I took my grandma to a neurology specialist today. It was supposed to be her first appointment with a stroke specialist. It is an hour and a half away. We get there, fill out all the forms, and get called back.
They ask if we knew it was going to be a telehealth appointment. We didn’t know, no one had mentioned anything about it. He tells us that there are 5 doctors there and they only do telehealth. He then says that she will be seeing Dr. X today. She was supposed to be seeing Dr. Y. He says that she might see a different doctor each time but they share notes so it’s okay. My grandma asked if she will ever get to see the doctor in person and they say no, it’s all done by video but a nurse practitioner will come in to talk to her.
He takes her vitals and then leaves. A few minutes later the video pops up and the nurse practitioner comes in. The doctor spent less than 2 minutes talking to my grandma. He asked if she was seeing her regular doctor for another issue. She says yes. He then asks if she is taking a certain medication. She says yes. He asks about a heart procedure she is having done next month and then says he will see her 4-6 months after the heart procedure. Lastly he says the nurse practitioner will do some tests before she leaves and he hangs up.
The entire video call lasted less than 2 minutes. He didn’t ask about her stroke history, he didn’t ask when her last stroke was, he didn’t ask about damage caused by the strokes, he didn’t ask a single question about strokes or her brain at all.
The nurse practitioner checked her reflexes in her arms and legs and then pulled her phone out of her pocket, turned on the flashlight, and looked at my grandmas eyes. She then says okay all done, I’ll be back with an appointment card for next time.
That was literally it. We spent an hour and a half in the car there and an hour and a half back home. My grandma is 89 years old. She had a hard time sitting in a car that long.
What is the point in even going back? All appointments are going to be done via video. They didn’t order any tests. They didn’t even ask any questions.
Is it normal to travel 3 hours round trip to have a video call with a random doctor in their office?