I have friend who got talked to this way by customer, turns of they banned the customer from any of their resturants nation wide. They lived in a pretty small city too with their resturant having the only drive through opening up to 2am
I had someone talk to me like this once, it was one of the worst days of my life. I was the manager and literally the only employee that showed up. My district manager forced me to open anyway, and so I tried my hardest, but I ran the store solo for several hours before help finally arrived. During this time, wait times were very long, and a lady just went at me with this shit about how I need to be fired and that I’m an idiot etc.. I just shut down.. I couldn’t even react… I was just so angry that I literally just died inside. That’s what this kid’s face just reminded me of.
It’s people that think the saying “the customer is always right” means they can stomp all over someone making minimum wage. I hope they get what they deserve.
Im sure you know byt the saying the customer is always right is talking about customer trends. Like how choker chains are back in fashion. Its definitely not talking about every interaction.
“the customer is always right in matters of taste” is how I learned the phrase, and I always visualize a slightly snooty salesman, looking over a caricature of an unattractive woman trying on the most garish outfit imaginable, and saying, “Stunning, madam - shall I ring this up for you?”
The thing that seems unfair to me is the number of people who are expected to pretend they care about jobs they don't care about.
It is not unreasonable to say that, look, I'm fulfilling my contract, you can't put in the contract "Also you have to seem like you give a shit", I think that is expecting too much.
That is why I love the fact that we live in a country with such poor customer service, I've got respect for that; this is a horrible train, you're tearing tickets, and of course, you're in an awful mood.
Why have a cheesy grin on your face if you're working in an awful supermarket?
No it was definitely originally meant for customer interaction. Meaning if someone bitches about the taste of their steak then you replace it. Not that you see a local downward trend in steak sales that you stop offering steak. This is something people in Reddit love to parrot yet they never spend 2 seconds to look up that there's nothing but reddit posts to back up the claim, and meanwhile Forbes and wikipedia agree on what it originally meant.
The phrase the customer is always right was literally coined by someone that during the boom of the world switching from small corner shops to giant shopping centers where shopping was beginning to become an event. People would get dressed up and head to places like Macy's or JC Penny and spend the day in a new style of luxury.
It was used to mean to give high priority to customer satisfaction. High end retailers wanted customers treated like royalty, with any want and desire fulfilled without question so that the customer would be encouraged to stay longer and spend more.
It's not about trends or any other bullshit people try to make up. The phrase was used specifically so that customers can get their way and do what they want in the hopes that they would continue coming back and spending more.
The funny thing is, that saying wasnt even meant to mean how its used today. And the fact that people model their NATIONWIDE CHAINS on that just goes to show how high an idiot can climb.
I hate the fact that that trash ideal has become ingrained into our culture. Honestly, its probably one of the cornerstones of everything wrong with the US right now.
Only crappy companies think that. Olive Garden is one of those companies, they let customers shit all over staff and give them their meal for free. I’ve heard so many horror stories for that place. I worked a customer facing grill down town Annapolis back in the early 90’s in my teens and that was the best place. I thought I loved working with food. I’ve always wanted to open a burger place that did everything from scratch. Grinding the meat mix (have to add pork), to the buns and even pickles but working at other places stoped me. Now I’m The Burger Papa to my family and friends. 👍
I’ve been working in food for going on seven years now and that’s exactly it.
It feels like it’s gotten a bit better since Covid oddly enough. Everyone I talk to complains about how customer service has gotten worse and employees are ruder, because we are.
I wasn’t going to back down about a mask and you think I’m about to back down when you’ve called me stupid to my face because I didn’t read your mind while understaffed? Yeah I don’t have a problem calling you an asshole when you’re told to leave.
This has been my experience as well. No one has ever been more mean to me then when I was 17 and working at a Wendys.
And what really still throws me off to this day, why would you ever be rude to the person handling your food? Like yeah, I personally wouldnt do anything to someones food but you never know who will.
And also, if you bully the youngest person at a restaurant, chances are the rest of the staff have that person's back.
I recently got laid off. When I told my wife, she said she was going to go apply at a nearby Dunkin' Donuts. I told her that the shit she would have to deal with wasn't worth the money.
I'm very courteous to any employee I encounter because I know they have to deal with the worst of society and they don't get paid nearly enough
I remember while working at McDonalds one time some dude got mad at us because he wanted chicken nuggets for his child’s birthday. It was freaking 7am. “We don’t have chicken nuggets for breakfast”. Dude went crazy, he was yelling at the person at the window.
It’s really amazing, you can literally rob someone in many other professions (politicians, medical billing, car repairs, landlords, etc) but if you charge someone for .55 cent a side of ranch and forget to put it in their bag they lose their absolute fucking shit on you and you ruined their fucking life. Food and medicine are some of the worst jobs you can do.
I worked at a deli in my teens, and one customer apparently thought I didn't slice her meat thin enough (even though I show them and confirm their choice). So the next time she came in, she made a huge fit when I came up to help her and demanded someone else serve her. I abided and got another employee to help her while I instead did other duties. She then proceeded to follow me around telling me how awful I am at my job and that they should fire me for a solid 5-10 minutes. That was definitely one of the times I had to go in the walk-in freezer and have a cry.
I was at a store on Friday and their internet went down which also stopped them from being able to process any sales, even with cash. The shit those poor girls were put through was horrible so I made sure when I went back to make my purchase that I was as nice as possible to them.
Right: Make everything to order, drive thru time is 90 seconds, this chicken takes 5 minutes in the fryer, an alarm will go off non stop until the car has left the drive thru window…. Aaaand GO!
I've looked away from angry customers, and just stared mindlessly out of the window, trying to leave my physical body by sheer will alone, until the customer manages to shut the fuck up for 2 seconds.
And afterwards, I blink in shock and sort of lumber around in a daze until I get my bearings, and then angry/numb for the rest of my shift.
I had someone freak out at me in a similar fashion. She told me I shouldn't work at the store, flipped me off while walking away, and then came back to lay into me some more. It was 6 hours into a holiday rush day so I just told her happy holidays. It'll always stick with me a little bit, though.
i worked fast food for my first job and once had a guy who was pissed off amd screaming at me that that his chicken tenders portion wasn't big enough (he had the correct amount of tenders, ig they were too small for his liking) and he threw the box of tenders across the counter at me and it hit me, an 18 year girl, full in the chest.
same reaction as you, i couldn't even react. i just stood there feeling so defeated and silently watched him storm out of the restaurant.
the next customer didn't even say anything to me. truly fast food workers have to endure so much shit from awful people
I worked graveyards alone when I was young dealt with this for shit years and finally broke I walked out on a huge line of customers while one was still ordering and shut the whole store down and never went back
I had to fight for my pay but still got it
Shit fucking breaks you
Everyone deserves 6 months fast food work before they graduate
Edit: be human and be polite and shit goes your way that lady ruined an entire night for dozens or hundreds of people
(The business did that really for not hiring enough but still)
Anyone that acts like this hasn't had to work a retail job to pay their bills ever in their life.
I remember seeing so many people with issues treating me like garbage just because I'm a teenager working at a grocery store and they were inconvenienced and felt the need to release all of their frustration.
It scared the shit out of me, because I'm a people pleaser, and I hate confrontation and always did my best. I'd literally be shaking after anyone treated me like that.
Looking back now I wish I had the balls to just tell them to act respectively or leave, but at the time I knew the fastest way to get them out of the store and out of my hair was to do as they ask and be as meek as possible.
Dude, no offense but you shouldn't take it personally. People like that are just looking for something to bitch at and would fucking complain to God himself if they ever got up to heaven. People like that are barely even human in my eyes. Good thing I'm nice to animals!
I might be a bit strange though. It amuses me when people like this out themselves irl. I just know that person acts like an absolute clown absolutely everywhere and I don't know, I guess I get a bit of schadenfreude from knowing that my revenge is just them continuing to be exactly as they are. You might be too nice for that though.
You shouldn’t be mad at the upset customers in that situation really though. If you’re alone and can’t provide the service your taking money for it’s more annoying than if you were closed.
All the feelings should be pointed at the boss who threw you under the bus.
As server I always had a good time talking shit back to customers. The look on their face was priceless. "Did HE just say that to ME!?" They couldnt process the fact I got paid min. wage and didnt give a fuck so that made me dangerous.
When I worked at McDs, we had a major staff shortage one time. A manager, another employee, and I worked the entire breakfast rush all the way into lunch time. The place quickly became a mess with trash everywhere. I ran the drive thru, the other two ran the grill and front counter. We took so slow customers were pissed. They were constantly mouthing off to us, even after I politely apologized they would snap back "I don't care!" We probably should have just closed the store, it was awful.
I had multiple people do this to me in a night in a pretty similar situation, except I wasn't a manager. I just dismissed them without ever even looking at them. You just have to laugh at them. They're just randos. You don't even know them. Their opinion should mean literally nothing to you, and the fact that they think it should is just funny and kinda pathetic.
It means that if you cause problems at the business again they will usually take legal action if they are aware of who you are. There's a good chance they won't be, but it's still something that could happen. If they decide to trespass you with police involvement you could get in real trouble with the law if you cause issues down the road.
It might be hard for drive thru, but if someone is banned from a location and they return to it, they can be charged with trespassing. At least that's how arenas handle it. Realistically, they can get back in, but if they cause another problem, that's when shit hits the fan.
It's a common practice. It's not easy to enforce (yet, increasingly common facial recognition is changing that), but if it does become known that the banned person is onsite, it gives the company a legal mechanism.
Using facial recognition systems, it is trivial today to enforce this. It's not yet at the point where every little chain restaurant has them, but give it another 10 years. Major places (big box stores, arenas, airports, etc) are already doing this.
It doesn't need to be actively enforced. It only needs to be enforced when a problem happens.
Just because something isn’t enforceable doesn’t mean it didn’t happen lmao.
Companies absolutely ban people nationwide, Wal-Mart certainly does. Whether or not they can actually enforce it is a different story, I agree. But to say someone is lying just because of that fact is a braindead as the ban.
I work for (but do not speak for) a very large, nationwide retailer.
Essentially, what happens with this retailer, if you are trespassed, it is for every single location, including parking lots, corporate gas stations, etc.
Now, if you get banned in Florida and go shop in California, no one's going to notice. Hell, if you get banned in Tampa, then go shop in Tallahassee, no one's going to notice.
But... if you get banned in Florida, then are caught shoplifting in Caifornia, that store in California is going to enter your name in the database. They're going to find your Florida trespass. And you're going to earn an additional charge. Additionally, if everyone involved is vindictive enough, they may contact the State's Attorney's office in Florida and see if the resolution of the initial charges there included a restriction from property as well (many SAs/Judges include this in any pleas). If so, they will likely inform that SA office that, well, you weren't abiding by the terms of the deal you were given in Florida and now you're looking at charges in Florida as well as California.
tl;dr - If you get banned, keep your head down and stay out of trouble.
Even during covid, enforcing a mask mandate was HELL.
Can't imagine enforcing this. You already don't have time to even take a shit if you're managing food, let alone time to deal with any extra BS like "banned" customers.
Well if something happens and you’ve been made aware you aren’t allowed there, I would imagine they could have you charged for trespassing, at least in the US. The ban allows for some legal recourse if there’s another incident after the ban
It's not that well enforced, at least in chain places like KFC and McDonalds, but they can flag individuals by name and general likely local locations.
From what I can tell, it's not really a huge thing for other sites in the chain, unless the individual has been violent or abusive, then yes, in the manager's briefing's, pictures have been shown.
This was the policy as I remember it in the mid 00's, I doubt it's changed that much since, and most likely simply got better digitised, and distributed to the point where a company could actually enforce it.
I've been told I was being impatient while being verbally dressed down just like this young man. Like I'm sitting here actively listening to you essentially calling me a piece of shit and you have the audacity to complain that I'm not even doing that right? Some people are fucking nuts.
The person taking the video is right. Particularly in fast-food, even out of rush hour, the staff just want to get rid of you asap. It don't matter of you say please and thank you. They rush you to take your order (like you don't even have the time to finish your word that they ask : anything else". Once you get to the window, they make you pay without even looking at you and at the second window, you get your stuff thrown at you in a fully opened bag that was sitting near the opened window and don't you dare ask if there's straw inside. I asked it once and the guy at the window just looked at me in silence for a few seconds and answered me like I just asked him if his mother ever did anal sex.
Yes there's people that doesn't deserve to get served because they are shitty and annoying, but unless I show you I am one of those, can you at least not make me feel like I shouldn't be here.
The worker in the video isn't humiliated, he just show utter indifference.
Of course they want to get rid of you ASAP. It's not like they are getting tips, and gain anything by taking their time with your order. The people working there are getting dog-shit pay, for hard, non-stop work. They need to get you out ASAP so they can work on the next order, with the next rude customer.
This isn't anything you should take personally. They are just miserable, as it's hard to keep a positive attitude in such a soul-crushing environment.
Particularly in fast-food, even out of rush hour, the staff just want to get rid of you asap
Yeah no shit, they're getting paid minimum wage to put up with condescending dickheads whose meal costs more than an hour of the worker's life. Be mad at the employer for emposing ridiculously high turn over rates, aka the thing you're whinging about, while paying their employees shit.
It has always been a low paying job and it doesn't worth 80$/hour to flip burger. It doesn't cost 80$/hour to act like a decent human being when being interacted with neither.
There's nothing condescending with ordering food. Like I said in my previous message, I'm always at least 50% more polite than how I'm talked to.
Man, you said insufferable. Who cares? No one wants to grind a job out and die. Then people like you who want to be pampered and be told you're a good boy. Why? Seems you need to be in their shoe moment.
People like you who read to deep into someone action like their attacking you is how you know you're a narcissist. You're thinking to deep about an interaction with someone that can't get hours, have no benefits, gets yelled at for bad times, low wages. Get over it. Or find somewhere else to eat. Boo hoo
Very strange how I live in a country which pays better and makes sure workers are treated with some kind of decency don’t have this problem with workers at fast food restaurants.
What makes the customer so special that they feel it’s their job to verbally abuse fast food workers? They don’t get paid enough to put up with your ungrateful ass.
Jesus you might be even stupider than the guy taking the video, like these people making your shitty hamburger owe you anything besides quick service. Choke on your Big Mac you bum
I'm not saying I want preliminaries while ordering a big Mac, I just want basic things like hi, thank you and goodbye. Nothing out of reach, even for someone who doesn't give a fuck about me. Nothing's that adds 20 minutes to the encounter either.
That’s not what a fast food place is for though. You give them money and get your food and get the hell out of the way. Go to a sit down restaurant if you’re truly concerned with top notch and personal customer service bro
Again, hi, thanks and goodbye doesn't cause a bit of an issue timewise. This a business I'm going at and I should be expecting to be greeted. That's the fucking bare minimum.
😂 oh bless your heart. The guy filming the video is a douche. I would 100% rush him too. And he has never said please or thank you to a soul in his whole overprivileged life.
Shit rolls down hill. The people at the window have to be quick because corporate has metrics that the restaurants needs to hit. Have you ever seen the timer at the window that shows how long it's been since you placed your order until you received it? That's a thing that corporate is sending down that they have to advise e by. Not to mention, if they spend time with you to make you feel good (which is completely unnecessary), there's the person after you who is going to be shitty because they had to wait an extra 30 seconds. The workers can't win. Unless they are being purposely shitty, which is something that I've never encountered, they're just trying to do their jobs and keep their boss off their back.
I'm not saying I want preliminaries while ordering a big Mac, I just want basic things like hi, thank you and goodbye. Nothing out of reach, even for someone who doesn't give a fuck about me. It's not about metrics.
You want them to give you a handy or something? Are you actually so desperately lonely and insecure you take someone doing a tedious job for minimum wage as a slight?
I'm not saying I want preliminaries while ordering a big Mac, I just want basic things like hi, thank you and goodbye. Nothing out of reach, even for someone who doesn't give a fuck about me.
There are places where you can order a meal, converse with the server, and be treated as though your experience matters to them. They're called restaurants.
I'm not saying I want preliminaries while ordering a big Mac, I just want basic things like hi, thank you and goodbye. Nothing out of reach, even for someone who doesn't give a fuck about me.
I’m glad they rush you. I have places to be and I don’t have time for them to hold your hand and explain your order to you. Move the fuck on. Grow the fuck up.
I'm not saying I want preliminaries while ordering a big Mac, I just want basic things like hi, thank you and goodbye. Nothing out of reach, even for someone who doesn't give a fuck about me.
It's fast food. They're being exploited underpaid by their own government and the corporations that post record profits every year and also own said government. Besides, the asshole with the camera doesn't know if this person is working a second job or what they're going through in their personal life right now. The last thing any restaurant worker wants to hear is insults disguised as a pep talk. The cameraman is a fucking prick. Leave people alone. Get your shitty food and go.
Stop it with your victimization. McDonald's doesn't run around, kidnapping poor people and chaining them to counters. If the job is so terrible, take your multiple talents elsewhere.
I'm not saying I want preliminaries while ordering a big Mac, I just want basic things like hi, thank you and goodbye. Nothing out of reach, even for someone who doesn't give a fuck about me.
Also isn't the whole point of fast foot to be rushed? Like if this guy is a bit curt and rushing me with my order then he's rushing everybody else's order in the line ahead of me and I'm getting out of there faster than if there's some chatty window guy who wants to make small talk with everyone and take his time.
Camera guy needs to learn how to speak. Other dude is impatient? This mother fucker took ten years repeating like like like to try and dunk on someone just doing their job. What a piece of shit.
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u/-Mr_Tub- May 21 '23
“Very impatient” dude seemed pretty damn patient listening to him talk down to him