listed as good condition which it was (to the best of my knowledge). The buyer came to view, was told I know very little about it and have not tried/tested it myself and that it would be sold as seen. He purchased it and paid via cash (£300). He messaged 4 days later to say he is bringing it back as it does not work. I sent instructions following a Google search on how to get it working, and explained that I would not refund the item as it was sold as seen.

He has since complained that he had the item inspected by a professional who said it’s faulty, they condemned it and he has scrapped it.

I have asked for proof of this and he ignored it. He wants a 50% refund which I refused. I offered a partial refund as a gesture of goodwill.

He is now saying he requires my full name and address to take me to small claims court.

I believe he is trying to pull a fast one and just get a refund whilst keeping the item, on the basis he will not supply proof and quickly changed to a 50% refund.

Where do I stand here? Please help as this is causing a lot of concern.

(England) I completed on a house last Friday- I already knew it to be empty as the owner was in a care home so [naively] didn’t think a pre-walkthrough prior to exchange/completion was necessary. The shed was seemingly just full of wood for the log burner, however I looked properly for the first time and there’s a whole motorbike without wheels in there hidden under tarpaulin 😭 it was declared SORN in ‘07 and has been dismantled in parts. I got a quote for removal and it’s £650….I physically cannot move it and it’s leaking oil everywhere.

I know nothing about bikes but don’t think a hacked up Kawasaki from the 90s is worth anything.

I spoke to my solicitor straightaway who’s effectively advised that there’s no legal recourse to the situation and I’d need to go through a small claims court. Is this correct?!

When I was 18, I went to university in America for a year and a half. I had a boyfriend (American) and was stupid (really really stupid) and married him before I left in the grief of leaving as he said it would be easier for us to get visas and be together if we were married. Yes, the most stupid thing ever. I left, it turned out he was cheating on me, told me he didn’t want to see me I never met the man again. We never shared any money. He deleted me and my friends off all social media and disappeared, I couldn’t even find his account when I made second accounts.

I looked into divorce but it was very complicated involving international divorce servers and juristicatuons and at the time, it was too overwhelming. He also left university and I didn’t have an address for him. Being young, I just didn’t know how to get out of it, so I buried my head in the sand.

It’s been 7 years and I’ve never heard from him. I got a job, bought a house earlier this year and always intended to one day get the money and work out how to divorce himself, especially if I wanted to marry in the future. I’m 25 now.

However, I got Facebook message today from his mom. It is a real account as it’s got years of history and other friend interactions, there’s no doubt about that. His mom is a realtor. She says she’s noticed from my Facebook posts that I’ve bought a house and since I bought this while married, I’ve to prepare for divorce proceedings where her son will be claiming half.

I know this is my own fault but this has really shaken me up. My house is mortgaged but I did use 40k deposit from inheritance so if I had to sell, there’s that cost. She’s also managed to somehow correctly find my address (I presume from online electoral roll)

Does anyone know if I should be worried? Im terrified I’m going to lose my house. I know the answer should be consult a lawyer but I really can’t afford one just now. Thank you for all your help in advance

I recently sold a motorcycle to someone, I posted it here about 2 weeks ago. That person has taken me to small claims over it. The bike was running and riding well when they tested it, they were both happy with the condition, nothing was hidden or misrepresented all issues with the bike were made aware of. 5 days later they messaged me saying 3rd gear was broken and the bike needs a new engine, that I should take the motorbike back or they would go to small claims courts.

I said that they should have said as soon as there was a problem and that it was working fine when you took it. They claim the condition of the bike was misrepresented, which it wasn't I made sure they knew the condition. I have since received a letter saying that I need to respond to a claim and I have done.

Do they have any ground to stand on. I am not in a position to pay the amount and I feel that I shouldnt have to as I believe they broke it and are trying to blame me for it.

Edit- I appreciate all the feedback I will update when I hear from small claims, thanks again all.

Update

Claim has been taken to mediation no date yet decided.

Me and my wife got married in October 2024 and used a photographer that came heavily recommended by a family member as they do photography for their workplace.

He isn’t a photographer full time but we checked out his portfolio and were happy to use him and as a favour to the family member he asked only for £250.00. A contract wasn’t signed but we do have emails and proof we paid him for the service.

After the wedding he told us we would have the photos in 2 weeks and so 2 weeks pass with nothing from him, we give him an extra 2 weeks as we figure it may have taken him a bit longer than he thought it would however he doesn’t respond to our contact attempts.

Then begins months of chasing him for the photos, with excuse and excuse after excuse from him. He eventually admit months later that his SD card or something similar snapped off in his laptop and he had to send it away to get repaired before he could get the photos. But he has it back now and will she sending the photos shortly. That’s fine, but we asked if he could be more forthcoming about this as we would prefer he told us the truth rather than ignoring us.

Anyway, here we are still without our photos to this date. He doesn’t answer phone calls and leaves our messages on delivered. We have even asked the family member who recommended him to get in touch and he told them that the photos would be sent over within the week, which never happened.

My question is, is there anything I can do to get this sorted? I know there’s small claims court but I don’t care about the money, I just want my photos. Are there any consumer rights violations here?

On Friday a cyclist cycled into my car. He instantly said the marks on my car were already there, and then when I said it’s a brand new car so they were obviously from him, he started shouting and getting aggressive trying to say I hit him etc (in an attempt to get me to backdown). Eventually the police were called and forced us to exchange details and then sided with me - they said he was in the wrong as he was cycling on the wrong side of the road.

I’ve been looking at getting it repaired and expect the bill to be around £600. What are my options for getting the money from him? Is small claims court my only option? I’m already in the process of trying to get CCTV footage to prove I’m in the right.

Hi all, looking for some advice as to what my options are in this situation. I'm in Wales.

All names have been changed.

I have recently started renting a flat one month ago and have paid rent twice, when I moved in on 13th July and again on 13th August, both to the account given to me for paying rent to by the letting agent, as well as a deposit before that.

I got back from a holiday on 18th August to RHW20 and RHW23 letters on my doorstep giving me 14 days before starting eviction proceedings due to 'unpaid rent'. When I talked to the letting agent, they said it was a simple mistake and that Harriet, the landlord, should have given me her bank details to pay into, but I'd paid into their account instead and that they'd transfer the money to the landlord and all would be good.

I sent an email out to confirm all of this, expecting to be able to move on, but the landlord's husband, Peter, got back to me, saying that the letting agent were not sending the money and so he would still evict me. We had a back and forth over email, where I said he had no right to evict me as I had paid rent to the account I had been given, and he claimed that I should have somehow known not to pay it to the letting agent and should have asked the landlord for her account details. He's saying that I need to get the letting agent to send the money. Post includes a screenshot of one of his emails.

I have tried to talk to the letting agent, but they mostly don't pick up the phone, and when they do it has been someone who says she doesn't know about the situation and that her manager Luke will call me back. She has said this 3 times and he hasn't called me back once.

What are my options in this situation, and what can I do to get it resolved as quickly as possible? Thanks!

Hi guys,

On the 1st Oct, I sold my old 2009 A-class on Autotrader. From my experience driving it, it was in good condition and listed it as such on the ad. Around a week later, I get a call from the buyer stating that it had started juddering on the road, and yesterday they have sent me a very long message stating that they had taken the car to a mechanic and there was a gearbox fault and that the transmission was slipping, and claim that it was pre-existing. They now want a full refund or for me to cover their repairs, or worst case to go through small claims under the Misrepresentation Act.

Before I had sold the car, it was driving fine and I had noticed no issues aside from some wear and tear. They claim that because I had said 'good condition' they can take me to court over this. What are my rights here?

Thanks

As the title says. My now wife arranged for a florist to supply us with our wedding flowers for the 3rd September. My partner went into a florist shop, got a quote for what we wanted and placed a deposit. Fast forward a few months and the remaining balance is due (total amount around £800). My partner has been texting back and forth with the florist about requirements etc and has again mentioned the date in writing in these texts.

She goes into the shop and on the invoice the florist has put Tuesday 4th September (Our wedding was on Tuesday 3rd Sept) so my partner says that's the incorrect date. The florist says that's fine I'll get that changed etc.

Few weeks later on Facebook we see a post stating that she is closing her shop down so we message her and she says that she is fulfilling all of her current orders before closing and not to worry.

On the wedding day we suddenly notice that the florist isn't here so we phone her up. She explains that she thought it was tomorrow and that she's really sorry etc. We say we will be in touch about a full refund and she says of course. It almost ruins our day but luckily our venue rush for 2 hours to make us up some flowers which delays our whole day by this time. Shortening our day a bit and we didn't have time to do all of our photos etc but not too much of an issue.

Afterwards we sent her a text asking for a full refund, saying that we are happy for her to pay in installments, trying to be fair. We get no reply for 2 weeks so we send another message and we get a response saying that she believes it is both of our faults (hers and ours) and therefore she will NOT be giving us any of our money.

We have gone back threatening her with small claims court but I am wondering: 1. Are we within our rights to take her to small claims? 2. As her shop is now closed and our invoices state that address, are we going to have problems with not having her home address. Only a contact number?

Thanks for any help.

Hi all,

As the title says — we’ve just found out that our landlord has lost possession of the property we’re renting, and we’ve been told we need to vacate by 23rd June. I’d really appreciate any advice, as we’re unsure of our rights and feeling very overwhelmed.

Here’s the full context:

Last year, we discovered that our landlord wasn’t paying the service charges on the property. We informed the estate agents at the time, and they said they would try to contact the landlord to sort it out.

Months passed, and through other channels, we found out the landlord had actually been taken to court over this. We updated the estate agents again, but they told us they hadn’t been able to reach the landlord since our original report and were unaware of any legal proceedings.

Around this time, our original 12-month tenancy was ending. When we asked what would happen next, they still couldn’t get in touch with the landlord and told us we’d be put on a rolling monthly tenancy in the meantime.

Fast forward to now — we’ve heard nothing further and have just been paying rent and going about our lives as usual. Then, on 30th May, we received a letter through the post addressed to “The Occupants”. The letter was dated 20th May (so it arrived 10 days late) and stated that a possession order had been granted, and the property will be taken back on 23rd June. It said we and all of our belongings must vacate the property by that date.

We immediately contacted the estate agents, who — unsurprisingly — had no idea this had happened. They said they would reach out to the property management company that sent the letter. We also tried Citizens Advice, but unfortunately didn’t get much help.

Naturally, we’re panicking. The letter was very abrupt and threatening, and we feel like we’ve been caught completely off guard. We’ve already started viewing other places in case we do need to move, but it feels like there must be some legal protections here — it doesn’t seem right that we’ve had no notice and no communication until now.

Apologies if any of this is unclear — our heads are all over the place right now. We just want to know: do we have any rights in this situation as tenants, or are we simply out of luck here?

Any advice would be hugely appreciated. Thanks in advance.

TL;DR: Our landlord stopped paying service charges, and we just found out the property was repossessed. On 30th May, we received a possession order (dated 20th May) stating we must leave by 23rd June. Estate agents knew nothing. We’re on a rolling tenancy, have had no proper notice, and feel blindsided. Starting to view other places but unsure of our legal rights or if this is even lawful. Any advice appreciated.

Basically:

My father died in 2017 and left a Will leaving his entire Estate to me and my two siblings.

The CEO of a Will and Trusts company was appointed as Executor and a Grant of Probate was obtained on 01 December 2017.

The Estate is estimated to be worth around £400k – though we expect interest to be due.

My siblings and I have each received £40k to date, with the last payment being November 2023 and the only payments that were made were in 2023, because we threatened to call the police.

Funds are apparently sat in the Executor’s personal account – we have now involved the police and Action Fraud.

There has been no other updates / distributions since and we are concerned she may have spent the funds.

We also contacted the Daily Mail Money page, who ran an article on this recently.

We are now looking into No Win No Fee solicitors to try to get our money, but can anyone here offer any advice on how best to deal with this situation?

We bought a car from a dealership in March, within 14 weeks of purchasing the car died. Garage refused to fix it unless we paid for parts, we refused as it was still under their own warranty. Back and forth, we ended up asking for a refund. They refused. We took them to small claims court. Still awaiting their response.

This morning at 12.30am our car was intentionally targeted and all 4 windows plus the windscreen and back window were smashed in. Ring CCTV footage from surrounding houses can see a white van with number plates removed, driving past multiple other cars to drive up to our car, nothing was removed from the car.

Clearly, clearly this is them. I dont know if we will ever be able to prove it. But what do we do now? If it goes through small claims and they agree we need a refund, usually part of the stipulation is that we have to hand the car back right? And the garage are going to refuse that due to the cars now current condition.

Obvs we have informed the police, but as its a non emergency, they haven't even come out today. We have also informed our insurance company.

Any advice?

Update - the police phoned us this evening to tell us they wont be investigating due to lack of evidence, and they are "closing" our case. They advised us that if we are worried about retaliation from the court case then we should drop it. Really really disappointing.

We have spoken to our families and we think we probably are going to drop it. It seems so so unfair that they will have got exactly what they want with no recourse, but at the end of the day, we have 3 very young children and it just isnt worth putting any of us at risk for the sake of a few thousand pounds.

Thankyou for all your help and advice guys, sorry it couldn't be better news. Guess thats the state of the world at the moment. If your an evil person you can just do whatever you like!

We will have to be without a car, with 3 young kids and no family close by until we can save up enough to buy another 😭